Topic Wiki

    Selling On Amazon
    When signing up for an account there are two options. If you're just starting out, get the Individual Plan, you can upgrade the account whenever you want.

    Individual Selling PlanProfessional Selling Plan
    $0.99 fee for each item sold. If you sell 40+ items/month, you will need the Professional plan.  Flat fee of $39.99/month and more powerful and flexible tools to manage inventory, reports, feeds and access to web services.

    Amazon is an amazing platform that offers great opportunities for starting a business and making money. However when starting out, take it slow.
    There is much to learn and get used to. Before investing all your savings on a product you hope will quickly turn a profit take the time to familiarize yourself with the system.
    Perhaps start out with a smaller investment just to get your feet wet. Go through the basic guidelines offered by Amazon here.

    Below are tips, clarifications and insights from members of this forum. Feel free to pitch in or ask you questions.

    Some factors to consider before investing in a product to sell:

    1) Price: How much did the item cost you? Have you taken into account shipping costs (both to you and to the customer)? Will you have to pay taxes? Amazon keeps a percentage of every sale (including shipping fees). It’s 15% for most product categories besides a few like electronics that are 8%. You can see the full schedule of fees here. There are several online tools to help you price your products including an FBA Revenue Calculator here and an Amazon built iOS app. A quick way to figure out how much you’d need to charge just to break even after amazon fees is to take the total product cost and then multiply it by 1.1766 (for 15% fees) or 1.087 (for 8% fees).

    2) Velocity:  How fast will the item sell? It's nice to find a product for $10 that you can flip for $100.  But if you’ll only sell 1 a year, it won’t be a very good investment. The best way to determine the velocity of an item is to check the sales rank. Sales rank indicates the popularity of a product compared to other products in its category. The lower the ranking the more popular it is. The iOS app has sales rank baked in too. To get a proper feel for the turnaround time of an item, you'll need to dip your toes in slowly. Note: An item may have a great sales rank due to a recent sale, make sure to check price history on camelcamelcamel.com or keepa.com to get a better picture of the real price and rank of an item.

    3) Return Rate: Even after you sold a few laptops and tablets profitably, you'll have to take into account that a buyer may want to return the item. Certain items have higher rates of return, so make sure to take that into account when deciding whether it's profitable/worth your effort to sell the item.


    Fulfilled By Amazon (FBA):
    The seller sends the items to Amazon warehouse. Amazon takes care of fulfilling the order, and customer service related to the order.

    Pro's Of FBA
    Con's Of FBA
    • Easier to get in the Buy Box
    • You're able to offer Prime shipping
    • For anything above $300, Amazon only charges the standard referral fee. This actually makes FBA cheaper when you take the discounted shipping to Amazon into account.
    • If you have a large or heavy item, shipping the item to the customer can be expensive especially if it is going to a residential address. If you send that item to amazon FBA charges will be much lower than your shipping would have cost. (Including shipping it to FBA)

    • Returns (See this post for a more detailed explanation)
      • Returns are accepted without any restocking fee.
      • Items that are Damaged/missing parts are taken back.
      • Since Amazons is super lax on returns, your return rate will be significantly higher.
      • Refunds may harm your cash flow. When a buyer selects "Return" on his order history, often Amazon will immediately issue him a refund, and debit your account.
    • If the item is not a fast selling item, it will sit in their warehouse. Amazon charges a fee for every 30 Days an item remains their warehouse, it is usually a tiny fee, but it adds up.


    Q: How can I move inventory from one ASIN to another ASIN without having them returned on FBA listings?
    A:
    Before I Teach you guys the method you must keep 2 things in mind:
    1) This Method isn't guaranteed! As we all know how seller support is operating, Since this processes involves them its only about %95 accurate but its still a YMMV!
    2) This is kind of grey whether its in violation of Amazon's policy so i do not take responsibility if you get hit!
    Its a 4 step process make sure to follow them properly! Follow this link

    Q: If I have 3 items to send into FBA and they are splitting me to 3 different locations. Can I ship all 3 items to one location?
    A:
    Yes, you can choose "Inventory Placement Service" in FBA settings to send all your inventory to one nearby warehouse. Amazon charges an additional fee ($.30, CMIIW) per item.
    Note: That even once your inventory reaches Amazon, if Amazon is moving it to a different warehouse, the item will be "back-ordered"

    Q: I'm having a hard time finding a box for a large product, can I just ship with the box the way it came from the store?
    A:
    There might not be a clear cut answer for every scenario. But, some have sold many large printers through FBA, by just putting the shipping label directly on the box and not having an issue.

    Q: What is considered case pack when sending in items to Amazon FBA?
    A:
    Case pack is when all the items in the box are from the same ASIN.

