I did dispute it - thats how i ended up n the DNR. hertz IMHO is the worst company to dispute with. they always fight back. Im sure they have more ppl on the dispute team than they have on the DNR call lines.
And disputing isn't helping?
Which CC is it?
I have a similar case where I sent in the coupons CERTIFIED MAIL. They claim I gave in fakes.
$500+ for the rental plus whatever the coupons cost me.
The coupons are 100% legit.
I'm scared to dispute because of DNR, not really worth it to me..
ETA: I called them and said if I, indeed, sent in fakes mail them back to me.
This is what they wrote back:
Dear Sir: The location denied your certificates because they were fraudulent documents, you claim is denied unless you can mail in the actual certificates and documentation of employment for tangible verification. No further action will be taken on our part and we cannot assist you any further. You will NOT receive any documentation you mailed in. They were confiscated as fraud.
I'm outraged how such a professional company can lie to my face like this.