back in september I had some issue with Delta. they them gave me a credit of $50 in form of a voucher. Since the vouchers don't have such good conditions, after they expire after a year and are only valid thru their own website, and most of the times you don't earn miles using them. so I called and requested to convert that into points. they did so.
Later I noticed that the vouchers are still active, so I assumed that the points didn't go thru. i sent them a message, and the reply was:
Thank you for contacting us. On behalf of Delta Air Lines, I appreciate
the opportunity to be assistance with the bonus miles request.
Our record show that both the vouchers are suspended and the bonus miles
have been added the respective account. Please know that 7,500 bonus
miles are added on April 05, 2011 to each of your account.
I thank you again for writing and giving us the opportunity
to be of assistance regarding the voucher. As a valued SkyMiles member,
your business is important to us and given the opportunity of serving
you in the future, I am confident Delta will not only meet but exceed
your expectations
Sincerely,
Nancy P. Hall
Coordinator, Customer Care
Delta Air Lines/KLM Royal Dutch Airlines
but, in fact the vouchers are alive, do you think it will be a risk using them?