Author Topic: How to handle a dispute I filed on a 25k charge?  (Read 19999 times)

Offline shwarmabob

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2014
  • Posts: 1265
  • Total likes: 201
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: How to handle a dispute I filed on a 25k charge?
« Reply #20 on: January 30, 2019, 05:15:19 PM »
I would let them in. Otherwise, they can claim that you are the one who did not want to resolve the problem. Anyway, you will have to coordinate with them how to take back the stuff.

Offline LoLo

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2014
  • Posts: 3772
  • Total likes: 197
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: How to handle a dispute I filed on a 25k charge?
« Reply #21 on: January 30, 2019, 05:27:46 PM »
Anyway, you will have to coordinate with them how to take back the stuff.
Of course, through amex.. or after they issue the credit.

Offline davidrotts63

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2017
  • Posts: 7218
  • Total likes: 978
  • DansDeals.com Hat Tips 26
  • Gender: Male
    • View Profile
  • Programs: Hertz Gold, Hyatt Member, BA Blue, Ebay banned, Amazon Prime
Re: How to handle a dispute I filed on a 25k charge?
« Reply #22 on: January 30, 2019, 08:38:47 PM »
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

Online Lou Bob

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Apr 2010
  • Posts: 2036
  • Total likes: 153
  • DansDeals.com Hat Tips 3
    • View Profile
  • Location: Hidden City
Re: How to handle a dispute I filed on a 25k charge?
« Reply #23 on: January 30, 2019, 08:50:24 PM »
@Lou Bob
Yaya. Always use an amex. You're welcome.
Been my signature for many years now.
Always use an Amex, you'll thank me one day.

Offline Dave321

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: May 2013
  • Posts: 1104
  • Total likes: 95
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: brooklyn
Re: How to handle a dispute I filed on a 25k charge?
« Reply #24 on: January 30, 2019, 10:22:06 PM »
Don't understand the question here. Tell them they have two options.
A. Install a 25k kitchen
B. Refund you

Otherwise full throttle with the dispute.

Online S209

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jun 2016
  • Posts: 7469
  • Total likes: 3930
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
    • Gowns By Shevy
  • Location: Lakewood
  • Programs: Marriott Gold, Star Alliance Gold, Hyatt Explorist, Hertz PC, National EE, Rock Royalty Wild Card, Wyndham Diamond, MLife Gold, Caesars Diamond, Hilton Diamond, Uber VIP, IHG Platinum Elite, ANA Platinum, DDF Lifetime Prez Platinum Elite, AmEx Platinum
Re: How to handle a dispute I filed on a 25k charge?
« Reply #25 on: January 31, 2019, 01:54:46 AM »
Don't understand the question here. Tell them they have two options.
A. Install a 25k kitchen
B. Refund you

Otherwise full throttle with the dispute.
You can’t dispute their charge if you’re not happy with the model, that you had agreed to. You can only dispute for this one because it’s damaged.

The fact that they may have initially ripped you off has no bearing on the case, and you’re lucky it was damaged, so you should win the dispute. :)
Quote from: YitzyS
Quotes in a signature is annoying, as it comes across as an independent post.

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Diamond Elite
  • **********
  • Join Date: May 2008
  • Posts: 67600
  • Total likes: 16912
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA GS, AA EXP, DL Dirt, Hyatt Glob, Fairmont Lifetime Plat, DD Diamond, Blocked By @NeriaKraus
Re: How to handle a dispute I filed on a 25k charge?
« Reply #26 on: January 31, 2019, 02:56:24 AM »
Should be getting beautiful Amish made custom wood cabinetry for that price, not the junk you got.

Let em in and tell em to take it back.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline jdross

  • Dansdeals Gold Elite
  • ***
  • Join Date: Feb 2014
  • Posts: 103
  • Total likes: 1
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Location: Butte, Montana
Re: How to handle a dispute I filed on a 25k charge?
« Reply #27 on: January 31, 2019, 05:16:42 AM »
Should be getting beautiful Amish made custom wood cabinetry for that price, not the junk you got.

Let em in and tell em to take it back.

@Dan you think I should disregard Amex’s advice then to coordinate it through them? Also it was “custom” can I just tell them to take it back like that?

Offline gozalim

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Oct 2008
  • Posts: 4255
  • Total likes: 812
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: How to handle a dispute I filed on a 25k charge?
« Reply #28 on: January 31, 2019, 10:47:52 AM »
(based on experience with car rental damage disputes)

I suspect their priority is getting you resolved (and happy) with their charge/dispute, what happens outside that is not their problem

Offline jdross

  • Dansdeals Gold Elite
  • ***
  • Join Date: Feb 2014
  • Posts: 103
  • Total likes: 1
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Location: Butte, Montana
Re: How to handle a dispute I filed on a 25k charge?
« Reply #29 on: January 31, 2019, 11:36:27 AM »
@gozalim you mean the merchant or Amex? I apologize but I didn't quite get what you were saying.

Offline gozalim

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Oct 2008
  • Posts: 4255
  • Total likes: 812
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: How to handle a dispute I filed on a 25k charge?
« Reply #30 on: January 31, 2019, 02:13:55 PM »
@gozalim you mean the merchant or Amex? I apologize but I didn't quite get what you were saying.
I was talking about amex

Offline jdross

  • Dansdeals Gold Elite
  • ***
  • Join Date: Feb 2014
  • Posts: 103
  • Total likes: 1
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Location: Butte, Montana
Re: How to handle a dispute I filed on a 25k charge?
« Reply #31 on: January 31, 2019, 07:35:26 PM »
@gozalim got you. So are you saying amex only care about us and them and not the situation with the merchant. I’m not quite sure.

