Booked EWR-HNL-EWR on United for my brother and SIL for 60K Marriott -> 30K Turkish today. Took about 24 minutes on the phone. TK provided an e-ticket number for both passengers and a PNR. When I check the PNR on the United site it shows only one passenger on the itinerary and the named passenger is my name, not my brother's name as is shown in the TK email confirmation. I checked with TK and they confirm the flights were ticketed and issued to the 2 correct passengers and that I need to follow up with United to confirm everything else. If I give United the PNR they do not see any of those details. When I give United the e-ticket number from TK they say they cannot see the details not make any changes (e.g., like assigning seats) because it is a partner ticket and that I need to contact TK to make sure the tickets were issued.
Is it possible it just takes a few days for the itinerary to be ticketed? Shouldn't United be able to see the correct number of passengers and names from my PNR? Any advice on how to proceed?