Topic Wiki

    Selling On Amazon
    When signing up for an account there are two options. If you're just starting out, get the Individual Plan, you can upgrade the account whenever you want.

    Individual Selling PlanProfessional Selling Plan
    $0.99 fee for each item sold. If you sell 40+ items/month, you will need the Professional plan.  Flat fee of $39.99/month and more powerful and flexible tools to manage inventory, reports, feeds and access to web services.

    Amazon is an amazing platform that offers great opportunities for starting a business and making money. However when starting out, take it slow.
    There is much to learn and get used to. Before investing all your savings on a product you hope will quickly turn a profit take the time to familiarize yourself with the system.
    Perhaps start out with a smaller investment just to get your feet wet. Go through the basic guidelines offered by Amazon here.

    Below are tips, clarifications and insights from members of this forum. Feel free to pitch in or ask you questions.

    Some factors to consider before investing in a product to sell:

    1) Price: How much did the item cost you? Have you taken into account shipping costs (both to you and to the customer)? Will you have to pay taxes? Amazon keeps a percentage of every sale (including shipping fees). It’s 15% for most product categories besides a few like electronics that are 8%. You can see the full schedule of fees here. There are several online tools to help you price your products including an FBA Revenue Calculator here and an Amazon built iOS app. A quick way to figure out how much you’d need to charge just to break even after amazon fees is to take the total product cost and then multiply it by 1.1766 (for 15% fees) or 1.087 (for 8% fees).

    2) Velocity:  How fast will the item sell? It's nice to find a product for $10 that you can flip for $100.  But if you’ll only sell 1 a year, it won’t be a very good investment. The best way to determine the velocity of an item is to check the sales rank. Sales rank indicates the popularity of a product compared to other products in its category. The lower the ranking the more popular it is. The iOS app has sales rank baked in too. To get a proper feel for the turnaround time of an item, you'll need to dip your toes in slowly. Note: An item may have a great sales rank due to a recent sale, make sure to check price history on camelcamelcamel.com or keepa.com to get a better picture of the real price and rank of an item.

    3) Return Rate: Even after you sold a few laptops and tablets profitably, you'll have to take into account that a buyer may want to return the item. Certain items have higher rates of return, so make sure to take that into account when deciding whether it's profitable/worth your effort to sell the item.


    Fulfilled By Amazon (FBA):
    The seller sends the items to Amazon warehouse. Amazon takes care of fulfilling the order, and customer service related to the order.

    Pro's Of FBA
    Con's Of FBA
    • Easier to get in the Buy Box
    • You're able to offer Prime shipping
    • For anything above $300, Amazon only charges the standard referral fee. This actually makes FBA cheaper when you take the discounted shipping to Amazon into account.
    • If you have a large or heavy item, shipping the item to the customer can be expensive especially if it is going to a residential address. If you send that item to amazon FBA charges will be much lower than your shipping would have cost. (Including shipping it to FBA)

    • Returns (See this post for a more detailed explanation)
      • Returns are accepted without any restocking fee.
      • Items that are Damaged/missing parts are taken back.
      • Since Amazons is super lax on returns, your return rate will be significantly higher.
      • Refunds may harm your cash flow. When a buyer selects "Return" on his order history, often Amazon will immediately issue him a refund, and debit your account.
    • If the item is not a fast selling item, it will sit in their warehouse. Amazon charges a fee for every 30 Days an item remains their warehouse, it is usually a tiny fee, but it adds up.


