Author Topic: 20% bonus MR to QF through 6/30  (Read 30048 times)

Offline yandmk

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Re: 20% bonus MR to QF through 6/30
« Reply #320 on: July 08, 2019, 09:09:14 AM »
Long time lurker (and commenter on DDMS) first time poster on DDF.

I previously called regarding a transfer from the 28th to get them manually so I wouldn't lose the availability for the flights I wanted to book and it did not help, the points posted automatically at a later date.

I also transferred on the 30th showing as 7/1 and did not get the bonus either.  The original email states "Bonus Qantas Points will only be awarded for transfers of Membership Rewards points to Qantas Points that take place between 12:00am MT 5 June and 11:59pm MT 30 June 2019." So it's not based on Aussie time, it's based on MT and I did it about 10 PM MT and should be eligible.
But I believe that no one has ever had it post more than 7 days later? (CMIIW) Reason to be concerned?

Offline Dan

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Re: 20% bonus MR to QF through 6/30
« Reply #321 on: July 08, 2019, 10:29:01 AM »
Long time lurker (and commenter on DDMS) first time poster on DDF.

I previously called regarding a transfer from the 28th to get them manually so I wouldn't lose the availability for the flights I wanted to book and it did not help, the points posted automatically at a later date.

I also transferred on the 30th showing as 7/1 and did not get the bonus either.  The original email states "Bonus Qantas Points will only be awarded for transfers of Membership RewardsŪ points to Qantas Points that take place between 12:00am MT 5 June and 11:59pm MT 30 June 2019." So it's not based on Aussie time, it's based on MT and I did it about 10 PM MT and should be eligible.
Have you called about the 30th?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Hershelsdeals

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Re: 20% bonus MR to QF through 6/30
« Reply #322 on: July 08, 2019, 10:30:26 AM »
Have you called about the 30th?
I called. Was told that i need to email or text them.

Offline Dr Moose

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Re: 20% bonus MR to QF through 6/30
« Reply #323 on: July 08, 2019, 12:29:19 PM »
I called. Was told that i need to email or text them.
Chatting doesn't help much...
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Offline iluv2travel

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Re: 20% bonus MR to QF through 6/30
« Reply #324 on: July 08, 2019, 11:22:28 PM »
I called. Was told that i need to email or text them.

And I texted and was given the number of frequent flyer program to call. Haven't called yet because I need time as I am expecting them to give me a runaround.

I am going to try the email route before resorting to calling. Let's see how they respond to that.
« Last Edit: July 09, 2019, 12:52:24 AM by iluv2travel »

Offline Dr Moose

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Re: 20% bonus MR to QF through 6/30
« Reply #325 on: July 09, 2019, 01:31:14 PM »
Chatting doesn't help much...
I called them.

They followed up with an email requesting proof that the transfer was done on 6/30. I can screenshot the QF activity page, but would rather show them from Amex that it was transferred on 6/30. The only problem is, Amex shows minus the 20% so I'm nervous they may get confused and will argue that they already gave me the 20% because that is what it shows on their end.
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Offline yaakov

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Re: 20% bonus MR to QF through 6/30
« Reply #326 on: July 09, 2019, 01:54:37 PM »
even on their site it shows it was done on the 30th, just in the description it says july 1rst

Offline iluv2travel

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Re: 20% bonus MR to QF through 6/30
« Reply #327 on: July 09, 2019, 11:43:34 PM »
They have not responded to my email yet after more than 24 hours but you can send them a screenshot from Amex showing the transfer date and description without the number of points.

Offline Dr Moose

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Re: 20% bonus MR to QF through 6/30
« Reply #328 on: July 10, 2019, 07:49:03 AM »
I called them.

