Author Topic: CO status "match" questions  (Read 3312 times)

Offline Moishebatchy

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CO status "match" questions
« on: September 20, 2011, 05:07:07 PM »
Hi all,

I sent CO an email today requesting a status match (status challenge, actually) to OnePass Platinum Elite, and attached a scan of a Flying Blue Platinum card (as a JPEG file). It's my first time ever doing this, so naturally I have lots of questions. ;)

1) How long should it take for a response? I know the CO site says "7-14 days", but what has peoples' actual experiences been - how long has it actually taken to be upgraded to CO Plat?
2) Is there any chance they might deny me? I.e. Is sending a scan of a card good enough for it to be an "open and shut case", or should I worry they may flatly deny me for some stupid reason, or perhaps suddenly start demanding additional documentation?
3) Dan mentioned here that if a CO Plat books a ticket for someone else, that person gets *G benefits, such as 3x70 bags flying EWR-TLV on CO. Does that work for someone who is on the 90-day status challenge? I.e. if they approve my status match and give me 90 days of CO Plat, and I book a ticket using my miles for Yonason Doe during that time on CO metal, will he be entitled to *G bennies?
4) I didn't get any response from them - not even an auto-reply saying that my email was received. Is that normal? Or should I re-send the email?

Thanks in advance!
« Last Edit: September 20, 2011, 05:14:42 PM by Moishebatchy »

Offline Moishebatchy

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Re: CO status "match" questions
« Reply #1 on: September 21, 2011, 03:47:02 PM »
Anybody?

Offline aussiebochur

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Re: CO status "match" questions
« Reply #2 on: September 21, 2011, 03:50:34 PM »
No response is normal.
It should suffice but they on rare occasions ask for additional information.
It can take from 24 hours until a week.
You'll have full *G bennies for 90 days.

Offline Moishebatchy

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Re: CO status "match" questions
« Reply #3 on: September 21, 2011, 04:21:44 PM »
No response is normal.
It should suffice but they on rare occasions ask for additional information.
It can take from 24 hours until a week.
You'll have full *G bennies for 90 days.

Thanks for your response. Just wondering... you wrote "You'll have full *G bennies for 90 days". What about others that I book tickets for from my account (see question #3 above)? Any idea?

Offline aussiebochur

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Re: CO status "match" questions
« Reply #4 on: September 21, 2011, 04:24:24 PM »
Thanks for your response. Just wondering... you wrote "You'll have full *G bennies for 90 days". What about others that I book tickets for from my account (see question #3 above)? Any idea?
It's the same.
I believe booking for others and them receiving bennies is only on awards.

Offline Moishebatchy

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Re: CO status "match" questions
« Reply #5 on: September 21, 2011, 05:13:06 PM »
I am, indeed, referring to an award. So we're good to go, I assume...

Offline Moishebatchy

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Re: CO status "match" questions
« Reply #6 on: September 27, 2011, 10:19:12 AM »
Update: Finally, after waiting a week, I got an email today as follows:

Quote
Thank you for contacting Continental Airlines. Your message has been received and will be directed to a member of our OnePass team for review and research.

TRACKING NUMBER: <snip>

Now what? Does anybody have any idea how long it will take from this point until they make me Platinum? I have a ticket held that I need to book before Rosh Hashana (no 72-hour FareLock will survive a 3-day yom tov. :(), but I need to be Plat already so I don't pay the $150 in expedite fees... is there any way around it? I.e. if I book it now, can they waive the $150 afterward retroactively?

If not... is there any way to call them and expedite the process?

Offline damaxer91

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Re: CO status "match" questions
« Reply #7 on: September 27, 2011, 10:44:13 AM »
Update: Finally, after waiting a week, I got an email today as follows:

Now what? Does anybody have any idea how long it will take from this point until they make me Platinum? I have a ticket held that I need to book before Rosh Hashana (no 72-hour FareLock will survive a 3-day yom tov. :(), but I need to be Plat already so I don't pay the $150 in expedite fees... is there any way around it? I.e. if I book it now, can they waive the $150 afterward retroactively?

If not... is there any way to call them and expedite the process?

Call the onepass service center and ask them nicely

Offline bades

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status match
« Reply #8 on: January 04, 2012, 10:03:01 AM »
what airlines will accept a status match from CO without a challenge?

Offline Cbs

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Re: status match
« Reply #9 on: January 04, 2012, 10:30:50 AM »
what airlines will accept a status match from CO without a challenge?
as someone thats got close to 400 posts, i dont mean to be mean but this is how the forum gets clogged with unnecessary threads.
please post that either here, here, here, here, here or even here

TM by Cbs (see "here")

Offline Yossi.

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Re: status match
« Reply #10 on: January 04, 2012, 11:58:38 AM »
as someone thats got close to 400 posts, i dont mean to be mean but this is how the forum gets clogged with unnecessary threads.
please post that either here, here, here, here, here or even here

TM by Cbs (see "here")

@bades, just make sure his links are accurate ;) Cbs is on a roll today  ;D

Offline JEWDA

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Re: status match
« Reply #11 on: January 04, 2012, 12:00:22 PM »
Cbs is always accurate  :D
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Offline Cbs

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Re: status match
« Reply #12 on: January 04, 2012, 12:19:23 PM »
@bades, just make sure his links are accurate ;) Cbs is on a roll today  ;D
see for yourself.
and (@jewda)  to be accurate "on a roll from yesterday!"

Offline bades

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Re: CO status "match" questions
« Reply #13 on: January 04, 2012, 03:45:29 PM »
as someone thats got close to 400 posts, i dont mean to be mean but this is how the forum gets clogged with unnecessary threads.
please post that either here, here, here, here, here or even here

TM by Cbs (see "here")

so far he is 0 for 3 with the links he posted

Offline Yossi.

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Re: CO status "match" questions
« Reply #14 on: January 04, 2012, 03:49:04 PM »
so far he is 0 for 3 with the links he posted

too late, u ve already been merged lol

Offline Cbs

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Re: CO status "match" questions
« Reply #15 on: January 04, 2012, 04:02:59 PM »
so far he is 0 for 3 with the links he posted
well 3 of the links i posted got deleted by mods apparently because they were either useless or could be merged into one which they havent realized till i pointed it out so im actually 6 for 6 :) (maybe the last one not)