    Q: How can I move inventory from one ASIN to another ASIN without having them returned on FBA listings?
    A:
    Before I Teach you guys the method you must keep 2 things in mind:
    1) This Method isn't guaranteed! As we all know how seller support is operating, Since this processes involves them its only about %95 accurate but its still a YMMV!
    2) This is kind of grey whether its in violation of Amazon's policy so i do not take responsibility if you get hit!
    Its a 4 step process make sure to follow them properly! Follow this link

    Q: If I have 3 items to send into FBA and they are splitting me to 3 different locations. Can I ship all 3 items to one location?
    A:
    Yes, you can choose "Inventory Placement Service" in FBA settings to send all your inventory to one nearby warehouse. Amazon charges an additional fee ($.30, CMIIW) per item.
    Note: That even once your inventory reaches Amazon, if Amazon is moving it to a different warehouse, the item will be "back-ordered"

    Q: I'm having a hard time finding a box for a large product, can I just ship with the box the way it came from the store?
    A:
    There might not be a clear cut answer for every scenario. But, some have sold many large printers through FBA, by just putting the shipping label directly on the box and not having an issue.

    Q: What is considered case pack when sending in items to Amazon FBA?
    A:
    Case pack is when all the items in the box are from the same ASIN.

    Q: I'm doing FBA shipping for the first time. and it says "prep required". What does that mean?
    A:
    Prep Required means there is some preparation for the products that will need to be done before it could be added the the Amazon inventory. Typically, it is either labeling the items, taping the boxes shut, or poly bagging. If you do not prepare the items yourself, Amazon can/will do it for a charge.
    Q: What is the buy box? How do I win the buy box?
    A:
    The Buy Box is the box on a product detail page where customers can begin the purchasing process by adding items to their shopping carts.
    To give customers the best possible shopping experience, Sellers must meet performance-based requirements to be eligible to compete for Buy Box placement. All Buy Box eligible offers are then further evaluated to determine the Buy Box winning offer. One "New" and one "Used" condition offer, as applicable, will receive Buy Box placement.

    Q: What is an A-Z claim?
    A:
    When you buy from third-party sellers on Amazon.com, the condition of the item and its timely delivery are guaranteed under the A-to-z Guarantee.
    Therefore, a buyer may open a claim if the above is not met to his expectations.

    Q: I have an item that is handmade how do I go about selling it on?
    A:
    Create your own listing and buy a UPC code.

    Q: Any advice on packaging and shipping?
    Check the Shipping Master Thread

    Q: Why are some items on Amazon missing the Amazon sales rank number?
    A:
    Go to add a product > sell yours  it should be in the top right corner. If it's not there usually it means no one bought yet.

    Q: How do you compare Ebay/paypal fees to Amazon fees?
    A:
    Depends on the category. For a lot of categories,Please Update Categories it may be cheaper, as with Amazon there is just one fee, but for eBay sales there also is a Paypal fee.

    Does the Amazon sales rank mean a lot when researching a product to sell?
    A:
    Yes





    Q: How do I get customers to leave feedback (I tried emails)? I sold multiple items
    recently and no feedback yet
    Please Update

    Q: I Got an email from a buyer where's my stuff? I have a Fedex/UPS delivery confirmation signature. How should I go about this?
    A:
    Firstly, tell the buyer that UPS/Fedex shows that it was signed for, and they should check if the item was delivered to a neighbor, from desk of building ect... Next open an investigation from your end with UPS/Fedex to have them do research and contact their driver of what may have happened to this item. It all depends on how co-operative the buyer is, on exactly how to precede. If they are trying to scam you, then there is not much as a seller you could do. They may open an A-Z claim (you would have to weigh your options if it is worth having a claim) Amazon may or may not grant it in your favor. I have never had this with Amazon. Such a claim is not typical.
    What is more common is if there was no signature, and tracking shows it was delivered, and the buyer is claiming they have not received it.
    For myself - Fedex has reimbursed me multiple times with such instances

    Scams
    Q: I posted an expensive item on Amazon. Somebody sent me a message, asking to clarify the condition of the item is (it was clearly stated in the description), along with a request to reply to his own email, and he'll pay through PayPal. Is there anything this buyer can so to screw me over, after I send him the item? Anything else I should know?

