Rented twice with budget, two terrible experiences.
1. Arrived at 2.30 am as per RSVP and no car available, even though prepaid. Refused initially to give us any other car besides our RSVP even though there were none (SUV). They told us to wait in cold in middle of night with 3 kids, after half hour the agent agreed to give us another class car.
This was a 7 months ago, received $50 voucher and $25 return to CC
2. A couple weeks ago, returned car at 6am... No body to check in, only agent by the desk... Just looked at CC statement and online... The car wasn't 'checked in' for three days and I got a charge of >$400.
CS is not open now, anyone have experience with this?
I did mention this today on review and email to CS.