Author Topic: Amex Closed Accounts  (Read 14822 times)

Offline Redbull3

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Re: Amex Closed Accounts
« Reply #75 on: April 17, 2019, 09:59:17 AM »
call this loser up and let him know you are ready to move to another card... and oh by the way my account got shut down - so first lets figure out how to get it back and then we can get to moving to the card. He is financially motivated and will do whatever it is to see what happened, nobody else making $8 an hour will care to help you. It might be your only shot
This is good advice

Offline KSMH

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Re: Amex Closed Accounts
« Reply #76 on: April 17, 2019, 10:24:58 AM »
IMHO what were to happen if you were to sue them? You do have real damages, you CS went down.

Many times, banks and Corps will do a lot to settle minor lawsuits. Depending on jurisdiction they know they will have a hard time winning. NYC judges dont favor big corps.

From first hand knowledge their lawyer have wide discretion or get approval for settlements easily.

The lawyers they use are not high powered or anything like that.
Always praying for delayed baggage.

Offline tzifanya54

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Re: Amex Closed Accounts
« Reply #77 on: April 17, 2019, 10:28:43 AM »
IMHO what were to happen if you were to sue them? You do have real damages, you CS went down.

Many times, banks and Corps will do a lot to settle minor lawsuits. Depending on jurisdiction they know they will have a hard time winning. NYC judges dont favor big corps.

From first hand knowledge their lawyer have wide discretion or get approval for settlements easily.

The lawyers they use are not high powered or anything like that.
Very true. I am familiar with a case that Amex paid out 4 cents per MR point x a few million points, to make a a lawsuit go away.

Online LoLo

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Re: Amex Closed Accounts
« Reply #78 on: April 17, 2019, 12:20:46 PM »
Wow, might almost be worth it for some..

Offline KSMH

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Re: Amex Closed Accounts
« Reply #79 on: April 17, 2019, 12:47:49 PM »
I'm not a lawyer, but many times you can just file yourself by writing some minor stuff, it doesn't have to make sense at all [legal wise].

Once their lawyers get a copy they will usually contact you to settle.

If the case evolves, you can usually file an amended complaint and hire a lawyer.

Instead of fighting a company over warranty claims filling out a 1 page lawsuit can many times  be easier.




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Offline LevyE

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Re: Amex Closed Accounts
« Reply #80 on: April 29, 2019, 10:43:21 AM »
@LevyE if all your charges is legit, file a complaint with the CFPB - www.consumerfinance.gov
I got a response back from Amex after I filed the complaint. I'm still in the dark.

"We’re writing in response to your recent correspondence to the Consumer Financial Protection Bureau. We closed your accounts with us in accordance with our terms.
We reserve the right to take action on accounts that do not comply with our terms. This action can include cancelling the account. According to your past account behavior, we have concluded that you have a pattern of not complying with our offer terms. We cancelled all of your American Express Cards with us on April 2, 2019 as explained in the enclosed emails sent to you on the same dates. You can review the full terms of your accounts by visiting us at americanexpress.com/agreements.
On April 3, 2019, we spoke to you about the cancellation of your account. We explained that after an account review we confirmed that you had used your Card at a merchant for items other than goods and services. We offered a call back and a supervisor called you back and explained the same. Regrettably, we were unable to provide you the name of the merchants.
We understand this isn’t your desired outcome, but we appreciate you allowing us to address your concerns.
Sincerely,
C. Vila
Customer Advocate Services Team
American Express
Global Services Group, Salt Lake City, UT"

Offline Pad18

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Re: Amex Closed Accounts
« Reply #81 on: April 29, 2019, 03:37:53 PM »
Quote
According to your past account behavior, we have concluded that you have a pattern of not complying with our offer terms.

Did you play game with offers !? Aka multiple AU for offers ..

Quote
We explained that after an account review we confirmed that you had used your Card at a merchant for items other than goods and services. 

Did you manufacturer spending in any way ? Or use it on one of the recent PSA fiasco ?


Offline ludmila

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Re: Amex Closed Accounts
« Reply #82 on: April 29, 2019, 07:42:56 PM »
Did you play game with offers !? Aka multiple AU for offers ..

Did you manufacturer spending in any way ? Or use it on one of the recent PSA fiasco ?
It is not MS for sure, it says at a merchant not for goods or services.
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Offline Yehuda25

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Re: Amex Closed Accounts
« Reply #83 on: April 29, 2019, 08:49:01 PM »
Yup, they had me leave a voicemail with a supervisor who called me back. He didn't give any additional information regarding the charges, or why they decided to close the account and was extremely curt and rude. I was very cordial and polite on the phone, I was just curious since this came from left field.

He said that I would never be able to open an Amex account in my lifetime, I shouldn't call them again and they would not call me again.

Hopefully this means that I will stop getting their mailings as well.  ;D
ouch oy
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Offline Yehuda25

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Re: Amex Closed Accounts
« Reply #84 on: April 29, 2019, 08:50:18 PM »
Someone just sent me the same. Unclear.
+1, seems unclear, some kind of pending status for the account - but im sure the AH will have to pay at the end. Shame it couldn't be a nice severance package:(
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Offline Yehuda25

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Re: Amex Closed Accounts
« Reply #85 on: April 29, 2019, 08:51:26 PM »
Thanks for the welcome !

Fidelity is working with card issuers to close accounts that swiped by these merchants as a deterrent for future cardholders

Fidelity was the card processor for a majority of the merchants
Source??
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Offline Yehuda25

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Re: Amex Closed Accounts
« Reply #86 on: April 29, 2019, 08:53:49 PM »
I doubt these small charges at Sterling could have triggered it, if this was the reason and they are looking at certain area codes and merchants, then keep trying to find out why, good luck.
Unfortunately it seems that a lot of these shutdowns have been systematic. So, charge amount does not necessarily matter. I know that sounds crazy.

Seems like there is one merchant that is still swiping cards at their grocery store... Perhaps its time for a wiki?
“To avoid criticism say nothing, do nothing, be nothing.”


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Offline Pad18

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Re: Amex Closed Accounts
« Reply #87 on: April 29, 2019, 08:57:01 PM »
It is not MS for sure, it says at a merchant not for goods or services.

A charge by a marchant bot for good or services mean exactly MS ..

Online Joel2

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Re: Amex Closed Accounts
« Reply #88 on: April 29, 2019, 09:39:58 PM »
Unfortunately it seems that a lot of these shutdowns have been systematic. So, charge amount does not necessarily matter. I know that sounds crazy.

Seems like there is one merchant that is still swiping cards at their grocery store... Perhaps its time for a wiki?
+1

Offline KSMH

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Re: Amex Closed Accounts
« Reply #89 on: April 30, 2019, 10:27:34 PM »
Conclusion: Amex has a new system in place that detects a pattern of swiping that would indicate cc spend is not for services or merchandise and shuts down accounts associated.

Story: Friend of mine does spending for merchant on AMEX cards in tune of 10k per month. Yes, I have warned him numerous times not to but...... no 1 is home . Each month at the end of billing cycle his card is paid in full and recharged. His and a second individual doing spend at the same merchant got shut down. There was no defaulted payments. My assumption is Amex is cracking down on this kind of behavior and rightfully does not want customers that are risky.

Always praying for delayed baggage.