Basically I was helping a family member sign up for there first card told her to go for the CO secured.
Approval was quick and she agreed to submit the minimum $49.
Today she woke up to 5 pulls $49 each from CO from her chase checking account and a email from CO saying it's a mistake.
She right away called in CO to try to find out what happened and when her money will be deposited back. Rep just kept on saying I'm sorry and she didn't get any answers.
After calling me I told her let's call together on a conference call and I will try to help you out.
First they tried to transfer us to fraud after 15 minutes it was the same no answers just we are looking into this. I tried to push for a date when the money will be returned but rep didn't want to give us any solid date!
Then we requested a supervisor and explained what happened and again the same thing I dont know we are looking into this and it's a technical issue!
After going back and forth I told her I'm never going to recommend another CO product to family or friends if they can take out money from a external account without any permission. I told her I'm going to make a case with CFPB. She just kept on saying there is nothing she can do or know a date when the money will be returned.
Then I asked her if there is anyone supervising her she said she is the highest person in the department...
Asked her to follow up email or phone call said she cant.
So now my family member needs to run after her money!
Imagine she needs it for groceries or rent!
