Author Topic: INCORRECT CATEGORIES ON SAPPHIRE RESERVE  (Read 2062 times)

Offline chuckfinley

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INCORRECT CATEGORIES ON SAPPHIRE RESERVE
« on: May 06, 2019, 04:28:15 PM »
Hi,

This happens all the time.
I swipe my card at a restaurant hoping to get 3x Points on Dining and when the charge posts, there are times that it comes up as "Groceries" and I only get 1x Points.

Now I checked the VISA SUPPLIER LOCATOR which tells you the code of the specific merchant and it shows its under the "Restaurants" Category. What is happening? Any way to dispute the category that chase applied to the charge?

Example: Prime Bistro in Lawrence,NY came up as Groceries.
According to Visa it comes out as Restaurants.

PRIME BISTRO
305 CENTRAL AVE, LAWRENCE, NY
Industry/MCC RESTAURANTS/ BARS - 5812

Offline TimT

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Re: INCORRECT CATEGORIES ON SAPPHIRE RESERVE
« Reply #1 on: May 06, 2019, 04:34:15 PM »
I’ve called chase & they applied it manually. Ask nicely :)

Offline Naftuli19

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Re: INCORRECT CATEGORIES ON SAPPHIRE RESERVE
« Reply #2 on: May 06, 2019, 04:44:08 PM »
Hi,

This happens all the time.
I swipe my card at a restaurant hoping to get 3x Points on Dining and when the charge posts, there are times that it comes up as "Groceries" and I only get 1x Points.

Now I checked the VISA SUPPLIER LOCATOR which tells you the code of the specific merchant and it shows its under the "Restaurants" Category. What is happening? Any way to dispute the category that chase applied to the charge?

Example: Prime Bistro in Lawrence,NY came up as Groceries.
According to Visa it comes out as Restaurants.

PRIME BISTRO
305 CENTRAL AVE, LAWRENCE, NY
Industry/MCC RESTAURANTS/ BARS - 5812
Amex has the same issue call they will add it
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Offline Joel

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Re: INCORRECT CATEGORIES ON SAPPHIRE RESERVE
« Reply #3 on: May 06, 2019, 06:24:01 PM »
Amex has the same issue call they will add it
+1

Offline davidrotts63

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Re: INCORRECT CATEGORIES ON SAPPHIRE RESERVE
« Reply #4 on: May 07, 2019, 05:13:24 AM »


I’ve called chase & they applied it manually. Ask nicely :)
Amex has the same issue call they will add it
Not ideal, unless you figured out how to MS there
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

Offline Boruch Parnes

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Re: INCORRECT CATEGORIES ON SAPPHIRE RESERVE
« Reply #5 on: May 07, 2019, 09:29:55 AM »
I’ve called chase & they applied it manually. Ask nicely :)
Same here  just call  you can even call if its not signed up as a restaurant and it is  they will give you the points   have that problem in israel restaurant is not signed up as restaurant

Offline Naftuli19

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Re: INCORRECT CATEGORIES ON SAPPHIRE RESERVE
« Reply #6 on: May 07, 2019, 10:53:05 AM »
Not ideal, unless you figured out how to MS there
true but with amex i chat like once in 2 months and i call chase anyways so i add this on.
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Offline Naftuli19

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Re: INCORRECT CATEGORIES ON SAPPHIRE RESERVE
« Reply #7 on: May 07, 2019, 10:53:46 AM »
amex did get better tho in the past month or 2 and with chase i rarely have the problem
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