Author Topic: Gift Cards: MetaBank / Sunrise Banks VISA/MC Recording Gripe  (Read 1599 times)

Offline srap

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Dec 2013
  • Posts: 2830
  • Total likes: 202
  • DansDeals.com Hat Tips 4
    • View Profile
Gift Cards: MetaBank / Sunrise Banks VISA/MC Recording Gripe
« on: September 24, 2019, 08:57:23 PM »
They recently changed their recording so that it now takes a minimum of over TWO MINUTES to receive the balance for ONE GC. 

I would normally just list this under the Master Pet Peeve thread, but can we lobby somehow and try to have this changed?  Dan has clout, no?... ???   Seriously, is there anyone else out here who can escalate our complaint and suggestions?
The culprit phone number for VISA is (888) 524-1283 and for MC is (877) 322-4710.

 This outlandish, time robbing recording requires:
  1.  inputting 16 digit number
  2.  listening to the repetition of input   (new)
  3.  pressing '1' for correct                   (new)
  4.  inputting ONLY the two digit month (used to be combined with year)
  5.  listening to the repetition of input   (new)
  6.  pressing '1' for correct                   (new)
  7.  inputting ONLY the two digit year    (new)
  8.  listening to the repetition of input   (new)
  9.  pressing '1' for correct                   (new)
10.  inputting three digit code                 
11.  listening to the repetition of input   (new)
12.  pressing '1' for correct                   (new)
13.  Finally pressing 1 for balance.
14.  "Please hold while we access that information.  You may hear a moment of silence.  Please hold while we access that information.  You may hear a moment of silence."  (Yes, it is repeated and her voice is sooooo slow.)

This is fine if someone is doing it for the first (and only) time.  If, however, they want people to buy their cards often (hamayvin yavin) and use them more often, they need to implement a #, for example, to bypass to the next prompt.  That was part of the old software.
« Last Edit: September 24, 2019, 09:03:38 PM by srap »

Offline CountValentine

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Mar 2013
  • Posts: 17180
  • Total likes: 7713
  • DansDeals.com Hat Tips -1
  • Gender: Female
    • View Profile
  • Location: Poland - Exiled
  • Programs: DAOTYA, DDF Level 3, 5K Lounge
Re: Gift Cards: MetaBank / Sunrise Banks VISA/MC Recording Gripe
« Reply #1 on: September 24, 2019, 09:10:57 PM »
What about online?
Only on DDF does 24/6 mean 24/5/half/half
Dow Jones Industrial Average Tops 40000 for the First Time

Offline srap

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Dec 2013
  • Posts: 2830
  • Total likes: 202
  • DansDeals.com Hat Tips 4
    • View Profile
Re: Gift Cards: MetaBank / Sunrise Banks VISA/MC Recording Gripe
« Reply #2 on: September 24, 2019, 11:20:00 PM »
What about online?
I suppose that makes sense if one uses a smartphone.  Nogo here.  I would just call up the automated line while waiting in the car. 

No one else here is bothered by this time wasting change?  Now we have to listen to full narrated passages and disclaimers without being able to bypass them like before.

Offline mmgfarb

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2015
  • Posts: 8400
  • Total likes: 1119
  • DansDeals.com Hat Tips 4
    • View Profile
Re: Gift Cards: MetaBank / Sunrise Banks VISA/MC Recording Gripe
« Reply #3 on: September 24, 2019, 11:47:31 PM »
I suppose that makes sense if one uses a smartphone.  Nogo here.  I would just call up the automated line while waiting in the car. 

No one else here is bothered by this time wasting change?  Now we have to listen to full narrated passages and disclaimers without being able to bypass them like before.
Almost nobody calls in to check balances.... You're preaching to an empty auditorium here.
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline CountValentine

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Mar 2013
  • Posts: 17180
  • Total likes: 7713
  • DansDeals.com Hat Tips -1
  • Gender: Female
    • View Profile
  • Location: Poland - Exiled
  • Programs: DAOTYA, DDF Level 3, 5K Lounge
Re: Gift Cards: MetaBank / Sunrise Banks VISA/MC Recording Gripe
« Reply #4 on: September 25, 2019, 01:12:30 AM »
Almost nobody calls in to check balances.... You're preaching to an empty auditorium here.
Also why do you need to check the balance? MSing does not require that.
Only on DDF does 24/6 mean 24/5/half/half
Dow Jones Industrial Average Tops 40000 for the First Time

Offline mmgfarb

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2015
  • Posts: 8400
  • Total likes: 1119
  • DansDeals.com Hat Tips 4
    • View Profile
Re: Gift Cards: MetaBank / Sunrise Banks VISA/MC Recording Gripe
« Reply #5 on: September 25, 2019, 02:58:02 AM »
Also why do you need to check the balance? MSing does not require that.
Also true 99% of the time.
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline srap

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Dec 2013
  • Posts: 2830
  • Total likes: 202
  • DansDeals.com Hat Tips 4
    • View Profile
Re: Gift Cards: MetaBank / Sunrise Banks VISA/MC Recording Gripe
« Reply #6 on: September 25, 2019, 08:32:11 AM »
Also why do you need to check the balance? MSing does not require that.
I think MOs ending in .12 are or 99.00 are too obvious and could (should be) flags.
Is that what everyone else does?

Offline CountValentine

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Mar 2013
  • Posts: 17180
  • Total likes: 7713
  • DansDeals.com Hat Tips -1
  • Gender: Female
    • View Profile
  • Location: Poland - Exiled
  • Programs: DAOTYA, DDF Level 3, 5K Lounge
Re: Gift Cards: MetaBank / Sunrise Banks VISA/MC Recording Gripe
« Reply #7 on: September 25, 2019, 09:14:07 AM »
I think MOs ending in .12 are or 99.00 are too obvious and could (should be) flags.
Is that what everyone else does?
Flags for who?
I use the total of the GC each time.
Only on DDF does 24/6 mean 24/5/half/half
Dow Jones Industrial Average Tops 40000 for the First Time