Hello All,
Short story version is we ordered a custom kitchen for 25k and charged it on our Amex card. Thing gets delivered and its damaged as heck and terrible quality. Like serious defects in the workmanship. I called the merchant to try and get some help with this. First they asked for pictures, then they don’t call me or return any calls or anything since the 14th of this month. I got fed up about 2 weeks ago and called Amex and put in a dispute for the full amount. The truth is after seeing the terrible quality we don’t want this, we just want our money back and will get another kitchen.
To be perfectly honest, if someone ordered 25k worth of stuff from me and they called me with an issue I would show up at their doorstep the same day if I could. So I’ve also come to find out they have shit customer service which I also want no part of.
Finally, only today (16 days later) do I get a call from someone in customer service there asking to schedule an on site visit to inspect the cabinets. Also, it must be done TOMORROW as the guy coming has limited availability. My question is, do I let them come in and take a look around? I feel as though they will try and find ways to discredit my claim if I do. I’m sure they will also offer to repair whatever issues there are, which I’m not interested in at this point as they are so numerous and the quality so much lower than what we expected. Will this hurt me in my dispute in any way or am I required to let them come in?
Pictures are here:
https://imgur.com/a/Raj7j84Thanks Guys