    Q: I'm doing FBA shipping for the first time. and it says "prep required". What does that mean?
    A:
    Prep Required means there is some preparation for the products that will need to be done before it could be added the the Amazon inventory. Typically, it is either labeling the items, taping the boxes shut, or poly bagging. If you do not prepare the items yourself, Amazon can/will do it for a charge.
    Q: What is the buy box? How do I win the buy box?
    A:
    The Buy Box is the box on a product detail page where customers can begin the purchasing process by adding items to their shopping carts.
    To give customers the best possible shopping experience, Sellers must meet performance-based requirements to be eligible to compete for Buy Box placement. All Buy Box eligible offers are then further evaluated to determine the Buy Box winning offer. One "New" and one "Used" condition offer, as applicable, will receive Buy Box placement.

    Q: What is an A-Z claim?
    A:
    When you buy from third-party sellers on Amazon.com, the condition of the item and its timely delivery are guaranteed under the A-to-z Guarantee.
    Therefore, a buyer may open a claim if the above is not met to his expectations.

    Q: I have an item that is handmade how do I go about selling it on?
    A:
    Create your own listing and buy a UPC code.

    Q: Any advice on packaging and shipping?
    Check the Shipping Master Thread

    Q: Why are some items on Amazon missing the Amazon sales rank number?
    A:
    Go to add a product > sell yours  it should be in the top right corner. If it's not there usually it means no one bought yet.

    Q: How do you compare Ebay/paypal fees to Amazon fees?
    A:
    Depends on the category. For a lot of categories,Please Update Categories it may be cheaper, as with Amazon there is just one fee, but for eBay sales there also is a Paypal fee.

    Does the Amazon sales rank mean a lot when researching a product to sell?
    A:
    Yes





    Q: How do I get customers to leave feedback (I tried emails)? I sold multiple items
    recently and no feedback yet
    Please Update

    Q: I Got an email from a buyer where's my stuff? I have a Fedex/UPS delivery confirmation signature. How should I go about this?
    A:
    Firstly, tell the buyer that UPS/Fedex shows that it was signed for, and they should check if the item was delivered to a neighbor, from desk of building ect... Next open an investigation from your end with UPS/Fedex to have them do research and contact their driver of what may have happened to this item. It all depends on how co-operative the buyer is, on exactly how to precede. If they are trying to scam you, then there is not much as a seller you could do. They may open an A-Z claim (you would have to weigh your options if it is worth having a claim) Amazon may or may not grant it in your favor. I have never had this with Amazon. Such a claim is not typical.
    What is more common is if there was no signature, and tracking shows it was delivered, and the buyer is claiming they have not received it.
    For myself - Fedex has reimbursed me multiple times with such instances

    Scams
    Q: I posted an expensive item on Amazon. Somebody sent me a message, asking to clarify the condition of the item is (it was clearly stated in the description), along with a request to reply to his own email, and he'll pay through PayPal. Is there anything this buyer can so to screw me over, after I send him the item? Anything else I should know?

    A: SCAM SCAM SCAM. There is NO reason you should EVER do this. There is a reason why Amazon has this policy. This is how the scams works.
    The guy sends a FAKE email from an email account such as paypal1@realpaypal.com. In reality no money was sent to your account and its bogus. The scammers are hoping that you will think that you got the money and will send the item.
    You should report it to paypal each time. beware! always check your paypal account if the money came.
    Another reason not do this-you will get kicked off amazon for good,sometimes competitors set this up.[/list]



    Commonly used resources

    A List of lots of links to resources commonly used in Amazon selling
    http://www.asgtg.com/amazon-services/


    « Last edited by mgarfin on January 02, 2018, 09:07:51 PM »

    Author Topic: Selling on Amazon Master Thread  (Read 985650 times)

    Offline caliheat

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    Re: Selling on Amazon Master Thread
    « Reply #2580 on: March 20, 2016, 01:03:02 AM »
    Looking at our metrics I noticed there is a X at this Return Dissatisfaction Rate (Beta) also at Negative Return Feedback Rate so I was bit surprised I do know we do provide customers with return labels for damaged items and defective items in a timely manner and make sure to take care of all returns promptly, so I spoke with amazon customer support and he did look into the account reviewed some of the emails and does see that we do take care of it with on time returns and providing solid customer service, so he claims there is nothing to worry about,  however I’m concerned over these red fields with an X so he suggested I email seller performance team to  dispute the metrics to look into it as there might be a discrepancy and perhaps they can correct these incorrect metrics, the rep also added some annotation for the team to know what is happening.

    Now I wonder is it the right move to contact the seller performance team about this (maybe it’s not a good idea having them fully review the account who knows what they can find) or is it a bad idea?
    What do you think? Suggestions and advice would be appreciated.
    Thanks all.