Offline jdross

  • Dansdeals Gold Elite
  • ***
  • Join Date: Feb 2014
  • Posts: 103
  • Total likes: 1
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Location: Butte, Montana
Re: How to handle a dispute I filed on a 25k charge?
« Reply #32 on: February 05, 2019, 11:20:18 AM »
Small update: So the company got in contact with me and told me they had already ordered replacements and are having them shipped out. I think they may be thick in the head. I told them very clearly I do not want to deal with you anymore and no one authorized this from my end. I also called up Amex and let them know this.

They're clearly trying to make this better, but they don't understand that we have lost trust, money and most crucially time.

What in the world do I tell these people?

Offline mendy from lakewood

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: May 2014
  • Posts: 1199
  • Total likes: 50
  • DansDeals.com Hat Tips 26
  • Gender: Male
    • View Profile
  • Location: lakewood
  • Programs: United Premier 1K, Marriott Gold, IHG Gold, National EE, Hertz Presidential.
Re: How to handle a dispute I filed on a 25k charge?
« Reply #33 on: February 05, 2019, 12:45:59 PM »
Small update: So the company got in contact with me and told me they had already ordered replacements and are having them shipped out. I think they may be thick in the head. I told them very clearly I do not want to deal with you anymore and no one authorized this from my end. I also called up Amex and let them know this.

They're clearly trying to make this better, but they don't understand that we have lost trust, money and most crucially time.

What in the world do I tell these people?
be straight up and tell them they sold you a stock kitchen for the price of a custom kitchen and you don't want it
"Respect is earned, Honesty is appreciated, Trust is gained, Loyalty is returned"

Offline mercaz1

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Mar 2011
  • Posts: 2097
  • Total likes: 66
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: NY
Re: How to handle a dispute I filed on a 25k charge?
« Reply #34 on: February 05, 2019, 04:41:47 PM »
don't let them in your house when they come and refuse delivery

Offline ludmila

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Aug 2012
  • Posts: 5147
  • Total likes: 271
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: IND
  • Programs: Hilton Diamond,Marriott Platinum,SPG Platinum.
Re: How to handle a dispute I filed on a 25k charge?
« Reply #35 on: February 05, 2019, 08:26:01 PM »
don't let them in your house when they come and refuse delivery
+1
I was the Best,still the Best, and will always be the Best.
Pele Good,Maradona Better, George Best.

Offline DealKiller

  • Dansdeals Silver Elite
  • **
  • Join Date: Feb 2019
  • Posts: 94
  • Total likes: 10
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: CA
Re: How to handle a dispute I filed on a 25k charge?
« Reply #36 on: February 05, 2019, 09:45:51 PM »
Did you sign any agreement when you placed your order? If so you better read it carefully. Custom orders usually can't be canceled.

Offline jdross

  • Dansdeals Gold Elite
  • ***
  • Join Date: Feb 2014
  • Posts: 103
  • Total likes: 1
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Location: Butte, Montana
Re: How to handle a dispute I filed on a 25k charge?
« Reply #37 on: February 06, 2019, 10:36:24 AM »
Did you sign any agreement when you placed your order? If so you better read it carefully. Custom orders usually can't be canceled.
Yes we did sign an agreement and it is a custom order. There is no denying that. However, we were under the impression that it would be of vastly greater quality than what we got. Custom or not, they basically sold us crap.

Offline DealKiller

  • Dansdeals Silver Elite
  • **
  • Join Date: Feb 2019
  • Posts: 94
  • Total likes: 10
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: CA
Re: How to handle a dispute I filed on a 25k charge?
« Reply #38 on: February 06, 2019, 03:53:57 PM »
Yes we did sign an agreement and it is a custom order. There is no denying that. However, we were under the impression that it would be of vastly greater quality than what we got. Custom or not, they basically sold us crap.
Know as "caveat emptor". I would strongly suggest you get competent legal advise on this.

Online S209

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jun 2016
  • Posts: 7469
  • Total likes: 3930
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
    • Gowns By Shevy
  • Location: Lakewood
  • Programs: Marriott Gold, Star Alliance Gold, Hyatt Explorist, Hertz PC, National EE, Rock Royalty Wild Card, Wyndham Diamond, MLife Gold, Caesars Diamond, Hilton Diamond, Uber VIP, IHG Platinum Elite, ANA Platinum, DDF Lifetime Prez Platinum Elite, AmEx Platinum
Re: How to handle a dispute I filed on a 25k charge?
« Reply #39 on: February 06, 2019, 10:53:21 PM »
Know as "caveat emptor". I would strongly suggest you get competent legal advise on this.
Exactly my point upthread
You can’t dispute their charge if you’re not happy with the model, that you had agreed to. You can only dispute for this one because it’s damaged.

The fact that they may have initially ripped you off has no bearing on the case, and you’re lucky it was damaged, so you should win the dispute. :)
Quote from: YitzyS
Quotes in a signature is annoying, as it comes across as an independent post.