Topic Wiki

Some basic information you should know when switching to Altice Mobile

Service: Sprint (Altice) 2G+LTE, AT&T 2G (shows LTE, but speed is 1mb/s) NO 3G

Included for $30/$40

Unlimited Talk/Text to and from  Austria • Belgium • Bulgaria • Canada • Croatia • Cyprus • Czech Republic • Denmark • Dominican Republic • Estonia • Finland • France • Germany • Greece • Guadeloupe • Hungary • Iceland • Ireland • Israel • Italy • Latvia • Liechtenstein • Lithuania • Luxembourg • Malta • Martinique • Mexico • Netherlands • Norway • Poland • Portugal • Romania • Slovakia • Slovenia • Spain • Sweden • Switzerland • United Kingdom, including to mobile phones

Data:

Unlimited Data in the USA (50GB at LTE speed, followed by 2G speed)

Other countries (listed above) 1GB at LTE speed then 2G

Optional to purchase:
15-day, 1GB data pack is $15
30-day, 3GB data pack is $30


Cons:
No 3G network, that means where there is no AT&T or Sprint LTE towers you wont have service (rare).
No phone customer service, chat only and people complain that it's very slow.
No name caller ID, when you call someone he can't see your name.
People complain about having a hard time porting their number (some had it very smooth).
International destinations other than the free countries are pretty expensive.
Some significant countries are not supported like China and UAE

Pros:
$30 (about $33 after tax) unlimited for life!
Unlimited roaming while abroad
Unlimited international calling/texting to 35+ countries including mobile

Rates from the US To countries outside of above countries, Talk & Text are at per minute, per message (SMS/MMS)

Zone 1: Albania, American, Samoa, Andorra, Argentina, Armenia, Australia, Bahamas, Bermuda, Bosnia & Herzegovina, Brazil, Cambodia, Chile, Colombia, Costa Rica, French, Guyana, Georgia, Gibraltar, Hong Kong, India, Indonesia, Japan, Kazakhstan, Macau, Malaysia, Marshall Islands, Monaco, Nepal, New Zealand, Palau, Peru, Russia, Saint Pierre & Miquelon, San Marino, Serbia, Singapore, South Korea, Taiwan, Thailand, Turkey, Ukraine, U.S. Virgin Islands, Uzbekistan, Vietnam

Talk: $0.50
Text Sent/Received: $0.10
MMS Sent/Received: $0.20

Zone 2: Algeria, Anguilla, Antigua & Barbuda, Aruba, Azerbaijan, Bahrain, Barbados, Belarus, Benin, Bolivia, British Virgin Islands, Burkina Faso, Cape Verde, Cayman Islands, Chad, Cuba, Democratic Rep of Congo, Dominica, Ecuador, Equatorial Guinea, Faroe Islands, French Depts & Territories in the Indian Ocean, French Polynesia, Gabon, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Jordan, Kenya, Macedonia, Mauritius, Micronesia, Moldova, Montenegro, Nicaragua, Oman, Palestine, Panama, Paraguay, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, St. Maarten, South Africa, South Sudan, Suriname, Togo, Turks & Caicos, Uruguay

Talk: $1.00
Text Sent/Received: $0.20
MMS Sent/Received: $0.40


Rates from countries outside of above countries when traveling abroad, Talk & Text are at per minute, per message (SMS/MMS), data is charged at a per MB rate
If you are traveling to a country that is not included you will need to message one of our Altice Mobile Experts to enable Pay as You Go international roaming

Zone 1: Albania, American, Samoa, Andorra, Argentina, Armenia, Australia, Bahamas, Bermuda, Bosnia & Herzegovina, Brazil, Cambodia, Chile, Colombia, Costa Rica, French, Guyana, Georgia, Gibraltar, Hong Kong, India, Indonesia, Japan, Kazakhstan, Macau, Malaysia, Marshall Islands, Monaco, Nepal, New Zealand, Palau, Peru, Russia, Saint Pierre & Miquelon, San Marino, Serbia, Singapore, South Korea, Taiwan, Thailand, Turkey, Ukraine, U.S. Virgin Islands, Uzbekistan, Vietnam

Talk: $1.00
Text Sent/Received: $0.25
MMS Sent/Received: $0.50
Data per MB: $1.00

