She said insurance pays less and they charge a processing fee, so I'm responsible for the difference. When I said it's supposed to be the full amount- she said I don't know how insurance works. I told her I'll find out and ask Davis if that's true. She said it's Mesirah, and they'll make an investigation. Is this true? I feel like if they're playing games..
I mean you can definitely call your insurance and ask how it's supposed to work to clarify things without naming a store... maybe record the call to play it back to her.
Definitely a pet peeve of mine when someone uses religion to protect them doing something unethical/wrong, gray area.
But their prices might still be better even without giving you the full amount.
I'm not super involved or understand the whole process, but on the surface this is what it looks like.