wrong category

[arye her]

i used my CSR card at a restaurant for $560 but only got 560 points because it's categorized as grocery which is clearly not the case,
is there an option to contact chase and get the bonus or it's a lost case?

[Dan]

SM them.

[confu]

SM them.

what about amex?
had over 1k that posted as dairy products store

[Joel]

what about amex?
had over 1k that posted as dairy products store

call them and you be credited the difference

[confu]

call them and you be credited the difference

you speak from experience?
I''ve sm'ed chase before, and got a "we rely on information provided by the merchant" response

[Joel]

you speak from experience?
I''ve sm'ed chase before, and got a "we rely on information provided by the merchant" response

Yes! amex I had spoken plenty of times every time i got a call back approx 10 days later and everything was credited correctly

[confu]

Do you know if it is normal for amex to code differently than chase?

[tzifanya54]

Do you know if it is normal for amex to code differently than chase?

Happens all the time.