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If your charge posted after Saturday and was swiped on Saturday call 800-297-7500 (tell them you used your cards on Saturday, and also mention all your cards you used).
« Last edited by DoGo on December 12, 2013, 09:04:09 AM »

Author Topic: AmEx Small Business Saturday  (Read 581109 times)

Offline AsherO

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #880 on: December 07, 2011, 06:26:27 PM »
I called up Amex to find out why i still did not recieve the credits, and they said it was because the Small business processed the CC on sunday NOT saturday. They ended up manually posting the credits but it took time (they were investigating...) so it was pretty annoying >:( especially because this was for 3 different cards

Glad you got 'em, the hassle ain't fun though.
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Offline compddd

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #881 on: December 07, 2011, 07:01:54 PM »
I went to AskAmex on Twitter and they said they manually gave me my remaining 3 credits, but that they won't show up till next statement?

Offline chaimmayer

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #882 on: December 07, 2011, 10:53:35 PM »
I just got my statement today.  My wife -who is the au- got her credit but mine didn't post.  I called and spent 10 minutes >:( on the phone and he told me to just be patient until the next billing cycle.  My purchase was from z.berman.  Did anyone who bought from there get their credit?

Offline Yellow

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #883 on: December 08, 2011, 12:16:29 AM »
I just got my statement today.  My wife -who is the au- got her credit but mine didn't post.  I called and spent 10 minutes >:( on the phone and he told me to just be patient until the next billing cycle.  My purchase was from z.berman.  Did anyone who bought from there get their credit?
I would call back and get them to manually put through the credit...
« Last Edit: December 08, 2011, 12:20:21 AM by Yellow »

Offline NJG

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #884 on: December 08, 2011, 01:24:22 AM »
I used 10 cards in all on 11/26. I got instant email confirmation for 3 and nothing for the other 7. The 3 confirmed credits posted right away. The other 7 did not. Sent SM requestig the other credits and got the following response.

Greetings of the day!
I have credited all your Card accounts for $25.00 each for the promotion.
The credits will post within 24-48 hours and will appear on an upcoming statement.
It was my pleasure to assist you.
Happy Holidays!
Sincerely,
Rajesh Sharma
Email Servicing Team
American Express Interactive Services

Offline regalhome

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #885 on: December 08, 2011, 08:41:26 AM »
I just got my statement today.  My wife -who is the au- got her credit but mine didn't post.  I called and spent 10 minutes >:( on the phone and he told me to just be patient until the next billing cycle.  My purchase was from z.berman.  Did anyone who bought from there get their credit?
I swiped in Z. Berman store, credits came right away. Did you do it online or in store?

Offline zlt123

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #886 on: December 08, 2011, 08:10:58 PM »
I just spoke to amex seems that i have a major problem i swiped for $24.66 in 1 store so i went to another store and swiped for another $6 but they told that i  cant get the credit because i didn't swipe in 1 single transaction $25. BUGGER do any1 have any advice for me? Please i am really disappointed :-[   

Offline Chaikel

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #887 on: December 08, 2011, 08:12:24 PM »
I just spoke to amex seems that i have a major problem i swiped for $24.66 in 1 store so i went to another store and swiped for another $6 but they told that i  cant get the credit because i didn't swipe in 1 single transaction $25. BUGGER do any1 have any advice for me? Please i am really disappointed :-[   
Yes. Next time read the instructions
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Offline zlt123

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #888 on: December 08, 2011, 08:16:15 PM »
Yes. Next time read the instructions
Thanks for rubbing it in

Offline miles horder

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #889 on: December 08, 2011, 09:17:25 PM »
how about return it

Offline joeb1

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #890 on: December 08, 2011, 09:25:16 PM »
I just spoke to amex seems that i have a major problem i swiped for $24.66 in 1 store so i went to another store and swiped for another $6 but they told that i  cant get the credit because i didn't swipe in 1 single transaction $25. BUGGER do any1 have any advice for me? Please i am really disappointed :-[   

im pretty sure if u sm them/call and tell them how close u were (24.66) they will give it to u...

Offline chaimmayer

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #891 on: December 08, 2011, 10:10:44 PM »
I swiped in Z. Berman store, credits came right away. Did you do it online or in store?
I did it online and got a confirmation from amex immediately.
  (I didn't realize that online with them was an option until I went onto the forums that motzai shaboos and saw people suggesting it - thanks!) 

Offline good sam

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #892 on: December 08, 2011, 10:15:06 PM »
I just got my statement today.  My wife -who is the au- got her credit but mine didn't post.  I called and spent 10 minutes >:( on the phone and he told me to just be patient until the next billing cycle.  My purchase was from z.berman.  Did anyone who bought from there get their credit?
I bought from z berman with spg.  The transaction posted on the 27th.  It was taking a while so I sm'd and got it right away.
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Offline txtmax4

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #893 on: December 08, 2011, 10:56:06 PM »
@ Everyone who got more than one credit in the same account (AU's):
Did you get it in a lump sum or separate $25.00 credits?
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Offline Aben

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #894 on: December 08, 2011, 11:00:05 PM »
@ Everyone who got more than one credit in the same account (AU's):
Did you get it in a lump sum or separate $25.00 credits?
Seperate credits. Unless it was done manually then 1 big credit.

Offline txtmax4

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #895 on: December 08, 2011, 11:18:20 PM »
Seperate credits. Unless it was done manually then 1 big credit.
You had some credits that posted automatically as well as some that were posted manually?
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Offline joeb1

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #896 on: December 08, 2011, 11:36:18 PM »
You had some credits that posted automatically as well as some that were posted manually?

yup...they told me their systems crashed and theyll be honoring them all once things settle

Offline Aben

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #897 on: December 09, 2011, 08:47:52 AM »
You had some credits that posted automatically as well as some that were posted manually?
Yes, alll of the charges that posted as a Nov 26 transaction went automatically. The ones that posted as a Nov 27 transaction was credited manually.

Offline chaimmayer

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #898 on: December 09, 2011, 01:43:54 PM »
my purchases both posted to the 27th even though I got conformation emails right away.

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #899 on: December 10, 2011, 09:45:26 PM »
I just checked all of my 11 accounts and realized that I hadn't received credits on any of them. So I called American Express and read them the riot act. First they told me that there were so many people that participated in the promotion, that they were still catching up on the credits. Then I asked to speak to a supervisor, who told me that although the cards were swiped by the merchant on 11/26, the merchant didn't actually process (i.e., submit their batch of charges) until 11/27.  So, the supervisore explained to me that it was the merchant's fault that I was not credited, and as a gesture of good faith, she would credit me manually.

This "explanation" did not sit well with me, so I read her the riot act (in the hope of getting some SPG points out of her). I told her (1) that I had received an email from Amex instantly on 11/26 after swiping the cards, which confirmed that I had completed the "necessary transactions" for the promotion, (2) that the promotion was between Amex and the cardholder, so the merchant's actions really have no bearing on my satisfaction of the terms and Amex's obligation to honor its obligation and (3) that Amex made me look like a fool since everyone who I told about the promotion was complaining to me that they never received credit. But she stuck to her guns and said that it was the merchant's fault, and I should just tell everyone I know to contact Amex and request a manual credit.

Needless to say, I'm not impressed with the way Amex handled this, and I'm sure there are tens of thousands of cardholders out there who are not receiving credit because their merchants' credit card charges were sent out in batches the next day. Of course, the supervisor that I spoke to told me that this is first time she encountered any cardholder who was not credited automatically, although she conceded that it's very common for charges to be processed in batches a day after being swiped.