sent a SM and received this back
....Small Business Saturday offer. I will be replying in this email only for your convenience.
I would like to inform you that we have a specialized team to address Small Business Saturday offer since they have the database information. Therefore, I request you to please contact our Digital Assist and Escalation Team at 800-297-7500 anytime.
We hope you don't mind taking this extra step to get your inquiry resolved. It shouldn't take long and a trained representative will be able to give you immediate assistance accordingly.
We hope that you will continue to allow us to meet your Card needs for future.
Sincerely,
Barkha Rastogi
Email Servicing Team
American Express Interactive Services