    A: SCAM SCAM SCAM. There is NO reason you should EVER do this. There is a reason why Amazon has this policy. This is how the scams works.
    The guy sends a FAKE email from an email account such as paypal1@realpaypal.com. In reality no money was sent to your account and its bogus. The scammers are hoping that you will think that you got the money and will send the item.
    You should report it to paypal each time. beware! always check your paypal account if the money came.
    Another reason not do this-you will get kicked off amazon for good,sometimes competitors set this up.[/list]



    Commonly used resources

    A List of lots of links to resources commonly used in Amazon selling
    http://www.asgtg.com/amazon-services/


    « Last edited by mgarfin on January 02, 2018, 09:07:51 PM »

    Author Topic: Selling on Amazon Master Thread  (Read 989126 times)

    Offline Menachemfrombp

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    Re: Selling on Amazon Master Thread
    « Reply #1760 on: June 25, 2015, 05:06:36 PM »
    Still down by me.
    Was up for a minute about a half hour ago.
    same here, was up b4 signed in and min later everything was unavailable

    Offline ABC

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    Re: Selling on Amazon Master Thread
    « Reply #1761 on: June 25, 2015, 05:32:13 PM »
    Interesting that the regular site for buyers is never down.

    Offline Am

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    Re: Selling on Amazon Master Thread
    « Reply #1762 on: June 25, 2015, 05:47:24 PM »
    The Seller app is also not working

    Offline ABC

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    Re: Selling on Amazon Master Thread
    « Reply #1763 on: June 25, 2015, 07:00:00 PM »
    Working now.

    Offline lifetimedeals

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    Re: Selling on Amazon Master Thread
    « Reply #1764 on: June 27, 2015, 11:07:17 PM »
    Anybody ever had a FBA product blocked on Amazon because they say customer complaints for delivering used/open box products? But really the complaints never came directly to us and we have no clue why they say that, they wrote certain guidelines need to follow to reinstate and need a plan so we emailed them the seller performance team (which I hear is like the amazon police) they never respond with a name of a representative and you can never talk over the phone to them and as many emails we have sent them with a plan and explanation they will just not budge.
    The 4th to them email was very detailed with a plan of action and this was the response:
    After reviewing the information that you have provided, we have decided that you may not offer these items on our site:
    ASIN: -------
    Title: --------
    We have cancelled your listings for these items. Sellers are not penalized for first-time cancellations. However, we do require sellers to refrain from re-listing products once they have been notified of a restriction.
    If you do not comply with this request, we may remove your selling privileges.

    Any advice from anyone who had something similar would be appreciated. Thanks.

    Offline yuneeq

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    Re: Selling on Amazon Master Thread
    « Reply #1765 on: June 27, 2015, 11:43:01 PM »
    Anybody ever had a FBA product blocked on Amazon because they say customer complaints for delivering used/open box products? But really the complaints never came directly to us and we have no clue why they say that, they wrote certain guidelines need to follow to reinstate and need a plan so we emailed them the seller performance team (which I hear is like the amazon police) they never respond with a name of a representative and you can never talk over the phone to them and as many emails we have sent them with a plan and explanation they will just not budge.
    The 4th to them email was very detailed with a plan of action and this was the response:
    After reviewing the information that you have provided, we have decided that you may not offer these items on our site:
    ASIN: -------
    Title: --------
    We have cancelled your listings for these items. Sellers are not penalized for first-time cancellations. However, we do require sellers to refrain from re-listing products once they have been notified of a restriction.
    If you do not comply with this request, we may remove your selling privileges.

    Any advice from anyone who had something similar would be appreciated. Thanks.

    Were you guilty as charged?
    If so, I doubt you will be able to sell that product again.
    Just because a customer complaint doesn't reach the seller, does not mean that no one complained.
    It can also be that many complaints were received for this ASIN and Amazon did an inspection of everyone's merchandise and found your items to be in violation.
    Visibly Jewish

    Offline yossi4k

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    Re: Selling on Amazon Master Thread
    « Reply #1766 on: June 29, 2015, 07:54:54 PM »
    Amazon is really coming down hard on sellers these days. I hear of account being suspended left right and center. 

    Offline yuneeq

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    Re: Selling on Amazon Master Thread
    « Reply #1767 on: June 29, 2015, 08:04:02 PM »
    Amazon is really coming down hard on sellers these days. I hear of account being suspended left right and center.

