Author Topic: Help! United cancelled my ticket  (Read 949 times)

Offline yochai

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Help! United cancelled my ticket
« on: June 05, 2019, 04:00:16 PM »
Booked this morning on Expedia TLV-FRA-EWR-IAD-TLV ticketed by UA. Got PNR and ticket number. A few hours later, I got an email from Expedia that UA canceled most of my ticket. Now the PNR only has FRA-EWR on it.
Expedia claims their system is down now and I should try calling in a few hours. Who’s responsible for this? Expedia or United? Should I file a DOT?
Any advice would be greatly appreciated!

Offline yochai

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Re: Help! United cancelled my ticket
« Reply #1 on: June 05, 2019, 05:57:42 PM »
Update: was canceled due to double booking on one of the flights. I was able to get it restored. Mods, you can delete  the thread.

Offline chff

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Re: Help! United cancelled my ticket
« Reply #2 on: June 05, 2019, 06:28:23 PM »
Never heard of UA cancelling a PNR after ticketing

Offline yochai

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Re: Help! United cancelled my ticket
« Reply #3 on: June 05, 2019, 06:43:10 PM »
Never heard of UA cancelling a PNR after ticketing
they claimed that the system automatically does it when there’s a double booking. The strange thing is that they canceled the first reservation, not the 2nd.
They said they would restore it if I cancel the other reservation.

Offline chff

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Re: Help! United cancelled my ticket
« Reply #4 on: June 05, 2019, 06:44:12 PM »
they claimed that the system automatically does it when there’s a double booking. The strange thing is that they canceled the first reservation, not the 2nd.
Always the first will be cancelled and the new one kept