Mi keamcha yisroel! Amazing work
@Dan!
I hope no one is thinking that the kosher eaters could have just "waited a few hours" or "found some kosher chips". There could easily be people on the flight who are diabetic, pregnant or just small children who can't just wait it out for 10 hours.
I remember one time when my wife was pregnant and a flight change resulted in us not getting Kosher food. It was very difficult for us until some kindly chasid gave us his KSML instead of eating it himself.
It is unbelievable that United would completely ignore its customers special needs and not care for them and it is even more unbelievable that when someone volunteers to do their job for them, they refused to help!
(BTW in this case the KSML passengers were the ones that got messed over but the same idea applies to people who are Vegan, Muslim, people with heart conditions who can't eat certain foods, etc').