Author Topic: How to handle a dispute I filed on a 25k charge?  (Read 19998 times)

Offline ludmila

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Re: How to handle a dispute I filed on a 25k charge?
« Reply #60 on: February 13, 2019, 10:36:57 PM »
Omg! There are so many options to fight Amex . For starters climb up the ladder by Amex  attorney general, the consumer protection of banks etc.
Don't take no for a answer!
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Offline DealKiller

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Re: How to handle a dispute I filed on a 25k charge?
« Reply #61 on: February 13, 2019, 11:02:24 PM »
Everyone means well with their advice but they are letting emotions cloud their judgement.
Did you sign any agreement when you placed your order? If so you better read it carefully. Custom orders usually can't be canceled.
Know as "caveat emptor". I would strongly suggest you get competent legal advise on this.

Offline AJK

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Re: How to handle a dispute I filed on a 25k charge?
« Reply #62 on: February 13, 2019, 11:08:12 PM »
Nonsense.

Buying custom, even if agreement purports to say transaction can't be cancelled, does not therefore allow vendor to deliver a flaming bag of dog poop to your front door and then claim, "ha! contract says no give backsies! caveat shmemptor!"

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Offline myi

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Re: How to handle a dispute I filed on a 25k charge?
« Reply #63 on: February 14, 2019, 12:24:16 AM »
Nonsense.

Buying custom, even if agreement purports to say transaction can't be cancelled, does not therefore allow vendor to deliver a flaming bag of dog poop to your front door and then claim, "ha! contract says no give backsies! caveat shmemptor!"
Caveat emptor, shmemptor

Well said!
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Offline gingyguy

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Re: How to handle a dispute I filed on a 25k charge?
« Reply #64 on: February 14, 2019, 10:36:18 AM »
Nonsense.

Buying custom, even if agreement purports to say transaction can't be cancelled, does not therefore allow vendor to deliver a flaming bag of dog poop to your front door and then claim, "ha! contract says no give backsies! caveat shmemptor!"
does this count as competent legal advice? ;D
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Offline DealKiller

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Re: How to handle a dispute I filed on a 25k charge?
« Reply #65 on: March 04, 2019, 10:45:42 PM »
Any update on this after all the great legal advice given?

Offline Alexsei

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Re: How to handle a dispute I filed on a 25k charge?
« Reply #66 on: March 05, 2019, 09:25:16 AM »
Any update on this after all the great legal advice given?
I wonder how the current situation with the PSA will affect his
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Offline Yehuda25

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Re: How to handle a dispute I filed on a 25k charge?
« Reply #67 on: March 07, 2019, 09:38:36 PM »
OP if loses dispute again should prob pay a company to deal with it, seems like they know how to win this stuff...
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Offline Naftuli19

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Re: How to handle a dispute I filed on a 25k charge?
« Reply #68 on: March 07, 2019, 09:40:47 PM »
OP if loses dispute again should prob pay a company to deal with it, seems like they know how to win this stuff...
They charge alot ... but definitely better than nothing
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Offline DealKiller

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Re: How to handle a dispute I filed on a 25k charge?
« Reply #69 on: March 13, 2019, 04:50:38 PM »
OP if loses dispute again should prob pay a company to deal with it, seems like they know how to win this stuff...
Why drag Amex into this? They have nothing to do with it.

Offline Alexsei

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Re: How to handle a dispute I filed on a 25k charge?
« Reply #70 on: August 01, 2019, 07:45:06 AM »
Any update?
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Offline jdross

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Re: How to handle a dispute I filed on a 25k charge?
« Reply #71 on: August 12, 2019, 03:22:46 PM »
Short update.

Basically I got diddly squat from Amex. They assigned my case to some specialist in dispute resolution. She gathered all the evidence I had again and then took my story down again, then she did the same with the merchant. She then proceeded to set up some joint phone calls in which we all spoke, in turn, about what was going on and why I believed I should get a refund, and why they didn't etc. etc.

Anyway, on the call the person from the merchant agreed to give me $500 back. I was not LIVID; it was pennies compared to what I paid--but I maintained my composure on the call. Again, she agreed verbally, on a recording to give me $500 back. The Amex rep then told me to sit tight and let's see what would happen meanwhile, while she processed all of this and got some more people involved. It seemed as though the merchant started to budge so we might be able to finally get them to agree to give me my money back.

3 weeks later, when no refund or anything was processed, she called me to follow up and said it was odd and set up another call. This time the merchant rep told her that she DID NOT agree to $500, but she agreed to give UP TO $500 pending manager approval--AND the manager DID NOT approve. This was a complete and total lie from A to Z. The Amex rep called bullshit on her and told her "well listen I can go back and play the recording I know exactly what you said, don't try to deceive me."

The whole time throughout this process I kept pointing out how these people are DISHONEST but they know how to mask it very well and FINALLY the Amex rep saw what I was saying when they couldn't get out of their lie. I was thrilled and thought that wow I might actually get my money back now. The Amex rep was going to escalate this one level to see what they could do.

Fast forward to last week. The Amex rep calls me back and says, listen I know they are dishonest, and so we will credit you back the $500 as a good will gesture for being an Amex cardholder for over 20 years. This was a good will gesture on the part of Amex and the merchant would not be giving anything back. I was very confused and told her wait a minute, what about the whole rest of the amount, you can clearly see how this place was lying the whole time. Her answer was, we would like to give you more of a refund but unfortunately we cannot go against a merchant's refund policy and since she verbally committed to the $500 then that is what we can give you, all the rest I suggest you go to court. I tried hard to explain to my manager the situation but we are bound by the terms of the sale between you and the merchant.

So that's it. Meanwhile I approached two attorneys and told me that in order to litigate this, it would cost well in excess of $10K, so yeah thats not happening.

If anyone has any ideas, please let me know. I went and left the place a bad yelp review and the merchant contacted me about it and was pretty mad and said you have no right to leave a negative review. I hung up in their face.



Offline Yehuda25

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Re: How to handle a dispute I filed on a 25k charge?
« Reply #72 on: August 12, 2019, 04:21:10 PM »
Wow. There are those that specialize in disputes... Though they normally charge around 30% of what they recover, plus a few k retainer.
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Offline grodnoking

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Re: How to handle a dispute I filed on a 25k charge?
« Reply #73 on: August 12, 2019, 04:45:16 PM »
Post the merchant here and they will have a one star rating in no time.
I'm not who you think I am.

Offline as2

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Re: How to handle a dispute I filed on a 25k charge?
« Reply #74 on: August 12, 2019, 05:02:21 PM »
Post the merchant here and they will have a one star rating in no time.
+1
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Offline jdross

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Re: How to handle a dispute I filed on a 25k charge?
« Reply #75 on: August 12, 2019, 05:49:16 PM »
Wow. There are those that specialize in disputes... Though they normally charge around 30% of what they recover, plus a few k retainer.

Any links/phone numbers?

Offline jdross

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Re: How to handle a dispute I filed on a 25k charge?
« Reply #76 on: August 12, 2019, 05:49:37 PM »
Post the merchant here and they will have a one star rating in no time.

FWIW, https://gotokitchenexpo.com/

Offline as2

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Re: How to handle a dispute I filed on a 25k charge?
« Reply #77 on: August 12, 2019, 06:00:07 PM »
Memories last forever, make them while you can.

Offline Alexsei

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Re: How to handle a dispute I filed on a 25k charge?
« Reply #79 on: August 12, 2019, 09:47:23 PM »
They have some nice testimonials