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From Aeroplan email:
I’m pleased to share some changes designed to make Aeroplan more flexible and member friendly. We’re excited to introduce a new, more rewarding loyalty program next year, and in the meantime, we’re committed to listening to you and implementing improvements like the ones below. With this in mind, the following changes take effect immediately:
Complimentary, full refunds within 24 hours of booking
Travel plans can change, so Aeroplan members will now be able to cancel and refund Flight Rewards for free within 24 hours of booking.
Option to refund your Flight Reward up to 2 hours before departure
Aeroplan members can now cancel and refund their Flight Reward booking for a fee up until 2 hours prior to departure. Rather than keeping cancelled tickets open for future travel, Aeroplan Miles, taxes and fees will be refunded, and members may book new tickets anytime in the future, delivering greater flexibility than before.
Reduction of the aeroplan.com Refund Fee
Aeroplan will lower the Refund Fee to $125 for refunds completed via aeroplan.com, and eligible members will continue to enjoy a lower fee amount, where applicable.