    I haven't heard of any recent suspensions, and I'm in contact with over 20 sellers.
    My guess (and hope) is that Amazon started cracking down on the rampant abuse.
    Visibly Jewish

    Offline mgarfin

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    Re: Selling on Amazon Master Thread
    « Reply #1768 on: June 30, 2015, 09:04:29 AM »
    I haven't heard of any recent suspensions, and I'm in contact with over 20 sellers.
    My guess (and hope) is that Amazon started cracking down on the rampant abuse.
    The scary part of amazon as your parnosah is you are always scared of getting shut down. In part it's the lack of personal relationship with the co you do business with.

    Offline yuneeq

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    Re: Selling on Amazon Master Thread
    « Reply #1769 on: June 30, 2015, 10:09:21 AM »
    The scary part of amazon as your parnosah is you are always scared of getting shut down. In part it's the lack of personal relationship with the co you do business with.

    Honestly, I am not scared of getting shutdown.
    Almost all those suspensions you hear about, are either noobs who didn't realize they broke the rules (and they rightfully should be scared),
    or people that knowingly broke the rules and are upset they got caught and shutdown over some "stupid" rule.

    You blame the suspensions on the lack of relationship with Amazon, I'll blame it on the lack of relationship that sellers have with buyers.
    "Who cares if it's refurbished and repackaged, it LOOKS NEW, so I will sell as NEW".
    If you're the customer you wouldn't wanna buy repackaged garbage, and so as a seller you should always put yourself in the customers shoes when listing and selling on Amazon.
    Visibly Jewish

    Offline lifetimedeals

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    Re: Selling on Amazon Master Thread
    « Reply #1770 on: June 30, 2015, 06:52:13 PM »
    Were you guilty as charged?
    If so, I doubt you will be able to sell that product again.
    Just because a customer complaint doesn't reach the seller, does not mean that no one complained.
    It can also be that many complaints were received for this ASIN and Amazon did an inspection of everyone's merchandise and found your items to be in violation.
    No everything is new, thinking if a customer returned to FBA and just sealed with clear tape (all of them are sealed with clear tape in plain brown box) and was returned to the shelf, there is only one other seller on this and they do not have them in FBA so they couldn't inspect other seller inventory. Should I even try again? I tried already 4 times keep getting the run around as you can the last response was more harsh, sounds like one person is behind this and does not care about any information we submitted in the previous emails to seller performance team.

    Offline yuneeq

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    Re: Selling on Amazon Master Thread
    « Reply #1771 on: June 30, 2015, 07:11:33 PM »
    No everything is new, thinking if a customer returned to FBA and just sealed with clear tape (all of them are sealed with clear tape in plain brown box) and was returned to the shelf, there is only one other seller on this and they do not have them in FBA so they couldn't inspect other seller inventory. Should I even try again? I tried already 4 times keep getting the run around as you can the last response was more harsh, sounds like one person is behind this and does not care about any information we submitted in the previous emails to seller performance team.

    Strange.
    Is it sealed in retail packaging, ie. sold exactly the way that it came from the manufacturer, not resealed and in the original box?
    Amazon officially considers NEW products in alternative packaging as "like new".
    Visibly Jewish

    Offline lifetimedeals

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    Re: Selling on Amazon Master Thread
    « Reply #1772 on: June 30, 2015, 07:48:15 PM »
    Strange.
    Is it sealed in retail packaging, ie. sold exactly the way that it came from the manufacturer, not resealed and in the original box?
    Amazon officially considers NEW products in alternative packaging as "like new".
    it does not have retail packaging plain box from manufacturer.

    Offline yuneeq

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    Re: Selling on Amazon Master Thread
    « Reply #1773 on: June 30, 2015, 08:23:46 PM »
    it does not have retail packaging plain box from manufacturer.

    That could be the issue.
    http://www.amazon.com/gp/help/customer/display.html?nodeId=1161242

    "New: Just like it sounds. A brand-new, unused, unopened item in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments.