Zone 2: Algeria, Anguilla, Antigua & Barbuda, Aruba, Azerbaijan, Bahrain, Barbados, Belarus, Benin, Bolivia, British Virgin Islands, Burkina Faso, Cape Verde, Cayman Islands, Chad, Cuba, Democratic Rep of Congo, Dominica, Ecuador, Equatorial Guinea, Faroe Islands, French Depts & Territories in the Indian Ocean, French Polynesia, Gabon, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Jordan, Kenya, Macedonia, Mauritius, Micronesia, Moldova, Montenegro, Nicaragua, Oman, Palestine, Panama, Paraguay, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, St. Maarten, South Africa, South Sudan, Suriname, Togo, Turks & Caicos, Uruguay

Talk: $2.00
Text Sent/Received: $0.50
MMS Sent/Received: $1.00
Data per MB: $2.00


The following countries are not supported on Altice Mobile:
Afghanistan, Angola, Ascension Islands, Bangladesh, Belize, Bhutan, Bonaire, Sint Eustatius, Curacao & Saba, Botswana, Brunei, Burundi, Cameroon, Central African Republic, China, Comoros, Congo, Cook Islands, Diego Garcia, Djibouti, East Timor, Egypt, El Salvador, Eritrea, Ethiopia, Falkland Islands, Fiji, Gambia, Ghana, Greenland, Guam, Guinea, Guinea Bissau, Iran, Iraq, Ivory Coast, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Mauritania, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, New Caledonia, Niger, Nigeria, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Pakistan, Papua New Guinea, Philippines, Qatar, Rwanda, Saint Helena & Tristan Da Cunha, Sao Tome & Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, Sri Lanka, Sudan, Swaziland, Syria, Tajikistan, Tanzania, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Tuvalu, Uganda, United Arab Emirates, Vanuatu, Venezuela, Wallis & Futuna, Western Samoa, Yemen, Zambia, Zimbabwe



Author Topic: Altice mobile from optimum - unlimited everything $20  (Read 23719 times)

Offline yitz1000

  • Dansdeals Gold Elite
  • ***
  • Join Date: Aug 2015
  • Posts: 219
  • Total likes: 21
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Location: Brooklyn NY
Re: Altice mobile from optimum - unlimited everything $20
« Reply #60 on: December 09, 2019, 06:14:52 PM »
any more recent feedback since? I was really hoping to do this. I know the selection of phones is skimpy but it did get a little better.

Anyone with a positive review by any chance or am I expecting too much?

Offline mendy from lakewood

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: May 2014
  • Posts: 1213
  • Total likes: 50
  • DansDeals.com Hat Tips 26
  • Gender: Male
    • View Profile
  • Location: lakewood
  • Programs: United Premier 1K, Marriott Gold, IHG Gold, National EE, Hertz Presidential.
Re: Altice mobile from optimum - unlimited everything $20
« Reply #61 on: December 19, 2019, 09:22:12 AM »
I was compatible and signed up got sim card and then tried porting my number but wasn't porting so I contacted customer service who is only available through chat and they weren't helpful so they kept on opening up useless cases to try to get my issue resolved. after wasting too many hours of my time I decided just to cancel so I contacted them again through chat a few times and again wasted hours and still not cancelled but chase is taking care of it for me.

I should've checked up reviews and everyone has this experience especially since there is no customer service

https://www.facebook.com/pg/alticemobile/reviews/
in case anyone is still thinking of signing up

I already chatted with them 3 times over last month and half to cancel my plan and every time they tell me it will be cancelled... I’m still receiving bills... if anyone has advice how to get out of this mess and make them pay for this hassle let me know.
"Respect is earned, Honesty is appreciated, Trust is gained, Loyalty is returned"

Offline cgarf

  • Dansdeals Bronze Elite
  • *
  • Join Date: Jun 2014
  • Posts: 43
  • Total likes: 27
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Altice mobile from optimum - unlimited everything $20
« Reply #62 on: December 19, 2019, 10:52:07 AM »
in case anyone is still thinking of signing up

I already chatted with them 3 times over last month and half to cancel my plan and every time they tell me it will be cancelled... I’m still receiving bills... if anyone has advice how to get out of this mess and make them pay for this hassle let me know.
File a complaint to FCC?

