Author Topic: Marriott wont credit my stay because i booked it through Chase!!  (Read 459 times)

Offline metsgiantsfan

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Has anyone else had this issue.  I booked a stay at a Marriott and did it through the chase portal using my chase sapphire reserve points but marriott is telling me bc it was booked through a thirs party, they stay doesnt qualify for points or stays.  How is this possible. It should be considered a paid room. When i use sapphire reserve points to book an airline ticket, I get the full miles for the flights, its not considered a rewards ticket...Why would the hotel not act like that as well? 

Offline chff

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Re: Marriott wont credit my stay because i booked it through Chase!!
« Reply #1 on: June 29, 2019, 11:48:35 PM »
Has anyone else had this issue.  I booked a stay at a Marriott and did it through the chase portal using my chase sapphire reserve points but marriott is telling me bc it was booked through a thirs party, they stay doesnt qualify for points or stays.  How is this possible. It should be considered a paid room. When i use sapphire reserve points to book an airline ticket, I get the full miles for the flights, its not considered a rewards ticket...Why would the hotel not act like that as well?
Hotels booked thru OTA are different then tickets. Tickets can sometimes be "bulk" and you won't get the full points as well

Offline chevron

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Re: Marriott wont credit my stay because i booked it through Chase!!
« Reply #2 on: June 30, 2019, 12:08:53 PM »
I've had this issue in past... It's the same with car rentals.

It's frustrating and it's why I mostly stick to transfer of chase ur to Hyatt.

It's also why many sell their miles. The logic is better to sell, get money and spend.


Offline metsgiantsfan

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Re: Marriott wont credit my stay because i booked it through Chase!!
« Reply #3 on: July 01, 2019, 03:47:14 PM »
I've had this issue in past... It's the same with car rentals.

It's frustrating and it's why I mostly stick to transfer of chase ur to Hyatt.

It's also why many sell their miles. The logic is better to sell, get money and spend.

Can I argue w the front desk or its a corporate rule?

Offline shaulyaakov

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Re: Marriott wont credit my stay because i booked it through Chase!!
« Reply #4 on: July 02, 2019, 10:51:36 AM »
Can I argue w the front desk or its a corporate rule?

Corporate rule. They also reserve the right not to honor elite benefits, but that's more case-by-case.

Offline metsgiantsfan

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Re: Marriott wont credit my stay because i booked it through Chase!!
« Reply #5 on: July 02, 2019, 03:02:57 PM »
Corporate rule. They also reserve the right not to honor elite benefits, but that's more case-by-case.

alright thanks..that sucks that CHASE uses expedia to book and not direct