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If your charge posted after Saturday and was swiped on Saturday call 800-297-7500 (tell them you used your cards on Saturday, and also mention all your cards you used).
« Last edited by DoGo on December 12, 2013, 09:04:09 AM »

Author Topic: AmEx Small Business Saturday  (Read 581102 times)

Offline zlt123

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #860 on: December 05, 2011, 02:05:32 PM »
I'm still waiting on SPG.  Transaction posted on 11/28.  Got conf.
+1 but i didn't get the conf. email but i checked and it was swiped on the 26

Offline AsherO

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #861 on: December 05, 2011, 02:06:03 PM »
+1 but i didn't get the conf. email but i checked and it was swiped on the 26

Which merchant?
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Offline lyla

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #862 on: December 05, 2011, 10:34:21 PM »
+1 but i didn't get the conf. email but i checked and it was swiped on the 26
Did you call and ask them to apply the credit manually?

Offline Yellow

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #863 on: December 05, 2011, 11:35:34 PM »
None of my credits posted yet!!!! Do I wait longer or start calling? (Calling is a big hassle since I have like 7 cards I used...)

Offline Columbiadorm

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #864 on: December 05, 2011, 11:36:50 PM »
My 4th and final credit seems to have posted as a Sunday charge. I called Amex and played stupid. Told them I used it Sat night and even received an email from Amex congratulating me. I also offered to send them the receipt. CSR told me she put it into the system and that I should get it by weeks end.


Offline AJK

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #865 on: December 05, 2011, 11:39:24 PM »
My 4th and final credit seems to have posted as a Sunday charge. I called Amex and played stupid. Told them I used it Sat night and even received an email from Amex congratulating me. I also offered to send them the receipt. CSR told me she put it into the system and that I should get it by weeks end.

What was the point of playing stupid?

If you signed up for the promo, used the card on 11/26, then you should be entitled to the credit...
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Offline Columbiadorm

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #866 on: December 05, 2011, 11:51:46 PM »
stupid = I just asked what happened? Didn't mention that I see it charged on Sunday.

Sorry for the confusion  ::)

Offline elizmm

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #867 on: December 06, 2011, 10:13:23 AM »
My 4th and final credit seems to have posted as a Sunday charge. I called Amex and played stupid. Told them I used it Sat night and even received an email from Amex congratulating me. I also offered to send them the receipt. CSR told me she put it into the system and that I should get it by weeks end.


What number do you call to talk to them about this? I have cards from citi(amex) and amex..
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Offline Columbiadorm

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #868 on: December 06, 2011, 11:03:15 AM »
Regular Amex # 8005284800

Offline zlt123

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #869 on: December 06, 2011, 01:06:00 PM »
Which merchant?
pizza plus in lakewood

Offline zlt123

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #870 on: December 06, 2011, 01:08:00 PM »
Did you call and ask them to apply the credit manually?
they told me its not naccesery beacuse ill get automatic in max 2 billing sycles

Offline lyla

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #871 on: December 06, 2011, 07:15:11 PM »
they told me its not naccesery beacuse ill get automatic in max 2 billing sycles
Chances are that if it didn't post within the 3-5 days stated in the email, you will not see the credit unless it is entered manually. If you didn't get the email confirmation then I don't think it was ever hooked up to the SBS promotion. I didn't get the email on one purchase and a week later there was no credit. that's when I called amex, asked for a supervisor and was manually credited the $25. Try doing that (asking for a supervisor and requesting the sup'v. to manually credit you). A regular csr would not manually put in a credit but a supervisor probably would.

Offline Aben

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #872 on: December 06, 2011, 11:14:21 PM »
Anyone have issues from charges made at DB Electronics in Lakewood?
I had over a handful of cards swiped there I received the confirmation emails, now I checked my account and it shows Nov, 27!
I received my credits on all of my cards except the ones swiped over there.

It will be one big pain calling up amex and have them adjust all of those cards....we are not talking 5 or 6!!!
Update!
Called up Amex and was told that the cards were not put through on Nov 26. I told her that it was and that I received the email conf.
She said that she will need to contact the merchant and will contact me back....
I called back 2 min later spoke to another csr, she went through all of the cards that did not receive the credits and manually posted it! Plus gave me 3K Staarwood pts!
Now the other csr called me back, I did not answer,  she left a msg that she needs additional info!

Should I ignore her calls or tell her I worked it out?

Offline compddd

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #873 on: December 07, 2011, 12:53:26 PM »
Just called to try and get my last 3 credits manually posted since I received the confirmation emails, but she fed me the BS line about it taking up to 2 billing cycles.

Offline joeb1

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #874 on: December 07, 2011, 12:57:31 PM »
call again

Offline good sam

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #875 on: December 07, 2011, 01:20:30 PM »
Anyone still not get credit? I sm'd. Got it right away.
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Offline Aben

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #876 on: December 07, 2011, 02:12:10 PM »
Had issues with my macys card bec. the charges that were made at DB electronics only posted as a transaction on the 27.
The rep had no idea what this promo was finally spoke to a supervisor and he put it through!

All done!

Offline elizmm

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #877 on: December 07, 2011, 05:57:34 PM »
I called amex and they did all the cards manually, for the Citicard they told me to call citi, citi gave me a "goodwill credit" - they said they cant do anything related to the amex Small Bizz Sat promo.
It is all from Hashem and he will continue to give!

Offline AsherO

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #878 on: December 07, 2011, 06:04:19 PM »
Had issues with my macys card bec. the charges that were made at DB electronics only posted as a transaction on the 27.
The rep had no idea what this promo was finally spoke to a supervisor and he put it through!

All done!
I called amex and they did all the cards manually, for the Citicard they told me to call citi, citi gave me a "goodwill credit" - they said they cant do anything related to the amex Small Bizz Sat promo.

Seems with the "Macy's" (or whatever bank issues that card) and Citi Amex isn't going to end up footing the bill for the ones that process manually (as a goodwill credit).
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Offline Yellow

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #879 on: December 07, 2011, 06:18:38 PM »
I called up Amex to find out why i still did not recieve the credits, and they said it was because the Small business processed the CC on sunday NOT saturday. They ended up manually posting the credits but it took time (they were investigating...) so it was pretty annoying >:( especially because this was for 3 different cards