Offline mendy from lakewood

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: May 2014
  • Posts: 1213
  • Total likes: 50
  • DansDeals.com Hat Tips 26
  • Gender: Male
    • View Profile
  • Location: lakewood
  • Programs: United Premier 1K, Marriott Gold, IHG Gold, National EE, Hertz Presidential.
Re: Altice mobile from optimum - unlimited everything $20
« Reply #63 on: December 20, 2019, 02:35:46 PM »
File a complaint to FCC?
just filed complaint now let’s see what happens
"Respect is earned, Honesty is appreciated, Trust is gained, Loyalty is returned"

Offline Mordyk

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2013
  • Posts: 4136
  • Total likes: 1027
  • DansDeals.com Hat Tips 3
  • Gender: Male
    • View Profile
  • Programs: Some of this and some of that.
Re: Altice mobile from optimum - unlimited everything $20
« Reply #64 on: December 22, 2019, 08:16:30 AM »
So verdict is that they are a waste of time? I need another new phone with a new number.  Was thinking of getting an altice plan but reviews here don't look good
#TYH

Offline mendy from lakewood

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: May 2014
  • Posts: 1213
  • Total likes: 50
  • DansDeals.com Hat Tips 26
  • Gender: Male
    • View Profile
  • Location: lakewood
  • Programs: United Premier 1K, Marriott Gold, IHG Gold, National EE, Hertz Presidential.
Re: Altice mobile from optimum - unlimited everything $20
« Reply #65 on: December 22, 2019, 10:00:13 AM »
So verdict is that they are a waste of time? I need another new phone with a new number.  Was thinking of getting an altice plan but reviews here don't look good
looks at the reviews on Facebook they are very recent and don’t seem to be getting better. Interesting though if you google “altice mobile reviews” you won’t see any bad reviews
"Respect is earned, Honesty is appreciated, Trust is gained, Loyalty is returned"

Offline yitz1000

  • Dansdeals Gold Elite
  • ***
  • Join Date: Aug 2015
  • Posts: 219
  • Total likes: 21
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Location: Brooklyn NY
Re: Altice mobile from optimum - unlimited everything $20
« Reply #66 on: January 13, 2020, 07:06:13 PM »
any more recent feedback since? I was really hoping to do this. I know the selection of phones is skimpy but it did get a little better.

Anyone with a positive review by any chance or am I expecting too much?
Following up on my question that I posted above.

I did switch a few weeks ago (2 phones), and my experience so far has been pretty good. I'm mostly in Brooklyn though so I cannot speak for Lakewood.

I brought my own phones. Ordered SIM cards from them with temp numbers and tried for a bit before doing anything else. Then I ported over my numbers which went surprisingly smooth.

Sure, it's not Verizon (which in Brooklyn works great for most) but I'm quite happy. I do experience a dropped call here and there and even had one night last week where there seemed to be an outage for calling for about 30 minutes. However, service generally works well, and I'm on wifi often.

Time will tell, hopefully it will improve. Overall, I'm happy I switched though. I'm saving a pretty penny and it's working out better than I thought it would.

Hope this is helpful.


Offline TimT

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Dec 2013
  • Posts: 22687
  • Total likes: 7190
  • DansDeals.com Hat Tips 12
    • View Profile
Re: Altice mobile from optimum - unlimited everything $20
« Reply #67 on: January 13, 2020, 07:17:26 PM »
Which phones did you go with ?

Offline yitz1000

  • Dansdeals Gold Elite
  • ***
  • Join Date: Aug 2015
  • Posts: 219
  • Total likes: 21
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Location: Brooklyn NY
Re: Altice mobile from optimum - unlimited everything $20
« Reply #68 on: January 13, 2020, 07:19:11 PM »
Which phones did you go with ?
Galaxy S9 and S10+, purchased from Amazon Warehouse Deals.

Offline Davidthebest

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Dec 2014
  • Posts: 10339
  • Total likes: 632
  • DansDeals.com Hat Tips 2110
    • View Profile
Re: Altice mobile from optimum - unlimited everything $20
« Reply #69 on: January 13, 2020, 07:28:06 PM »
Galaxy S9 and S10+, purchased from Amazon Warehouse Deals.
You could then port out your number on the same sim card that you had your temporary number?

Offline yitz1000

  • Dansdeals Gold Elite
  • ***
  • Join Date: Aug 2015
  • Posts: 219
  • Total likes: 21
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Location: Brooklyn NY
Re: Altice mobile from optimum - unlimited everything $20
« Reply #70 on: January 13, 2020, 07:32:03 PM »
You could then port out your number on the same sim card that you had your temporary number?
Yup, that's how it works. You just login to your altice account, enter your current carrier account details and submit.

