Author Topic: Amex Closed Accounts  (Read 104738 times)

Offline Joe4007

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Re: Amex Closed Accounts
« Reply #120 on: June 02, 2019, 01:14:26 AM »
you have 90 days, not 30
They claim 30 and the account MR balance is zero...

Offline Yehuda25

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Re: Amex Closed Accounts
« Reply #121 on: June 02, 2019, 07:23:25 PM »
Usually the MR account is still active for 30 days, you just can't access it online. Try speaking to an MR supervisor and see if they can transfer the points out OTP.
this
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Offline Yehuda25

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Re: Amex Closed Accounts
« Reply #122 on: June 02, 2019, 07:24:05 PM »
you have 90 days, not 30
Highly YMMV based on the situation. Sometimes zero. sometimes 30/60/90. Although generally 60.
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Offline Joe4007

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Re: Amex Closed Accounts
« Reply #123 on: June 03, 2019, 05:24:37 PM »
Amex closed a friend of mine's account with 300k+ MR points. Rep says due to "inactivity". No notice was given (rep claims they warned of closure due to inactivity during a phone conversation a few months ago when AH called to downgrade from a Biz gold to green, which according to AH is not true).

Points are gone and Amex says there's nothing to be done. Any advice other than small claims court?
And the 4th phone call did it. Points reinstated.

HUCA!!

Offline LoLo

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Re: Amex Closed Accounts
« Reply #124 on: June 03, 2019, 05:46:15 PM »
Nice! #NeverGiveUp

MR dept.?

Offline ROYA

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Re: Amex Closed Accounts
« Reply #125 on: June 12, 2019, 01:17:59 PM »
Hi,

I have just been notified that both of my Bonvoy Business accounts have been closed by Amex. I have never done any shady business. Mostly swiped for COGS and gas. This is devastating! One of my suppliers has 1M on hold from Amex. They said they are holding it for about three months. Does this have to do with it? I have never disputed a charge and have always paid my bill on time. This is very confusing. Does anyone know the criteria that causes an account to get shut down?

Offline greatluck

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Re: Amex Closed Accounts
« Reply #126 on: June 18, 2019, 11:38:37 PM »
Amex called me they're closing my account's because of a returned payment what should I do now with my membership rewards points? Any advice how to handle this case they told me after closing maybe they can reinstate they can't stop a cancellation!

Offline KSMH

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Re: Amex Closed Accounts
« Reply #127 on: June 18, 2019, 11:48:30 PM »
Amex called me they're closing my account's because of a returned payment what should I do now with my membership rewards points? Any advice how to handle this case they told me after closing maybe they can reinstate they can't stop a cancellation!
Transfer out to a partner program.
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Offline greatluck

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Re: Amex Closed Accounts
« Reply #128 on: June 19, 2019, 03:52:23 PM »
I can't transfer out with a partner they locked my account for always closing it down, how do I proceed now filing a claim with who? Small business court? How do I file a claim with the CFPB what do I write?
please anyone help I have a big amount of Amex MR there.

Offline BP16

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Re: Amex Closed Accounts
« Reply #129 on: June 19, 2019, 04:05:11 PM »
I can't transfer out with a partner they locked my account for always closing it down, how do I proceed now filing a claim with who? Small business court? How do I file a claim with the CFPB what do I write?
please anyone help I have a big amount of Amex MR there.
They locked your account for always closing it down? What does that mean?

Offline greatluck

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Re: Amex Closed Accounts
« Reply #130 on: June 19, 2019, 04:14:37 PM »
They locked your account for always closing it down? What does that mean?
simple, suspending my account and forfeiting my points, and reporting to the credit bureau as closed by creditor.

Offline LoLo

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Re: Amex Closed Accounts
« Reply #131 on: June 19, 2019, 04:39:56 PM »
You should have at least 30 days to get your points out, call the MR dept.

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Re: Amex Closed Accounts
« Reply #132 on: June 19, 2019, 04:59:04 PM »
I can't transfer out with a partner they locked my account for always closing it down, how do I proceed now filing a claim with who? Small business court? How do I file a claim with the CFPB what do I write?
please anyone help I have a big amount of Amex MR there.
Paging @AJK
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Offline KSMH

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Re: Amex Closed Accounts
« Reply #133 on: June 19, 2019, 05:55:47 PM »
I can't transfer out with a partner they locked my account for always closing it down, how do I proceed now filing a claim with who? Small business court? How do I file a claim with the CFPB what do I write?
please anyone help I have a big amount of Amex MR there.
Try via phone.
Always praying for delayed baggage.

