Author Topic: ELAL Officially Overbooks Business Class - Doesn't Compensate Bumped Pax  (Read 3941 times)

Offline ilherman

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HOW CAN WE GET THEM TO STOP?

They oversell almost every flight. Since most of us here fly mileage tickets which they bump first, I'm sure there are many other victims around here.

Here's the deal, we know airlines overbook all the time for many reasons, still, most airlines don't oversell business class. Even if and when they do, they ALL compensate for it.

Elal on the other hand besides regularly overbooking biz class, they don't even bother compensating, and to make things worse, they don't even bother asking other pax to volunteer.

My 75 year old grandmother was checked in with a seat assignment yesterday on LY27, when she got to the check in counter she was told she is bumped to economy. She had a Z class double miles award ticket, I guess she was first on the list because of that, so I quickly issued her a new Z class revenue ticket for $3300. In this case there were a dozen other people issued in the cheaper J class bucket who should've been bumped before her. Still no dice. The agent was rude and offered no compensation. He said she can get back difference in fare. Nice of her....

What you guys think? Is this fair from elal? Any compensation required by law?
You can say what you think when you think what you say.

Offline yandmk

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Re: ELAL Officially Overbooks Business Class - Doesn't Compensate Bumped Pax
« Reply #1 on: February 25, 2019, 03:07:36 PM »
They oversell almost every flight.

Elal on the other hand besides regularly overbooking biz class, they don't even bother compensating, and to make things worse, they don't even bother asking other pax to volunteer.
Really?! I've done hundreds (probably over a thousand) of tickets with EL Al, and I only once remember where they bumped a passenger to economy and it was just from TLV to AMS (and they gave him $800 - more than the difference in fare was)

Offline mikebg

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Re: ELAL Officially Overbooks Business Class - Doesn't Compensate Bumped Pax
« Reply #2 on: February 25, 2019, 03:25:51 PM »
Many years ago (about 12) I flew with my wife and mother to Hong Kong with EL AL. We had 3 out of the 6 seats in F (on a 777 with the old one row First Class). There was also one person on their own and a couple with a child, who had booked 3 seats. Very clear overbooking in F!! The family had to seat one of their group in business class. So EL AL were overbooking First Class even 12 years ago. Let alone business class.

I'm sorry to say, but they are not alone. I know for a fact that BA often overbook business class, and sometimes First class. In fact, the likelihood of "no shows" is higher in the premium cabins than it is in economy, due to there being a higher proportion of flexible tickets sold in those classes than in economy.

Offline ilherman

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Re: ELAL Officially Overbooks Business Class - Doesn't Compensate Bumped Pax
« Reply #3 on: February 25, 2019, 03:36:53 PM »
Really?! I've done hundreds (probably over a thousand) of tickets with EL Al, and I only once remember where they bumped a passenger to economy and it was just from TLV to AMS (and they gave him $800 - more than the difference in fare was)
I have the calls and all recorded...
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Offline ilherman

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Re: ELAL Officially Overbooks Business Class - Doesn't Compensate Bumped Pax
« Reply #4 on: February 25, 2019, 03:47:45 PM »
And I forgot to mention that I offered them that I have a different client on LY1 in business class who is willing to give up her seat in biz to this old lady and be bumped instead and they weren't interested in my offer!
You can say what you think when you think what you say.

Offline yandmk

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Re: ELAL Officially Overbooks Business Class - Doesn't Compensate Bumped Pax
« Reply #5 on: February 25, 2019, 03:58:08 PM »
I have the calls and all recorded...
I'm not arguing your story. I'm arguing your statements about this being a "regular" occurrence… (see the sentences I quoted)

Offline gold

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Re: ELAL Officially Overbooks Business Class - Doesn't Compensate Bumped Pax
« Reply #6 on: February 25, 2019, 06:03:39 PM »
HOW CAN WE GET THEM TO STOP?

They oversell almost every flight. Since most of us here fly mileage tickets which they bump first, I'm sure there are many other victims around here.

Here's the deal, we know airlines overbook all the time for many reasons, still, most airlines don't oversell business class. Even if and when they do, they ALL compensate for it.

Elal on the other hand besides regularly overbooking biz class, they don't even bother compensating, and to make things worse, they don't even bother asking other pax to volunteer.

My 75 year old grandmother was checked in with a seat assignment yesterday on LY27, when she got to the check in counter she was told she is bumped to economy. She had a Z class double miles award ticket, I guess she was first on the list because of that, so I quickly issued her a new Z class revenue ticket for $3300. In this case there were a dozen other people issued in the cheaper J class bucket who should've been bumped before her. Still no dice. The agent was rude and offered no compensation. He said she can get back difference in fare. Nice of her....

What you guys think? Is this fair from elal? Any compensation required by law?

there is Israeli compoensation.

Online myi

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Re: ELAL Officially Overbooks Business Class - Doesn't Compensate Bumped Pax
« Reply #7 on: February 26, 2019, 01:19:20 AM »
What's written in Elal ticket t&c in regards to bumping passengers off a flight?
Don't try to be someone else , be who you are because everyone else is taken.

Offline gold

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Offline davidmal

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Re: ELAL Officially Overbooks Business Class - Doesn't Compensate Bumped Pax
« Reply #9 on: February 26, 2019, 12:02:16 PM »
Why hasn’t this been an issue for others??
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Offline PlatinumGuy

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Re: ELAL Officially Overbooks Business Class - Doesn't Compensate Bumped Pax
« Reply #10 on: February 26, 2019, 12:35:04 PM »
It has been. It’s just rare that they oversell.
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Offline davidmal

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Re: ELAL Officially Overbooks Business Class - Doesn't Compensate Bumped Pax
« Reply #11 on: February 26, 2019, 01:45:30 PM »
Check in time doesn’t play a factor?

Just class of ticket?
-DMC
"Life moves pretty fast. If you don't stop and look around once in a while, you could miss it ~Ferris Bueller"

Offline PlatinumGuy

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Re: ELAL Officially Overbooks Business Class - Doesn't Compensate Bumped Pax
« Reply #12 on: February 26, 2019, 02:43:20 PM »
These things aren’t a science
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Offline ilherman

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Re: ELAL Officially Overbooks Business Class - Doesn't Compensate Bumped Pax
« Reply #13 on: February 27, 2019, 12:55:54 AM »
Check in time doesn’t play a factor?

Just class of ticket?
Check in time is usually the last factor...
You can say what you think when you think what you say.

Offline lindnuck

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https://www.elal.com/SiteCollectionDocuments/About-ELAL/Passengers-Rights/Aviation-Services-Law-EN-030918.pdf

Hmm, doesn't seem to take into account the concept of Premium Economy, nor what happens when you pay for your ticket other than cash or as part of a travel agency package (i.e. miles).