So im still trying to get to the bottom of this whole situation. Apparently, someone must of had both my info and my wife's bec someone called (not me) and cancelled both of our our cards.
I was only able to get my points transferred by giving them my membership rewards number and not by giving them the cc number bec it would have triggered that there was something wrong with the account. Luckily, like Dan mentioned previously, its about the rep you get, however it took me like 3 hours on the phone with them (in total) to get to that one lucky rep. I lost 40,000 points in the process bec I panicked and was excited to hear that there was even a rep willing to transfer them. I know it was a very dumb move on my part (do to the lack of knowledge) but at least I was able to get the rest out safely.
As of now, they still do not want to reinstate our cards bec I guess they think there is fraud going on if someone else called to cancel. I demanded them to listen to the recording of the person who called to cancel, and that they should get in touch with the shift supervisor who handled the account at that time.
I will try my best to update the thread if anything new comes about.