    As you have probably seen mentioned on Seller Central, these metrics are in Beta mode right now.
    We have had the same issues as well where we see yellow and red for those 2 metrics.
    If you read the seller forums as well, you will see this subject discussed many times over.
    For the time being, it would be of no help to report this to the performance team.
    Make sure to read the headlines and see if this beta mode changes any time soon (probably won't).

    Offline caliheat

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    Re: Selling on Amazon Master Thread
    « Reply #2581 on: March 20, 2016, 01:05:11 AM »
    How come as of recent all of my fba shipments are getting sent out to other fulfillment centers, why is Amazon not telling me to ship then directly to the one it will end up in?

    This has been happening all of the time lately.
    The benefit is not having to ship multiple shipments, and, Amazon will list the item on "back order" and allow purchasing to commence as soon as it's received in the sorting center.

    Offline afro

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    Re: Selling on Amazon Master Thread
    « Reply #2582 on: March 20, 2016, 01:09:07 AM »
    Recently all my shipments have been sent to Hazelton PA (sorting facility). The advice I was given was to send in less than 20 units per shipment and don't label them as these facilities don't have the capacity to label.  This hasn't help me but it may help you .
    I will not respond to PM about the UPS method.

    I will not respond to PM about the BBLD method.

    Offline sam123

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    Re: Selling on Amazon Master Thread
    « Reply #2583 on: March 20, 2016, 07:51:25 AM »
    Most people like it better this way, rather then dividing into multiple shipments.

    Offline Zevwolf

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    Re: Selling on Amazon Master Thread
    « Reply #2584 on: March 20, 2016, 04:40:03 PM »
    Recently all my shipments have been sent to Hazelton PA (sorting facility). The advice I was given was to send in less than 20 units per shipment and don't label them as these facilities don't have the capacity to label.  This hasn't help me but it may help you .
    The number is less than 18 units.

    Offline yudamaan

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    Re: Selling on Amazon Master Thread
    « Reply #2585 on: March 21, 2016, 12:47:58 AM »
    Recently all my shipments have been sent to Hazelton PA (sorting facility). The advice I was given was to send in less than 20 units per shipment and don't label them as these facilities don't have the capacity to label.  This hasn't help me but it may help you .
    thanks, they were all small shipments less than 20, but I do label my items could be that's why...

    Most people like it better this way, rather then dividing into multiple shipments.
    This has been happening all of the time lately.
    The benefit is not having to ship multiple shipments, and, Amazon will list the item on "back order" and allow purchasing to commence as soon as it's received in the sorting center.
    I hear its cheaper, but why would a buyer order a back ordered item when they can order with pretty much the same price and get it two days later from another seller?

    Offline caliheat

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    Re: Selling on Amazon Master Thread
    « Reply #2586 on: March 21, 2016, 01:31:28 PM »
    I hear its cheaper, but why would a buyer order a back ordered item when they can order with pretty much the same price and get it two days later from another seller?
    1) It's cheaper
    2) Back-ordered sell, why? who knows..
    3) Shipping cross-country takes 7 days, shipping to local sorting center takes 3 days and back ordered for 4 = nothing to lose.

    Offline afro

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    Re: Selling on Amazon Master Thread
    « Reply #2587 on: March 27, 2016, 12:51:08 AM »
    Another plus for Hazleton is that shipping is much less (08701)
    I will not respond to PM about the UPS method.

    I will not respond to PM about the BBLD method.

    Offline skinfarrock

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    Re: Selling on Amazon Master Thread
    « Reply #2588 on: March 27, 2016, 12:56:22 PM »
    i got chucked from amazon and left with 100+ ipad cases. does anyone know where i can list them for sale in bulk to a current amazon seller?

    ASIN:    B00WMKC29S

    Offline theblakdavid

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    Re: Selling on Amazon Master Thread
    « Reply #2589 on: March 27, 2016, 03:37:37 PM »
    i got chucked from amazon and left with 100+ ipad cases. does anyone know where i can list them for sale in bulk to a current amazon seller?

    ASIN: B00WMKC29S
    What'd you get suspended for? Did you try to appeal?

    Offline skinfarrock

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    Re: Selling on Amazon Master Thread
    « Reply #2590 on: March 27, 2016, 06:20:41 PM »
    What'd you get suspended for? Did you try to appeal?

    i tried!they suspended me for buying staples gift cards via amex offers. they wont reinstate me for no money!!

    Offline theblakdavid

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    Re: Selling on Amazon Master Thread
    « Reply #2591 on: March 27, 2016, 06:23:25 PM »
    i tried!they suspended me for buying staples gift cards via amex offers. they wont reinstate me for no money!!
    Oh dear... They suspended your buying account?!

