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Chase Recon #1: 1-888-270-2127 or 1-888-245-0625 (no longer in service) 1-800-527-7419[Mon-Fri 7:00AM-10:00PM Sat 8:00AM-5:00PM Sun 9:00AM-5:00PM ET]
Chase Recon #2: 1-888-609-7805 [Mon-Fri 8:00AM-5:00 PM ET]
Chase Business Recon #: 1-800-453-9719 [Mon-Fri 8:00AM-5:00PM ET]

Chase Fraud # 1: 1-877-470-9042  [Mon-Fri 8:00AM-8:00PM ET]
Chase Fraud # 2: 1-800-278-8830
(If you have a fraud alert on your account, recon will instantly transfer you here for verification, so you might as well call directly)

To fax in verification documents:
#1: 888-643-9624
#2: 888-643-9628
#3: 201-328-3289 (according to a rep from this dept, it's quicker than the other listed numbers)

Chase CS #: 1-800-432-3117

To know whether your application is pending or declined:
Call CS 1-888-338-2586 or 1-800-432-3117 and press # or 1. (If it's asking for your full 16 digits account number, it's 1. If it's asking for only your last 4 digits, it's #)
Press 3, then 1, then key in your SSN.
If you hear:
This application is being reviewed. You will be notified in writing of our decision, in approximately 2 weeks
It's pending.
If you hear:
This application is being reviewed. You will be notified in writing, within 7 to 10 business days, of our decision
It's been declined.

Business cards application status: call 800-453-9719.

7-10 day message on the business application line does not mean a denial.

No matter what the status of your app is or what the page said after you hit submit or what Chase emailed you, etc... CALL TODAY! Any "pending" issues can either be addressed once you get your letter in the mail in 2 weeks, or you can JUST CALL TODAY!
And if at first you don't succeed HUCA, HUCA, HUCA etc. If they tell you there's a max of 2 cards per 30 days, HUCA!
PS: If the reason you were declined on a 5/24 card is 5/24, and you are indeed 5/24, YOU WILL NOT GET APPROVED.



Author Topic: Chase Reconsideration  (Read 2168894 times)

Offline Gvann

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Re: Chase Reconsideration
« Reply #12840 on: July 15, 2023, 11:15:28 PM »
The system is approving some people that are over 5/24, plenty of DPs for that. The reasons are unclear.
Recon OTOH is not, unless there are reasons like AUs.

Also they told me (several agents) that authorized users and business cards count, heading to your advice i would HUCA knowing they shouldn’t but many reps said it does. I am not over because of au but they just kept telling me that the number includes authorized users and business cards

Offline Willie

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Re: Chase Reconsideration
« Reply #12841 on: July 16, 2023, 11:04:20 AM »

Offline ckmk47

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Re: Chase Reconsideration
« Reply #12842 on: July 17, 2023, 09:40:04 PM »
Also they told me (several agents) that authorized users and business cards count, heading to your advice i would HUCA knowing they shouldn’t but many reps said it does. I am not over because of au but they just kept telling me that the number includes authorized users and business cards
One thing I found when calling recon.  Start giving your reasoning before they put you on hold to 'look things up'.  Which means right after they identify you and you say why you're calling, start your shpeil. If what you said overrides what they then read in your account, you're in luck.  If they read first, they're convinced by the notes and won't really be listening to you.
My favorite cause: cssy.org

Offline Gvann

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Re: Chase Reconsideration
« Reply #12843 on: July 17, 2023, 11:03:45 PM »
One thing I found when calling recon.  Start giving your reasoning before they put you on hold to 'look things up'.  Which means right after they identify you and you say why you're calling, start your shpeil. If what you said overrides what they then read in your account, you're in luck.  If they read first, they're convinced by the notes and won't really be listening to you.

I am pretty sure the last 2 agents i spoke to still refused to even run an application even though i shpeiled them before they looked. They were really very strict about 5/24 and won’t even try to do anything, almost as if they wouldn’t even be allowed to (there is nothing i can do language)

Offline Gvann

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Re: Chase Reconsideration
« Reply #12844 on: July 24, 2023, 07:25:32 PM »
So i checked, and im not even over 5/24, i only have 4 slots taken right now. But chase is adamant that business cards count. Any advice? Multiple agents said so

Offline db23

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Re: Chase Reconsideration
« Reply #12845 on: July 27, 2023, 12:13:47 PM »
found this chart which i think is great for people with questions regarding chase approvals.

https://imgur.io/a/oXlPW?utm_source=share&utm_medium=ios_app&utm_name=iossmf

Offline genx

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Re: Chase Reconsideration
« Reply #12846 on: August 22, 2023, 03:14:42 PM »
Applied for Bonvoy card (5 night certs).

Was orginally rejected for too many credit check, business card open recenty. Called a couple days later and ask for recosideration, agent said I was over 5/24 but she was including business credit. Also, would not let me take limit from another card. I went back and repaid my current cards and waited until the business card was 30 days old. Tried again and agent tried but said it had to go to further review. Couple days later I was approved.

:) :)

Offline Cat18

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Re: Chase Reconsideration
« Reply #12847 on: August 27, 2023, 03:51:18 PM »
just tried to recon using sm.

was partially successful, in the sense that i not have call them and jump thru hoops before speaking to rep. rather they called me and asked a few basic questions before approving me. obviously, ymmv as others may get approved directly thru sm.