Author Topic: If You Could Ask AMEX Execs One Question, What Would It Be?  (Read 3950 times)

Offline Dan

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Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Davidthebest

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Re: If You Could Ask AMEX Execs One Question, What Would It Be?
« Reply #1 on: May 14, 2019, 03:24:12 PM »
Will you let Dan publish  the interview, or  dump it like elal did ?

Offline as2

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Re: If You Could Ask AMEX Execs One Question, What Would It Be?
« Reply #2 on: May 14, 2019, 03:50:36 PM »
Why does the FR process have to be so abusive to non abusive customers. Legit customers with legit spend can lose their entire CL for 2 months (+/-) over a credit risk. Why not just slash CL until after investigation?
Memories last forever, make them while you can.

Offline mmgfarb

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Re: If You Could Ask AMEX Execs One Question, What Would It Be?
« Reply #3 on: May 14, 2019, 03:52:45 PM »
Why does the FR process have to be so abusive to non abusive customers. Legit customers with legit spend can lose their entire CL for 2 months (+/-) over a credit risk. Why not just slash CL until after investigation?
+1 and why do the reps have to be the nastiest people that work at amex? It's ridiculous how they treat you while under FR.
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Offline KSMH

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Re: If You Could Ask AMEX Execs One Question, What Would It Be?
« Reply #4 on: May 14, 2019, 03:56:37 PM »
Why dont they make the process of shutdowns more fair and transparent with option's for remedies
Always praying for delayed baggage.

Offline TimT

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Re: If You Could Ask AMEX Execs One Question, What Would It Be?
« Reply #5 on: May 14, 2019, 04:09:08 PM »
If they can please please PLEASE bring back SBS!!!

Offline hvaces42

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Re: If You Could Ask AMEX Execs One Question, What Would It Be?
« Reply #6 on: May 14, 2019, 04:11:38 PM »
If they can please please PLEASE bring back SBS!!!
With Clawbacks on offers SBS will be a bust.
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Offline as2

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Re: If You Could Ask AMEX Execs One Question, What Would It Be?
« Reply #7 on: May 14, 2019, 05:27:44 PM »
+1 and why do the reps have to be the nastiest people that work at amex? It's ridiculous how they treat you while under FR.
Not to mention if any of your annual benefits expire while under FR, you can't get comp. Still not sure why they can't just cut your credit by x% until you're cleared or shutdown. They have lost genuine customers because if this.
Memories last forever, make them while you can.

Offline mmgfarb

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Re: If You Could Ask AMEX Execs One Question, What Would It Be?
« Reply #8 on: May 14, 2019, 05:31:46 PM »
Not to mention if any of your annual benefits expire while under FR, you can't get comp. Still not sure why they can't just cut your credit by x% until you're cleared or shutdown. They have lost genuine customers because if this.
And when the IRS messed up my tax return there's nobody to talk to, no second chances.
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline joey89

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Re: If You Could Ask AMEX Execs One Question, What Would It Be?
« Reply #9 on: May 14, 2019, 08:12:18 PM »
And when the IRS messed up my tax return there's nobody to talk to, no second chances.
There is no alternative tax payment agency. This is the aspect that the free market is supposed to do better.

Offline Dan

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Re: If You Could Ask AMEX Execs One Question, What Would It Be?
« Reply #10 on: May 14, 2019, 08:16:01 PM »
OK, so aside from FRs, anything else?
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Offline yelped

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Re: If You Could Ask AMEX Execs One Question, What Would It Be?
« Reply #11 on: May 14, 2019, 08:28:23 PM »
If they could improve the competitiveness of the Biz plat vs CSR. CSR has $300 TC, automatically applied to all travel, BP is only $200, only for fees, only for selected US airline selectable once a year (officially). CSR value when redeeming points is 1.5 flat out on any travel, any airline, hotel, or car rental. BP value is 1.55 but you have to have enough points in the account for the full amount and wait 6 weeks for the 35% back. Plus, it's only for selected US airline (in economy). CSR earns 3*UR on all travel and dining, BP is 1*except for travel booked through Amex Travel, and 1.5 on spend over $5,000 (in single transaction).

Did I miss anything?

Bring back earning 3*MT points on SPG cards.

Offline Davidthebest

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Re: If You Could Ask AMEX Execs One Question, What Would It Be?
« Reply #12 on: May 14, 2019, 08:58:24 PM »
Why don't they have united as an airline transfer?

Offline KSMH

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Re: If You Could Ask AMEX Execs One Question, What Would It Be?
« Reply #13 on: May 14, 2019, 10:05:44 PM »
If they could improve the competitiveness of the Biz plat vs CSR. CSR has $300 TC, automatically applied to all travel, BP is only $200, only for fees, only for selected US airline selectable once a year (officially). CSR value when redeeming points is 1.5 flat out on any travel, any airline, hotel, or car rental. BP value is 1.55 but you have to have enough points in the account for the full amount and wait 6 weeks for the 35% back. Plus, it's only for selected US airline (in economy). CSR earns 3*UR on all travel and dining, BP is 1*except for travel booked through Amex Travel, and 1.5 on spend over $5,000 (in single transaction).

Did I miss anything?

Bring back earning 3*MT points on SPG cards.
Bring back 3PT per dollar on SPG.
Always praying for delayed baggage.

Offline DealKiller

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Re: If You Could Ask AMEX Execs One Question, What Would It Be?
« Reply #14 on: May 14, 2019, 10:20:49 PM »
Are they going to close the loophole to get multiple BP signup bonuses?