I am considering applying for the Alaska Airlines cc. Sadly, it's issued by BoA. I used to have a safety deposit box with my old checking account there. I closed the box because the bank "accidentally" removed my contents and took them to an off-site storage place, without my knowledge. They first lied by claiming that I was not paying my fees (which was later revealed to be false) and then they said they couldn't contact me (and thought I was dead). Anyway, I closed the box and only retain the bank account because BoA has a monopoly in ATMs at California airports.
How is your experience with their cc's, in terms of service and IT? The cc department may (hopefully) be different from their retail banking department. Any comments are welcome.