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Some basic information you should know when switching to Altice Mobile

Service: Sprint (Altice) 2G+LTE, AT&T 2G (shows LTE, but speed is 1mb/s) NO 3G

Included for $30/$40

Unlimited Talk/Text to and from  Austria • Belgium • Bulgaria • Canada • Croatia • Cyprus • Czech Republic • Denmark • Dominican Republic • Estonia • Finland • France • Germany • Greece • Guadeloupe • Hungary • Iceland • Ireland • Israel • Italy • Latvia • Liechtenstein • Lithuania • Luxembourg • Malta • Martinique • Mexico • Netherlands • Norway • Poland • Portugal • Romania • Slovakia • Slovenia • Spain • Sweden • Switzerland • United Kingdom, including to mobile phones

Data:

Unlimited Data in the USA (50GB at LTE speed, followed by 2G speed)

Other countries (listed above) 1GB at LTE speed then 2G

Optional to purchase:
15-day, 1GB data pack is $15
30-day, 3GB data pack is $30


Cons:
No 3G network, that means where there is no AT&T or Sprint LTE towers you wont have service (rare).
No phone customer service, chat only and people complain that it's very slow.
No name caller ID, when you call someone he can't see your name.
People complain about having a hard time porting their number (some had it very smooth).
International destinations other than the free countries are pretty expensive.
Some significant countries are not supported like China and UAE

Pros:
$30 (about $33 after tax) unlimited for life!
Unlimited roaming while abroad
Unlimited international calling/texting to 35+ countries including mobile

Rates from the US To countries outside of above countries, Talk & Text are at per minute, per message (SMS/MMS)

Zone 1: Albania, American, Samoa, Andorra, Argentina, Armenia, Australia, Bahamas, Bermuda, Bosnia & Herzegovina, Brazil, Cambodia, Chile, Colombia, Costa Rica, French, Guyana, Georgia, Gibraltar, Hong Kong, India, Indonesia, Japan, Kazakhstan, Macau, Malaysia, Marshall Islands, Monaco, Nepal, New Zealand, Palau, Peru, Russia, Saint Pierre & Miquelon, San Marino, Serbia, Singapore, South Korea, Taiwan, Thailand, Turkey, Ukraine, U.S. Virgin Islands, Uzbekistan, Vietnam

Talk: $0.50
Text Sent/Received: $0.10
MMS Sent/Received: $0.20

Zone 2: Algeria, Anguilla, Antigua & Barbuda, Aruba, Azerbaijan, Bahrain, Barbados, Belarus, Benin, Bolivia, British Virgin Islands, Burkina Faso, Cape Verde, Cayman Islands, Chad, Cuba, Democratic Rep of Congo, Dominica, Ecuador, Equatorial Guinea, Faroe Islands, French Depts & Territories in the Indian Ocean, French Polynesia, Gabon, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Jordan, Kenya, Macedonia, Mauritius, Micronesia, Moldova, Montenegro, Nicaragua, Oman, Palestine, Panama, Paraguay, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, St. Maarten, South Africa, South Sudan, Suriname, Togo, Turks & Caicos, Uruguay

Talk: $1.00
Text Sent/Received: $0.20
MMS Sent/Received: $0.40


Rates from countries outside of above countries when traveling abroad, Talk & Text are at per minute, per message (SMS/MMS), data is charged at a per MB rate
If you are traveling to a country that is not included you will need to message one of our Altice Mobile Experts to enable Pay as You Go international roaming

Zone 1: Albania, American, Samoa, Andorra, Argentina, Armenia, Australia, Bahamas, Bermuda, Bosnia & Herzegovina, Brazil, Cambodia, Chile, Colombia, Costa Rica, French, Guyana, Georgia, Gibraltar, Hong Kong, India, Indonesia, Japan, Kazakhstan, Macau, Malaysia, Marshall Islands, Monaco, Nepal, New Zealand, Palau, Peru, Russia, Saint Pierre & Miquelon, San Marino, Serbia, Singapore, South Korea, Taiwan, Thailand, Turkey, Ukraine, U.S. Virgin Islands, Uzbekistan, Vietnam

Talk: $1.00
Text Sent/Received: $0.25
MMS Sent/Received: $0.50
Data per MB: $1.00