Offline greatluck

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Re: Amex Closed Accounts
« Reply #134 on: June 19, 2019, 11:43:50 PM »
You should have at least 30 days to get your points out, call the MR dept.
doesn't allow me to transfer out

Offline mmgfarb

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Re: Amex Closed Accounts
« Reply #135 on: June 20, 2019, 04:50:46 AM »
doesn't allow me to transfer out
You spoke to a manager in the MR department?
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Offline ROYA

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Re: Amex Closed Accounts
« Reply #136 on: July 05, 2019, 09:56:34 AM »
Hi,

I have just been notified that both of my Bonvoy Business accounts have been closed by Amex. I have never done any shady business. Mostly swiped for COGS and gas. This is devastating! One of my suppliers has 1M on hold from Amex. They said they are holding it for about three months. Does this have to do with it? I have never disputed a charge and have always paid my bill on time. This is very confusing. Does anyone know the criteria that causes an account to get shut down?
I spoke with Amex Executive Customer Care. They reviewed my account and confirmed their decision. I was very upset at first as i have done nothing wrong to deserve this. I am 99% sure that its because my main supplier had another customer who swiped a different persons card, he didn't pay that person, and that person didn't pay Amex.. I came to the realization that Amex doesn't owe us anything. They can make a business decision just as we can. I have to just suck it up and enjoy the boost in value for using the Ink Unlimited card. They quoted in the email "We understand the concern and inconvenience you have experienced over this matter. Although our decision remains the same at this time, we hope that future circumstances will allow us to resume our relationship." Does this mean i am not black listed?
« Last Edit: July 05, 2019, 10:00:24 AM by ROYA »

Offline yaakovely

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Re: Amex Closed Accounts
« Reply #137 on: July 05, 2019, 05:58:28 PM »
Here is my 2 cents from a recent financial review and account closure. A Financial review was opened in my opinion from maxing out my available credit limit (which is pretty high) on my 0% apr Business Blue Cash Preferred Credit Card. The form 4506T that they requested was filled out for 2018 which I have filed an extension. I sent in the form for 2017 and then my account was closed. I called up and the financial review case manager and she said that she closed my accounts because there was a box that was mistakenly unchecked on the Form 4506T and therefore they could not pull my tax records. Very harsh in my opinion. I then proceeded to call both the financial review and credit departments and asked for a supervisor. The supervisors in both departments tried to open my accounts and said I would receive a letter in the mail in 7-10 days. I received the letter in the mail and it stated that due to unpaid balances on my account they could not reinstate my account. for the record I have no unpaid balances and contrarily I have never made a late payment or done anything to cause an account closure. I called them up again stating that the reason they provided is inaccurate as I have no unpaid balance on my account. In the end of the day there was no one that was able to help me. I filed a complaint with the CFPB explaining the scenario. I was charged $1,800 in annual card membership fees this year plus I had a lot of Membership Reward points.. And Its effecting my credit score.. I guess I will wait and see what happens. However I do plan on taking them to court, as it is very feasible being that they closed an attorneys account ;) and I have a valid grievance of course. If anyone wants to see the complaint that I have penned to the CFPB, either to help submitting a complaint or just for reference can PM me.

Offline KSMH

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Re: Amex Closed Accounts
« Reply #138 on: July 07, 2019, 02:31:19 AM »
Here is my 2 cents from a recent financial review and account closure. A Financial review was opened in my opinion from maxing out my available credit limit (which is pretty high) on my 0% apr Business Blue Cash Preferred Credit Card. The form 4506T that they requested was filled out for 2018 which I have filed an extension. I sent in the form for 2017 and then my account was closed. I called up and the financial review case manager and she said that she closed my accounts because there was a box that was mistakenly unchecked on the Form 4506T and therefore they could not pull my tax records. Very harsh in my opinion. I then proceeded to call both the financial review and credit departments and asked for a supervisor. The supervisors in both departments tried to open my accounts and said I would receive a letter in the mail in 7-10 days. I received the letter in the mail and it stated that due to unpaid balances on my account they could not reinstate my account. for the record I have no unpaid balances and contrarily I have never made a late payment or done anything to cause an account closure. I called them up again stating that the reason they provided is inaccurate as I have no unpaid balance on my account. In the end of the day there was no one that was able to help me. I filed a complaint with the CFPB explaining the scenario. I was charged $1,800 in annual card membership fees this year plus I had a lot of Membership Reward points.. And Its effecting my credit score.. I guess I will wait and see what happens. However I do plan on taking them to court, as it is very feasible being that they closed an attorneys account ;) and I have a valid grievance of course. If anyone wants to see the complaint that I have penned to the CFPB, either to help submitting a complaint or just for reference can PM me.
Sounds intrestesting, keep us updated and at least let us know when u sighn a non disclosure!
Always praying for delayed baggage.

Offline yaakovely

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Re: Amex Closed Accounts
« Reply #139 on: July 07, 2019, 08:03:36 AM »
I will. The process can take some time though..