In my experience, it took about 5 minutes to receive their completion email and a few minutes for the phone to pickup the change and adjust.

Offline ae123

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Mar 2011
  • Posts: 2169
  • Total likes: 183
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NJ
Re: Altice mobile from optimum - unlimited everything $20
« Reply #71 on: January 21, 2020, 09:01:17 PM »
Since my main reason to switch to Altice is to have service in Israel with my phone, how do I know if my phone will work in Israel?
I use a ZTE Z223 flip phone.
Any help would be greatly appreciated.

Offline yitz1000

  • Dansdeals Gold Elite
  • ***
  • Join Date: Aug 2015
  • Posts: 219
  • Total likes: 21
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Location: Brooklyn NY
Re: Altice mobile from optimum - unlimited everything $20
« Reply #72 on: January 21, 2020, 09:51:40 PM »
Since my main reason to switch to Altice is to have service in Israel with my phone, how do I know if my phone will work in Israel?
I use a ZTE Z223 flip phone.
Any help would be greatly appreciated.
Go here and enter your phone's IMEI #:

https://alticemobile.com/bringyourownphone

Officially its not compatible if it's not also one of the phone that they offer but give it a shot, YMMV

Offline gozalim

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Oct 2008
  • Posts: 4303
  • Total likes: 821
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: Altice mobile from optimum - unlimited everything $20
« Reply #73 on: January 21, 2020, 09:52:39 PM »

Offline ae123

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Mar 2011
  • Posts: 2169
  • Total likes: 183
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NJ
Re: Altice mobile from optimum - unlimited everything $20
« Reply #74 on: January 21, 2020, 10:51:54 PM »
Go here and enter your phone's IMEI #:

https://alticemobile.com/bringyourownphone

Officially its not compatible if it's not also one of the phone that they offer but give it a shot, YMMV
I believe that just tells me if the phone will work here in the USA on Altice, my question is how to know if it'll work in Israel.

Offline yitz1000

  • Dansdeals Gold Elite
  • ***
  • Join Date: Aug 2015
  • Posts: 219
  • Total likes: 21
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Location: Brooklyn NY
Re: Altice mobile from optimum - unlimited everything $20
« Reply #75 on: January 21, 2020, 11:00:26 PM »
I believe that just tells me if the phone will work here in the USA on Altice, my question is how to know if it'll work in Israel.
Yes, I'm sorry, was about to post that. I don't think you can really rely on it without at least hearing feedback from people that are using other phones there on Altice.

If that checks out, and you're phone checks out as good for Altice then you have good chances I would think.

Offline Yisroel Tech

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2015
  • Posts: 2162
  • Total likes: 365
  • DansDeals.com Hat Tips 2
  • Gender: Male
    • View Profile
  • Location: Monsey, NY
Re: Altice mobile from optimum - unlimited everything $20
« Reply #76 on: January 21, 2020, 11:04:32 PM »
I believe that just tells me if the phone will work here in the USA on Altice, my question is how to know if it'll work in Israel.
From this thread it seems that it does https://forums.dansdeals.com/index.php?topic=80112.msg1752520#msg1752520

Offline gozalim

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Oct 2008
  • Posts: 4303
  • Total likes: 821
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: Altice mobile from optimum - unlimited everything $20
« Reply #77 on: January 22, 2020, 12:09:24 AM »
I believe that just tells me if the phone will work here in the USA on Altice, my question is how to know if it'll work in Israel.
if it won't work on altice in USA because
Officially its not compatible if it's not also one of the phone that they offer
then your Israel question is moot

Offline ae123

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Mar 2011
  • Posts: 2169
  • Total likes: 183
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NJ
Re: Altice mobile from optimum - unlimited everything $20
« Reply #78 on: January 22, 2020, 04:58:23 PM »
if it won't work on altice in USA because then your Israel question is moot
I'm confused, because Altice says it's not compatible with them here in America yet Yisroel Tech showed that it works in Israel.

Offline gozalim

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Oct 2008
  • Posts: 4303
  • Total likes: 821
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: Altice mobile from optimum - unlimited everything $20
« Reply #79 on: January 22, 2020, 05:09:29 PM »
I'm confused, because Altice says it's not compatible with them here in America yet Yisroel Tech showed that it works in Israel.
are you trying to get service in Israel through altice?