Zone 2: Algeria, Anguilla, Antigua & Barbuda, Aruba, Azerbaijan, Bahrain, Barbados, Belarus, Benin, Bolivia, British Virgin Islands, Burkina Faso, Cape Verde, Cayman Islands, Chad, Cuba, Democratic Rep of Congo, Dominica, Ecuador, Equatorial Guinea, Faroe Islands, French Depts & Territories in the Indian Ocean, French Polynesia, Gabon, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Jordan, Kenya, Macedonia, Mauritius, Micronesia, Moldova, Montenegro, Nicaragua, Oman, Palestine, Panama, Paraguay, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, St. Maarten, South Africa, South Sudan, Suriname, Togo, Turks & Caicos, Uruguay

Talk: $2.00
Text Sent/Received: $0.50
MMS Sent/Received: $1.00
Data per MB: $2.00


The following countries are not supported on Altice Mobile:
Afghanistan, Angola, Ascension Islands, Bangladesh, Belize, Bhutan, Bonaire, Sint Eustatius, Curacao & Saba, Botswana, Brunei, Burundi, Cameroon, Central African Republic, China, Comoros, Congo, Cook Islands, Diego Garcia, Djibouti, East Timor, Egypt, El Salvador, Eritrea, Ethiopia, Falkland Islands, Fiji, Gambia, Ghana, Greenland, Guam, Guinea, Guinea Bissau, Iran, Iraq, Ivory Coast, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Mauritania, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, New Caledonia, Niger, Nigeria, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Pakistan, Papua New Guinea, Philippines, Qatar, Rwanda, Saint Helena & Tristan Da Cunha, Sao Tome & Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, Sri Lanka, Sudan, Swaziland, Syria, Tajikistan, Tanzania, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Tuvalu, Uganda, United Arab Emirates, Vanuatu, Venezuela, Wallis & Futuna, Western Samoa, Yemen, Zambia, Zimbabwe



Author Topic: Altice mobile from optimum - unlimited everything $20  (Read 14162 times)

Online ExGingi

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Re: Altice mobile from optimum - unlimited everything $20
« Reply #40 on: September 24, 2019, 04:25:44 PM »
I assume they're hoping to supplement /prioritize with their wifi Hotspot network

That could be a disaster. I often turn off WiFi on my phone when I am out and about just to avoid their WiFi.
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Offline cozmohoot

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Re: Altice mobile from optimum - unlimited everything $20
« Reply #41 on: September 24, 2019, 04:48:38 PM »
suggested cheapest/shortest out-of-sprint parking for current sprint customers to get that ?
not sure exactly , but i would call retentions to see if they can offer it

Offline Davidthebest

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Re: Altice mobile from optimum - unlimited everything $20
« Reply #42 on: September 24, 2019, 05:19:26 PM »
If it says on there website
IMEI not recognized, does it mean its not compatable?

Offline gozalim

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Re: Altice mobile from optimum - unlimited everything $20
« Reply #43 on: September 24, 2019, 05:21:54 PM »
not sure exactly , but i would call retentions to see if they can offer it
they have an 'official' retentions line? or call the sales line?

Offline gozalim

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Re: Altice mobile from optimum - unlimited everything $20
« Reply #44 on: September 26, 2019, 01:08:09 PM »
to those interested:
the G7 Play from here
https://www.dansdeals.com/shopping-deals/amazon/today-save-motorola-smartphones-amazon/
should theoretically be compatible with altice, and now $47 less

Online ExGingi

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Re: Altice mobile from optimum - unlimited everything $20
« Reply #45 on: October 02, 2019, 10:04:02 PM »
to those interested:
the G7 Play from here
https://www.dansdeals.com/shopping-deals/amazon/today-save-motorola-smartphones-amazon/
should theoretically be compatible with altice, and now $47 less

https://forums.dansdeals.com/index.php?topic=103646.msg2089886#msg2089886

I would avoid the Moto G series phones.
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Offline mendy from lakewood

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Re: Altice mobile from optimum - unlimited everything $20
« Reply #46 on: October 07, 2019, 08:55:40 PM »
Any reviews yet on their service?
"Respect is earned, Honesty is appreciated, Trust is gained, Loyalty is returned"

Online TimT

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Re: Altice mobile from optimum - unlimited everything $20
« Reply #47 on: November 12, 2019, 08:56:59 AM »

Offline Pad18

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Re: Altice mobile from optimum - unlimited everything $20
« Reply #48 on: November 12, 2019, 03:38:11 PM »
Anybody ?

till they will not add more phones that will be compatible with there sim i dont think a lot of peoples will switch to them.

mine phone for example is not compatible (Pixel 3) and i tried a lot of different one's as well .. (S7/Nexus5/and a few more)

Offline mendy from lakewood

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Re: Altice mobile from optimum - unlimited everything $20
« Reply #49 on: November 13, 2019, 07:37:14 AM »
I signed up and tried porting my number from Verizon but had no luck- also not helpful that you can’t talk to a customer service only text/chat available which isn’t really helpful - actually service also isn’t great. Bottom line I went straight back to Verizon.
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Offline Pad18

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Re: Altice mobile from optimum - unlimited everything $20
« Reply #50 on: November 17, 2019, 06:13:26 PM »
I signed up and tried porting my number from Verizon but had no luck- also not helpful that you can’t talk to a customer service only text/chat available which isn’t really helpful - actually service also isn’t great. Bottom line I went straight back to Verizon.

