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If your charge posted after Saturday and was swiped on Saturday call 800-297-7500 (tell them you used your cards on Saturday, and also mention all your cards you used).
« Last edited by DoGo on December 12, 2013, 09:04:09 AM »

Author Topic: AmEx Small Business Saturday  (Read 581108 times)

Offline AJK

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #900 on: December 10, 2011, 09:55:38 PM »
I just checked all of my 11 accounts and realized that I hadn't received credits on any of them. So I called American Express and read them the riot act. First they told me that there were so many people that participated in the promotion, that they were still catching up on the credits. Then I asked to speak to a supervisor, who told me that although the cards were swiped by the merchant on 11/26, the merchant didn't actually process (i.e., submit their batch of charges) until 11/27.  So, the supervisore explained to me that it was the merchant's fault that I was not credited, and as a gesture of good faith, she would credit me manually.

This "explanation" did not sit well with me, so I read her the riot act (in the hope of getting some SPG points out of her). I told her (1) that I had received an email from Amex instantly on 11/26 after swiping the cards, which confirmed that I had completed the "necessary transactions" for the promotion, (2) that the promotion was between Amex and the cardholder, so the merchant's actions really have no bearing on my satisfaction of the terms and Amex's obligation to honor its obligation and (3) that Amex made me look like a fool since everyone who I told about the promotion was complaining to me that they never received credit. But she stuck to her guns and said that it was the merchant's fault, and I should just tell everyone I know to contact Amex and request a manual credit.

Needless to say, I'm not impressed with the way Amex handled this, and I'm sure there are tens of thousands of cardholders out there who are not receiving credit because their merchants' credit card charges were sent out in batches the next day. Of course, the supervisor that I spoke to told me that this is first time she encountered any cardholder who was not credited automatically, although she conceded that it's very common for charges to be processed in batches a day after being swiped.

Let me get this straight.

You're upset that you had to follow up to get $275 in free money from AmEx--which you actually ended up getting?

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Offline milechazzer

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #901 on: December 10, 2011, 10:03:16 PM »
Actually, it remains to be seen whether I'll be credited for all 11 cards, since they're giving me the runaround on crediting for some additional cardholders, and it's also a bit of a hassle to get some of my family members to give me access to their accounts to resolve their credits.

Either way, Amex is out of line for not proactively crediting people whose charges were pending but not processed on 11/26, and the supervisor that I spoke to was not the least bit apologetic.

Offline efraim

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #902 on: December 12, 2011, 04:44:40 PM »
If for some reason you wore unable to use your registered cards for the SBS $25 credits like if you had a FR etc.
just call or send a sm and you will get a credit $25 statement credit

Offline AsherO

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #903 on: December 12, 2011, 04:49:01 PM »
If for some reason you wore unable to use your registered cards for the SBS $25 credits like if you had a FR etc.

Did you have an FR?
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Offline efraim

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #904 on: December 12, 2011, 04:51:18 PM »
you can still get credited even for multiply AU's on the same account. just explain them that because of your FR you was unable to get the credit's.

Offline txtmax4

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #905 on: December 14, 2011, 06:12:17 PM »
Citi AMEX no chance...
Thankfully I only did one charge with them.
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Offline milechazzer

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #906 on: December 14, 2011, 06:34:58 PM »
I spent a couple of minutes on the phone with a Citi Amex supervisor and convinced him to give me the credit. 

I knew I was taking a risk with the Amex Citi cards, but were Small Business Saturday terms really that clear about excluding Citi Amex?

Offline myb821

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #907 on: December 14, 2011, 06:39:17 PM »
i used a citi amex and it worked

Offline AJK

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #908 on: December 14, 2011, 08:16:08 PM »
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Offline txtmax4

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #909 on: December 14, 2011, 09:21:35 PM »
I spent a couple of minutes on the phone with a Citi Amex supervisor and convinced him to give me the credit. 

I knew I was taking a risk with the Amex Citi cards, but were Small Business Saturday terms really that clear about excluding Citi Amex?

Convinced him based on what?
i used a citi amex and it worked
+1
Automatically or manually?
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Offline myb821

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #910 on: December 14, 2011, 09:22:07 PM »
auto

Offline Dan

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #911 on: December 14, 2011, 09:29:05 PM »
Automatically for me too.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Devorah

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #912 on: December 15, 2011, 08:58:48 AM »

Offline elikay

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #913 on: December 15, 2011, 09:35:57 AM »
+1

Offline compddd

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #914 on: December 15, 2011, 09:40:40 AM »
Seems everything worked automatically if the merchant wasn't a slacker and processed the stuff on 11/26

Offline AsherO

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #915 on: December 15, 2011, 10:32:43 AM »
Seems everything worked automatically if the merchant wasn't a slacker and processed the stuff on 11/26

You sound surprised...
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Offline milechazzer

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #916 on: December 15, 2011, 12:10:24 PM »
Convinced him based on what?Automatically or manually?

I convinced him that it wouldn't be fair not to credit me, since the terms didn't clearly exclude Amex Citi cards, and I had received confirmation emails from Amex after registering, and after swiping.

Offline Columbiadorm

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #917 on: December 15, 2011, 02:10:15 PM »
My 4th and final credit seems to have posted as a Sunday charge. I called Amex and played stupid. Told them I used it Sat night and even received an email from Amex congratulating me. I also offered to send them the receipt. CSR told me she put it into the system and that I should get it by weeks end.



Finally got the manual credit.

Offline Armadillo

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #918 on: December 15, 2011, 08:32:48 PM »
As mentioned earlier, I got 6 $25 giftcards from B&H online. The authorization was on the 26th but the charges didn't follow until the 27th and 28th. In the end, one helpful Amex rep processed all the credits manually except my zync card which apparently is a different system. Zync took a couple calls to finally proces it after first offering me 1000 membership rewards instead - not impressed. The main point is, tell the rep to look when the authorization posted, not the charge.

Offline lyla

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Re: AMEX SMALL BUSINESS SATURDAY IS BACK!!!!! NOV 26
« Reply #919 on: December 16, 2011, 04:15:20 PM »