    Used - Like New: An apparently untouched item in perfect condition. Original protective wrapping may be missing, but the original packaging is intact and pristine. There are absolutely no signs of wear on the item or its packaging. Instructions are included. Item is suitable for presenting as a gift."

    I'm not sure if I understand you correctly, but it sounds like it should be listed as like new.

    Visibly Jewish

    Offline dovymonsey

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    Re: Selling on Amazon Master Thread
    « Reply #1774 on: June 30, 2015, 10:04:03 PM »
    That could be the issue.
    http://www.amazon.com/gp/help/customer/display.html?nodeId=1161242

    "New: Just like it sounds. A brand-new, unused, unopened item in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments.

    Used - Like New: An apparently untouched item in perfect condition. Original protective wrapping may be missing, but the original packaging is intact and pristine. There are absolutely no signs of wear on the item or its packaging. Instructions are included. Item is suitable for presenting as a gift."

    I'm not sure if I understand you correctly, but it sounds like it should be listed as like new.
    So if the manufacter sells it in a brown box you are saying that it should b listed as like new ?

    Offline yuneeq

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    Re: Selling on Amazon Master Thread
    « Reply #1775 on: June 30, 2015, 11:44:57 PM »
    So if the manufacter sells it in a brown box you are saying that it should b listed as like new ?

    If that's the only packaging they sell it in, I would sell it as New.
    Otherwise, if its new and also comes in bulk packaging, I would create a new listing stating that it's bulk packaging.
    Visibly Jewish

    Offline yankelsheester

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    Re: Selling on Amazon Master Thread
    « Reply #1776 on: July 01, 2015, 12:18:13 PM »
    Can anyone help?

    Got this message:

    Hello from Amazon.

    We have set aside these items from the inventory you have sent to our fulfillment centers:

    ASIN: \.....  - Victorinox Swiss \ .....

    We took this action because we believe these items may be counterfeit.

    Items offered for sale on Amazon.com must be authentic. Our policies prohibit offering any item that has been illegally replicated, reproduced or manufactured. We reserve the right to destroy and to deny removal requests for any inventory identified as counterfeit. We want to call your attention to this policy because violations may result in the permanent removal of your Amazon.com selling privileges.

    To learn more about this policy, search "Hazardous Materials (Hazmat), Dangerous Units, and FBA Prohibited Products" in Seller Central Help.

    If you want to appeal this decision, please send this information to seller-fba-inventory@amazon.com within 30 days:

    - Copies of your purchase orders, receipts, or invoices
    - Your distributor’s or supplier’s contact information (name, phone number, address, etc.)



    My question is will It help if i will email them my receipts from a supplier what will they gain from it if its not a major store ??

    Offline lifetimedeals

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    Re: Selling on Amazon Master Thread
    « Reply #1777 on: July 01, 2015, 01:43:07 PM »
    That could be the issue.
    http://www.amazon.com/gp/help/customer/display.html?nodeId=1161242

    "New: Just like it sounds. A brand-new, unused, unopened item in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments.

    Used - Like New: An apparently untouched item in perfect condition. Original protective wrapping may be missing, but the original packaging is intact and pristine. There are absolutely no signs of wear on the item or its packaging. Instructions are included. Item is suitable for presenting as a gift."

    I'm not sure if I understand you correctly, but it sounds like it should be listed as like new.
    Should we even try again to get the to lift this ASIN restriction (emailed already 4 times) or let it go, they responded so harshly last response.

    Offline ABC

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    Re: Selling on Amazon Master Thread
    « Reply #1778 on: July 02, 2015, 03:06:49 AM »
    Amazon is really coming down hard on sellers these days. I hear of account being suspended left right and center.

    Today it was my turn,I got an email with the suspension today :'(

    Offline sammy n

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    Re: Selling on Amazon Master Thread
    « Reply #1779 on: July 02, 2015, 03:19:31 AM »
    Today it was my turn,I got an email with the suspension today :'(
    For doing what?