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I have a 7 night bonvoy certificate which expires this week. Since it has been extended a year ago they are unwilling to extended again, only to give me 5000 points for it. Any suggestions?
« Last edited by yaakovb on January 28, 2020, 02:09:36 PM »

Author Topic: #Bonvoyed - Master thread - Post all Bonvoyed related content - Only Negative  (Read 64064 times)

Offline elikatz

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Filed a missing night claim, was denied and now a night is missing! Figure that out.
Details?

Offline KSMH

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They claim the Free Night was never deducted from account. They are just wrong, I wish it wasn't. I'll just resubmit.....
Always praying for delayed baggage.

Online yelped

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Usually a missing night means something else...

Offline KSMH

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Usually a missing night means something else...
I submitted my original claim based the fact that an EQN never posted. They responded by deducting a night [instead of adding].
Always praying for delayed baggage.

Offline mmgfarb

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They claim the Free Night was never deducted from account. They are just wrong, I wish it wasn't. I'll just resubmit.....
I submitted my original claim based the fact that an EQN never posted. They responded by deducting a night [instead of adding].
These two statements don't seem to be talking about the same thing...
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline KSMH

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Filed a missing night claim, was denied and now a night is missing! Figure that out.
My total night count was lets say, 50, now I am at 49
Details?
They claim the Free Night was never deducted from account. They are just wrong, I wish it wasn't. I'll just resubmit.....
I used a free night for that missing EQN, they responded saying, because we think your free night was not deducted we will not credit your account with a EQN.
I submitted my original claim based the fact that an EQN never posted. They responded by deducting a night [instead of adding].

Clarified?
Always praying for delayed baggage.

Offline as2

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Memories last forever, make them while you can.

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I have a Partial Package - 7 nights category 1-4 expiring tomorrow, 12/19. They refuse to extend as it's been extended already or convert to points. I can't even redeem it since the 7 nights has to end before the expiration date.

Is that the bonvoy MO or HUCA can help?

Offline Dan

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I have a Partial Package - 7 nights category 1-4 expiring tomorrow, 12/19. They refuse to extend as it's been extended already or convert to points. I can't even redeem it since the 7 nights has to end before the expiration date.

Is that the bonvoy MO or HUCA can help?
DM @mbonvoyassist
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Freecountry

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I just tried using my 35k point free night at for a room costing 34,000 points and I couldn't use it. I called marriott and they said it's considered a "premium room" therefore it cannot be used. I checked the T&C and did not see any such thing. I told the rep and she said it doesn't say it online but their internal system doesn't allow it. To me that seems like false advertising, claiming I can use it for a room of up to 35,000 points when I can't.

Offline shapsam

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I just tried using my 35k point free night at for a room costing 34,000 points and I couldn't use it. I called marriott and they said it's considered a "premium room" therefore it cannot be used. I checked the T&C and did not see any such thing. I told the rep and she said it doesn't say it online but their internal system doesn't allow it. To me that seems like false advertising, claiming I can use it for a room of up to 35,000 points when I can't.
HUCA

Offline Freecountry

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Offline mochjas

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I just tried using my 35k point free night at for a room costing 34,000 points and I couldn't use it. I called marriott and they said it's considered a "premium room" therefore it cannot be used. I checked the T&C and did not see any such thing. I told the rep and she said it doesn't say it online but their internal system doesn't allow it. To me that seems like false advertising, claiming I can use it for a room of up to 35,000 points when I can't.
Free night awards are usually only good on base rooms so I can see their point here. But Try HUCA you never know

Offline Freecountry

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Free night awards are usually only good on base rooms so I can see their point here. But Try HUCA you never know
where does it say that?

Offline KSMH

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Do they say the system wont allow it or they won't  to do it?
Always praying for delayed baggage.

Offline Freecountry

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Do they say the system wont allow it or they won't  to do it?
system doesn't allow it

Offline shaulyaakov

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From chase card benefits -
Quote
Free Night Award every anniversary

As a Marriott Bonvoy Boundless Cardmember, you'll enjoy a Free Night Award every year after your account anniversary, valid for a one night hotel stay at a property with a redemption level up to 35,000 points.*Same page link to Offer Details
Free Night Awards start at 7,500 points.*
Doesn't say anything about standard room vs. suite. There's a good case to make if you can find a supervisor willing to do it.

Offline mochjas

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where does it say that?
im just telling you how these things work. I have no idea where it says it. I never studied the T and Cs

Offline Freecountry

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From chase card benefits -Doesn't say anything about standard room vs. suite. There's a good case to make if you can find a supervisor willing to do it.
I spoke to a supervisor and she did nothing

Offline refill

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I received an email on 10/02 from AMEX that I would receive my anniversary free night award within 8-12 weeks.

Still nothing, so I chatted with AMEX today, and they said they're having delay issues with Marriott. They just told me to chat again in 7 days. Great.  ::)