Southwest's IRROPS policies are awful. Checked bags for a flight last jgiht that then got cancelled. They had no way to return bags to me, and my reservation can only be modified in the airport now since there are bags attached to it, that now block phone reps from touching it. They also don't have a way to tell me where my bags are. I have no way to find out if and when they'll make it to my destination until someone in the baggage office can physically see them.
This meant that even though I was able to find a window with a better flight, the phone agents couldn't put me on it.
I've generally been happy with SWA but these IRROPS policies make me think twice about using them again. I have points and a companion pass but after that, I might just stop flying them. Feel like Spirit at this point.
