Btw if your phone is having issues like Dropped calls or a bad battery apple has to swap it out for a new one as long as the reasons aren't connected to the screen being broken. Don't let them take advantage of you speak to a manger call up drive people crazy you could end up with a brand new swapped out phone. I once swapped out a phone with a crack on it since the crack had nothing to do with the malfunction of the phone. Good luck