כל ההתחלות קשות ..

remind me of Free mobile in France, in their first year .. and today they are 1 of the best service provider

Online ExGingi

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Re: Altice mobile from optimum - unlimited everything $20
« Reply #51 on: November 17, 2019, 06:36:25 PM »
כל ההתחלות קשות ..

remind me of Free mobile in France, in their first year .. and today they are 1 of the best service provider
Golan in Israel has terrible customer service.
I've been waiting over 5 years with bated breath for someone to say that!
-- Dan

Offline Pad18

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Re: Altice mobile from optimum - unlimited everything $20
« Reply #52 on: November 17, 2019, 06:40:56 PM »
Golan in Israel has terrible customer service.

that's true but it's Israel culture to have bad cs, what about there coverage ?

Offline Luvisrael

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Re: Altice mobile from optimum - unlimited everything $20
« Reply #53 on: November 17, 2019, 06:56:59 PM »
that's true but it's Israel culture to have bad cs, what about there coverage ?
i agree, I personally would forgo customer service as long as there’s good coverage. I can’t even remember the last time I had to call customer service for an issue with my cell phone.

Online grodnoking

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Re: Altice mobile from optimum - unlimited everything $20
« Reply #54 on: November 17, 2019, 07:38:43 PM »
i agree, I personally would forgo customer service as long as there’s good coverage. I can’t even remember the last time I had to call customer service for an issue with my cell phone.
I have verizon, and if not for the fact that Verizon is the only service that works in my area, I'd be long gone because of their awful customer service.
I'm not who you think I am.

Offline Luvisrael

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Re: Altice mobile from optimum - unlimited everything $20
« Reply #55 on: November 17, 2019, 08:05:40 PM »
I have verizon, and if not for the fact that Verizon is the only service that works in my area, I'd be long gone because of their awful customer service.
what do you use  customer service for?  You have service, phone makes calls send sms data works, pay ur bills. Ur good to go

Offline mendy from lakewood

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Re: Altice mobile from optimum - unlimited everything $20
« Reply #56 on: November 20, 2019, 08:35:33 PM »
Update: after spending hours chatting with them to try to cancel my service I finally disputed the charge so I can move on #lessonlearned
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Offline Luvisrael

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Re: Altice mobile from optimum - unlimited everything $20
« Reply #57 on: November 21, 2019, 09:16:16 AM »
I signed up and tried porting my number from Verizon but had no luck- also not helpful that you can’t talk to a customer service only text/chat available which isn’t really helpful - actually service also isn’t great. Bottom line I went straight back to Verizon.
how did u try porting? The first sign up page asks you to put in your number and it tells you if it’s portable or not. What exactly happened?

Offline mendy from lakewood

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Re: Altice mobile from optimum - unlimited everything $20
« Reply #58 on: November 21, 2019, 04:54:56 PM »
how did u try porting? The first sign up page asks you to put in your number and it tells you if it’s portable or not. What exactly happened?
I was compatible and signed up got sim card and then tried porting my number but wasn't porting so I contacted customer service who is only available through chat and they weren't helpful so they kept on opening up useless cases to try to get my issue resolved. after wasting too many hours of my time I decided just to cancel so I contacted them again through chat a few times and again wasted hours and still not cancelled but chase is taking care of it for me.

I should've checked up reviews and everyone has this experience especially since there is no customer service

https://www.facebook.com/pg/alticemobile/reviews/
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Offline Luvisrael

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Re: Altice mobile from optimum - unlimited everything $20
« Reply #59 on: November 22, 2019, 04:01:50 PM »
I was compatible and signed up got sim card and then tried porting my number but wasn't porting so I contacted customer service who is only available through chat and they weren't helpful so they kept on opening up useless cases to try to get my issue resolved. after wasting too many hours of my time I decided just to cancel so I contacted them again through chat a few times and again wasted hours and still not cancelled but chase is taking care of it for me.

I should've checked up reviews and everyone has this experience especially since there is no customer service

https://www.facebook.com/pg/alticemobile/reviews/
wow thanks for letting us know.