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I have a 7 night bonvoy certificate which expires this week. Since it has been extended a year ago they are unwilling to extended again, only to give me 5000 points for it. Any suggestions?
« Last edited by yaakovb on January 28, 2020, 02:09:36 PM »

Author Topic: #Bonvoyed - Master thread - Post all Bonvoyed related content - Only Negative  (Read 63255 times)

Offline UKinNYS

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"Marriott CEO Says Starwood Was Better For Guests Than Marriott Bonvoy" - You dont say  ::)
https://www.godsavethepoints.com/marriott-ceo-remarks-starwood-hotel-owners/

Offline jomaster28

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Re: #Bonvoyed - Master thread - Post all Bonvoyed related content - Only Negative
« Reply #201 on: September 14, 2021, 07:57:53 AM »
I made a reservation using an annual free night certificate. I then noticed they deducted points from my account instead of applying the certificate. A week before check in I called up to have them change it and give the points back and they said yes they will. Iíll check in I asked to use the free certificate and not the points and theyíre going to check out. The day after I stayed at the hotel I called both of the hotel and Marriott and ask them to change it. Itís been a month still nothing and I just called up customer service and they told me thereís nothing that they can do about it and they arenít going to give me points back. Any ideas?

Offline Danlover111

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Re: #Bonvoyed - Master thread - Post all Bonvoyed related content - Only Negative
« Reply #202 on: September 14, 2021, 02:04:12 PM »
I made a reservation using an annual free night certificate. I then noticed they deducted points from my account instead of applying the certificate. A week before check in I called up to have them change it and give the points back and they said yes they will. Iíll check in I asked to use the free certificate and not the points and theyíre going to check out. The day after I stayed at the hotel I called both of the hotel and Marriott and ask them to change it. Itís been a month still nothing and I just called up customer service and they told me thereís nothing that they can do about it and they arenít going to give me points back. Any ideas?
They used 2 of my 50k nights instead of 35k nights,
Called a couple of times, nobody home there.

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Re: #Bonvoyed - Master thread - Post all Bonvoyed related content - Only Negative
« Reply #203 on: September 14, 2021, 02:15:41 PM »
Try DMing on Twitter. I've had better results there. Slow, but eventually, you'll get it taken care of.

Offline yungermanchik

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Re: #Bonvoyed - Master thread - Post all Bonvoyed related content - Only Negative
« Reply #204 on: September 14, 2021, 03:14:30 PM »
I made a reservation using an annual free night certificate. I then noticed they deducted points from my account instead of applying the certificate. A week before check in I called up to have them change it and give the points back and they said yes they will. Iíll check in I asked to use the free certificate and not the points and theyíre going to check out. The day after I stayed at the hotel I called both of the hotel and Marriott and ask them to change it. Itís been a month still nothing and I just called up customer service and they told me thereís nothing that they can do about it and they arenít going to give me points back. Any ideas?
email customer.care@marriott-service.com
I had a similar problem: I emailed them in the morning and they fixed it late that night.
Small people talk about other people.
Average people talk about things
BIG PEOPLE TALK ABOUT IDEAS.

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Re: #Bonvoyed - Master thread - Post all Bonvoyed related content - Only Negative
« Reply #207 on: February 09, 2022, 04:20:57 PM »
I booked a stay for Jan. 2023 without having enough points to cover the booking with the option to earn it within the next 60 days and then deduct it to my booking

when logging in it says "The points rate for your reservation may increase or decrease until you have deducted the points from your account to cover the reservation"
does this mean i might lose the booking once Marriot goes dynamic?

Offline mochjas

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Re: #Bonvoyed - Master thread - Post all Bonvoyed related content - Only Negative
« Reply #208 on: February 09, 2022, 04:38:23 PM »
I booked a stay for Jan. 2023 without having enough points to cover the booking with the option to earn it within the next 60 days and then deduct it to my booking

when logging in it says "The points rate for your reservation may increase or decrease until you have deducted the points from your account to cover the reservation"
does this mean i might lose the booking once Marriot goes dynamic?
no but the amount of points neded can go up

Offline Yehuda25

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Re: #Bonvoyed - Master thread - Post all Bonvoyed related content - Only Negative
« Reply #209 on: February 09, 2022, 07:56:00 PM »
no but the amount of points neded can go up
+1
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Offline Dan

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Offline Dan

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Re: #Bonvoyed - Master thread - Post all Bonvoyed related content - Only Negative
« Reply #212 on: February 28, 2022, 01:46:07 AM »
What does that have to do with Bonvoyed?
Isn't Bonvoyed just a verb at this point?
30% overnight deval seems like it should qualify.
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Offline tavster

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Re: #Bonvoyed - Master thread - Post all Bonvoyed related content - Only Negative
« Reply #213 on: February 28, 2022, 02:33:17 AM »
Isn't Bonvoyed just a verb at this point?
30% overnight deval seems like it should qualify.
Ah  ;D

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Bonvoy!!!

ETA: best points value ever. Only 35k.

« Last Edit: March 11, 2022, 09:49:42 AM by yelped »

Offline Dan

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Bonvoy!!!

ETA: best points value ever. Only 35k.


LOL.
Hotel/dates?
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Offline yelped

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LOL.
Hotel/dates?
W hotel Hoboken March 13th to 14th.

I noticed because I was tracking the rooms available for the night before and I noticed that all of a sudden there is not a single room available, so I checked the next day and this is what I saw. :)

Offline Dan

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W hotel Hoboken March 13th to 14th.

I noticed because I was tracking the rooms available for the night before and I noticed that all of a sudden there is not a single room available, so I checked the next day and this is what I saw. :)
Can't seem to replicate, can you reproduce it?
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Offline yelped

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Can't seem to replicate, can you reproduce it?
Still happening. Shows this on the search page, and then the crazy rate for all the rooms once you click on it. This is on the app.


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God Save The Points: LOL: Marriott Says "Free Nights" On Points Are No Longer "Free".
https://www.godsavethepoints.com/marriott-bonvoy-free-nights-no-longer-free/
Feelings don't care about your facts