They followed up with an email requesting proof that the transfer was done on 6/30. I can screenshot the QF activity page, but would rather show them from Amex that it was transferred on 6/30. The only problem is, Amex shows minus the 20% so I'm nervous they may get confused and will argue that they already gave me the 20% because that is what it shows on their end.
After emailing them a screen shot of my QF activity page, with an explanation of what happened, they added the 20%.
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Offline Chapshnell

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Re: 20% bonus MR to QF through 6/30
« Reply #329 on: July 10, 2019, 07:56:23 AM »
20% added auto today!

Offline yandmk

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Re: 20% bonus MR to QF through 6/30
« Reply #330 on: July 10, 2019, 08:03:30 AM »
20% added auto today!
Same here! I guess the complaints helped. It's pretty obvious a manual adjustment. It shows for July 9th transfer.
Now we need LY to restore J awards....
« Last Edit: July 10, 2019, 08:08:09 AM by yandmk »

Offline nocknock

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Re: 20% bonus MR to QF through 6/30
« Reply #331 on: July 10, 2019, 08:06:39 PM »
No, and it doesnt look like it will if I had to guess
seems you guessed wrong...........

Offline Chapshnell

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Re: 20% bonus MR to QF through 6/30
« Reply #332 on: July 10, 2019, 08:27:40 PM »
seems you guessed wrong...........

You are right, im quite surprised

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Re: 20% bonus MR to QF through 6/30
« Reply #333 on: July 10, 2019, 08:42:56 PM »
The only difference between a good day and a bad day is your attitude(:

Offline iluv2travel

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Re: 20% bonus MR to QF through 6/30
« Reply #334 on: July 10, 2019, 09:52:55 PM »
They just responded to me around 10 minutes ago as follows:

"Thank you for contacting the Qantas Frequent Flyer Service Centre.

We apologise for the delayed response and we appreciate your patience on this matter.

As we've check your account, the reason why the %20 Bonus Qantas Points is not reflecting on your account after transferring xxxx Qantas Points from AMEX is that the transfer was made 1st July 2019, not 30th of June."

Me, without checking my account (or this thread!) immediately responded that it was 6/30 here which is 7/1 in Australia and attached my Amex screenshot. Only after that did I read the additional responses here and see that people had the points post so I checked my account and b"h mine did too! So I wrote a follow up email to disregard the previous one as points had posted.

Offline iluv2travel

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Re: 20% bonus MR to QF through 6/30
« Reply #335 on: July 10, 2019, 09:57:30 PM »
Now we need LY to restore J awards....

They actually had excellent availability towards the early half of the promo period but as more and more people hopped on the bandwagon they got snatched up. I saw as many as 4 J seats available on a host of flights. Most are gone by now. It also depends on the time you're looking at as there are still plenty of days with availability (obviously not Sukkos or Pesach anymore).

Offline israshot

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Re: 20% bonus MR to QF through 6/30
« Reply #336 on: July 10, 2019, 10:00:26 PM »
They actually had excellent availability towards the early half of the promo period but as more and more people hopped on the bandwagon they got snatched up. I saw as many as 4 J seats available on a host of flights. Most are gone by now. It also depends on the time you're looking at as there are still plenty of days with availability (obviously not Sukkos or Pesach anymore).
No, Elal changed the award chart today and they are revenue based. Nothing to do with the promo.

Offline iluv2travel

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Re: 20% bonus MR to QF through 6/30
« Reply #337 on: July 10, 2019, 10:58:42 PM »
No, Elal changed the award chart today and they are revenue based. Nothing to do with the promo.

Ah, ok. I must have somehow missed that breaking news, sorry.

Offline yandmk

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Re: 20% bonus MR to QF through 6/30
« Reply #338 on: July 11, 2019, 05:38:52 AM »
No, Elal changed the award chart today and they are revenue based. Nothing to do with the promo.
They did not go revenue based. They added the ability to book based on revenue prices for a terrible conversion rate ("pay with points").

Offline yandmk

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Re: 20% bonus MR to QF through 6/30
« Reply #339 on: July 11, 2019, 05:40:28 AM »
You are right, im quite surprised

I'm sure you're quite happy to be wrong this time... :D