    Offline skinfarrock

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    Re: Selling on Amazon Master Thread
    « Reply #2592 on: March 27, 2016, 06:28:13 PM »
    Oh dear... They suspended your buying account?!

    thats the thing. they didn't suspend my buyers account only my "selling privileges"

    Offline skinfarrock

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    Re: Selling on Amazon Master Thread
    « Reply #2593 on: March 27, 2016, 06:30:16 PM »
    Oh dear... They suspended your buying account?!

    "Hello from Amazon.

    We are writing to let you know we have removed your selling privileges, canceled your listings, and placed a temporary hold on any funds in your seller account. Any new selling accounts you open will be closed.

    We took this action because it has come to our attention that your buying account associated with this selling account has violated our terms of use.

    Per the terms of the selling agreement you entered into with Amazon Services, we reserve the right to limit or remove selling privileges as we deem appropriate.

    We encourage you to take appropriate steps to resolve any pending orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from your seller account.

    After 90 days, the hold will be removed and any remaining funds will be available per your settlement schedule. In addition, balance and settlement information will be available in the Payments section of your seller account. If you have questions about these funds, please write to payments-funds@amazon.com.

    While we appreciate your interest in selling on Amazon.com, the removal of your selling privileges is a permanent action.


    Sincerely,

    Seller Performance Team
    Amazon.com
    http://www.amazon.com"


    i have items they lost or damaged they wont reimburse me for and been holding my funds since Dec!!

    Offline theblakdavid

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    Re: Selling on Amazon Master Thread
    « Reply #2594 on: March 27, 2016, 06:45:42 PM »
    "Hello from Amazon.

    We are writing to let you know we have removed your selling privileges, canceled your listings, and placed a temporary hold on any funds in your seller account. Any new selling accounts you open will be closed.

    We took this action because it has come to our attention that your buying account associated with this selling account has violated our terms of use.

    Per the terms of the selling agreement you entered into with Amazon Services, we reserve the right to limit or remove selling privileges as we deem appropriate.

    We encourage you to take appropriate steps to resolve any pending orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from your seller account.

    After 90 days, the hold will be removed and any remaining funds will be available per your settlement schedule. In addition, balance and settlement information will be available in the Payments section of your seller account. If you have questions about these funds, please write to payments-funds@amazon.com.

    While we appreciate your interest in selling on Amazon.com, the removal of your selling privileges is a permanent action.


    Sincerely,

    Seller Performance Team
    Amazon.com
    http://www.amazon.com"


    i have items they lost or damaged they wont reimburse me for and been holding my funds since Dec!!
    Oh dear, that stinks.... You should try to contact one of the guys that specialise in these things... I think ABC on DDF is well known, and there's another guy Ed Rosenberg that's supposed to be very good. I have no experience with permanent suspensions like this, and I hope everything works out for you. I have heard of people getting out of tight spots such as these, so don't despair!! You can try to email Jeff Bezos, CEO of Amazon, directly, if you think you can make a good case. I have heard from people that they got places that way. You can try to email seller performance first, if you wish. All the best.

    Offline sellersgrouptg

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    Re: Selling on Amazon Master Thread
    « Reply #2595 on: March 27, 2016, 07:40:51 PM »
    We warned about it in our sellers forum many times. You need to either have separate buyers / sellers account or dont let anyone use your prime account.

    Kelly Johnston also warned about it by our Dinner


    Email me me at sellersgrouptg@gmail.com - .This is a hard one and ridiculous way to lose your sellers account

    Ed
    « Last Edit: March 27, 2016, 07:44:19 PM by sellersgrouptg »

    Offline yudamaan

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    Re: Selling on Amazon Master Thread
    « Reply #2596 on: March 28, 2016, 12:43:11 AM »
    Can I open a case if a buyer returned a product with missing pieces?
    « Last Edit: March 28, 2016, 01:06:15 AM by yudamaan »

    Offline afro

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    Re: Selling on Amazon Master Thread
    « Reply #2597 on: March 28, 2016, 01:26:50 AM »
    Can I open a case if a buyer returned a product with missing pieces?

    Yes you might get partial refund. Make sure to send pics including the packing slip or they won't reimburse you.
    I will not respond to PM about the UPS method.

    I will not respond to PM about the BBLD method.

    Offline yudamaan

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    Re: Selling on Amazon Master Thread
    « Reply #2598 on: March 28, 2016, 10:44:05 AM »
    Yes you might get partial refund. Make sure to send pics including the packing slip or they won't reimburse you.
    What is a packing slip? This item was sold through fba, and the other day I had amazon ship me all my returns, there were a few items there that were missing things.

    Offline JonahHalper

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    Re: Selling on Amazon Master Thread
    « Reply #2599 on: March 28, 2016, 03:23:04 PM »
    Is there a way to move inventory from one seller account to another seller account?

    I need ONE item moved and wanted to know if there was a way to do so without deleting the listing and re-listing on the other account...thanks!