I sent an SM to AMEX that i registered my card for the SBS promotion and for some reason the Merchant omitted the charge and I lost out.
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Here was their reply within the hour
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Thank you for your email and I will surely assist you.
As it was merchant's mistake that the charge was not made on your Card, please do not worry as I have issued a credit of $25.00 towards the Small Business Saturday promotion.
You can view this credit online within 24 to 48 hours.
If we may be of any other assistance, please write back.
Have an excellent day ahead!
Sincerely,
Email Servicing Team
American Express Interactive Services