Help ASAP pls

[mmgfarb]

I don't understand how they can not give you comp. Is there something in the terms and conditions of using miles that allows them to just not give you what you paid with miles for?

LY will give you the difference in miles back if you booked with Matmid.

[Dan]

Any data out there on how often this happens?

[AJK]

LY will give you the difference in miles back if you booked with Matmid.

That's absurd.

[mmgfarb]

That's absurd.

I agree, I'm just saying what happens.

[Solma]

Any data out there on how often this happens?

Happened to me about a month ago. Booked in J thru QF. The flight was overbooked due to the EWR flight being delayed 5 hours and they bumped me to economy.

[Dan]

Happened to me about a month ago. Booked in J thru QF. The flight was overbooked due to the EWR flight being delayed 5 hours and they bumped me to economy.

And what happened when you asked for compensation?

[moe8555]

If there is a later flight the same day, will they at least let you switch flights and stay in business?

[davidrotts63]

Any data out there on how often this happens?

Not too uncommon.  Whenever they overbook QF pax go first, then Matmid next

[ilherman]

Is there really no comp?

No, there isn't. And I believe I have recording speaking with the airport agent to back it up.

But this is not the only issue. This is the last issue.

We gotta talk

a. Why do they officially overbook their planes?

b. When they officially overbook why don't they look for volunteers?

c.  Why won't they bother to do anything a little complicated in order to make things work? For example, switching a pax from jfk flight who is willing to volunteer from biz to economy to accommodate 75 year old lady from Newark plane being bumped. (explained in detail on other post)

And last, compensation. In airport they for sure don't offer. They don't even apologize. They just say sorry you're first on list to be bumped take it or leave it. I would guess when you email customer relations you will get a stunning $300 cert to use on elal flights..

[ExGingi]

No, there isn't. And I believe I have recording speaking with the airport agent to back it up.

But this is not the only issue. This is the last issue.

We gotta talk

a. Why do they officially overbook their planes?

b. When they officially overbook why don't they look for volunteers?

c.  Why won't they bother to do anything a little complicated in order to make things work? For example, switching a pax from jfk flight who is willing to volunteer from biz to economy to accommodate 75 year old lady from Newark plane being bumped. (explained in detail on other post)

And last, compensation. In airport they for sure don't offer. They don't even apologize. They just say sorry you're first on list to be bumped take it or leave it. I would guess when you email customer relations you will get a stunning $300 cert to use on elal flights..

Why would you expect any different from ELAL?

[Dan]

Is this happening ex-TLV as well? Or which airports is this happening in?
If someone was downgraded, that kind of compensation did you get via email?

[YesThatsMe]

In April of 2014 I was booked in Y on Elal and they offered me a bump:

Fly in Business later today, or fly tomorrow Economy and get two free round trip tickets to anywhere Elal flies. Obviously took the tickets.

Exact same story happened to my BIL in November 2015, he also took tickets.

HT: Greg, the best manager Elal ever had!

[shapsam]

In April of 2014 I was booked in Y on Elal and they offered me a bump:

Fly in Business later today, or fly tomorrow Economy and get two free round trip tickets to anywhere Elal flies. Obviously took the tickets.

Exact same story happened to my BIL in November 2015, he also took tickets.

HT: Greg, the best manager Elal ever had!

For bumping off the flight entirely, they always offer comp in the airport IME.

[mmgfarb]

For bumping off the flight entirely, they always offer comp in the airport IME.

They have to legally.

[Solma]

And what happened when you asked for compensation?

They offered no comp. they said talk to QF and they should give you the points back. There were a few more people downgraded and got compsenation as they had LY tickets.

[Solma]

Is this happening ex-TLV as well? Or which airports is this happening in?
If someone was downgraded, that kind of compensation did you get via email?

My story was in TLV.

[mliebs1457]

No, there isn't. And I believe I have recording speaking with the airport agent to back it up.

But this is not the only issue. This is the last issue.

We gotta talk

a. Why do they officially overbook their planes?

b. When they officially overbook why don't they look for volunteers?

c.  Why won't they bother to do anything a little complicated in order to make things work? For example, switching a pax from jfk flight who is willing to volunteer from biz to economy to accommodate 75 year old lady from Newark plane being bumped. (explained in detail on other post)

And last, compensation. In airport they for sure don't offer. They don't even apologize. They just say sorry you're first on list to be bumped take it or leave it. I would guess when you email customer relations you will get a stunning $300 cert to use on elal flights..

Just saying every airline overbooks

[grodnoking]

Just saying every airline overbooks

But most of them try to help you out while doing so. Here it sounds like they just say enjoy economy or go fly a kite.

[yandmk]

But most of them try to help you out while doing so. Here it sounds like they just say enjoy economy or go fly a kite.

They offered no comp. they said talk to QF and they should give you the points back. There were a few more people downgraded and got compsenation as they had LY tickets.

Seems like they feel that for QF tickets, they aren't the ones responsible to give comp, only QF. (not getting into the arguement whether that's the right approach or not - just differentiating)

[yandmk]

I had a passenger who was bumped from J to Y TLV to AMS on a revenue ticket (paid about $775 pp.) and this is the unedited email I received from the passenger (past end of Jan)

"Hey- they bumped us out of business to coach, but paid us $1100, gave us 3 seats in coach, and all the business class stuff (lounge, etc). What happened that pushed us out, and how do we know if it wont happen again?"
This was a couple, and it seems they were quite nice to them about it (like giving them an extra seat) besides for the comp offered immediately. So apparently it's very much YMMV (or YAMV - Your Attitude May Vary?), and likely QF booked passengers are treated as lower class citizens...