Free Amazon returns is not Free

[etech0]

Especially if it says "no shipping charges"

[yuneeq]

Since when does free returns mean that any option available for specific issues should be available for free for a standard return? All they have to do is give you a way to return it for free for it to be accurate

Free returns*

*Must drop it off at the Mars location in new condition, wrapped once in brown paper and again in bubble wrap. Tuesday’s only, 4:30pm to 5:00pm. Terms may change at any time with no additional notice.

[yitzgar]

Free returns means free returns no exceptions.
Especially if that’s what it meant until now. If they want to change the terms they should be open about it.

It's not an exception. Just because they make certain methods available in certain situations, doesn't mean they are obligated to make it available to you.

[Der Deutsche Jude]

It's not an exception. Just because they make certain methods available in certain situations, doesn't mean they are obligated to make it available to you.

It says that returns are free from the shipping address being used which implies that can be picked up from the delivery services

[mushkovits]

It's not an exception. Just because they make certain methods available in certain situations, doesn't mean they are obligated to make it available to you.

Not following.
Free returns mean free returns. If they only offer free returns for certain scenarios it’s not called free returns.
If you got wrong or damaged product, that’s not called free returns. That’s their obligation to take it back at no cost

[yuneeq]

+1
If I am buying this item and want to know I can return it,
Then their description doesn't say that I need to drive to Kohl's.
They have every right to make it under those conditions, but then they should state it.

File a complaint with the FTC.
https://reportfraud.ftc.gov/#/form/main
“I was not given opportunity to consent to delay or get a refund”

[yitzgar]

Not following.
Free returns mean free returns. If they only offer free returns for certain scenarios it’s not called free returns.
If you got wrong or damaged product, that’s not called free returns. That’s their obligation to take it back at no cost

There are free methods in each scenario. Some have more free methods than others

[yitzgar]

It says that returns are free from the shipping address being used which implies that can be picked up from the delivery services

Good point. I've never seen this popup, personally

[etech0]

It says that returns are free from the shipping address being used which implies that can be picked up from the delivery services

"Free shipping from your home, if you bring it to the ups store or Kohls"

[etech0]

just checked a bunch of items and they all have that message

[yitzgar]

just checked a bunch of items and they all have that message

What does it say in the drop-down under "how to return this item"?

[Joel]

Select the return reason and best return option for you. Every return eligible item has a FREE Return option.
Not necessarily a free return label...


 

[yitzgar]

Select the return reason and best return option for you. Every return eligible item has a FREE Return option.
Not necessarily a free return label...

Correct. Many here think that is dishonest/misleading on amazons part, and therefore one may select "inaccurate item description" in order to access all the options for free.

[MeirS]

It says that returns are free from the shipping address being used which implies that can be picked up from the delivery services

While I agree with your טענה, you're not reading this line correctly. Based on the shipping address where your item is being delivered, you qualify for free returns. It doesn't say you qualify for free returns from your shipping address.

[yitzgar]

While I agree with your טענה, you're not reading this line correctly. Based on the shipping address where your item is being delivered, you qualify for free returns. It doesn't say you qualify for free returns from your shipping address.

True, it says for, not from. Still misleading, though

[etech0]

What does it say in the drop-down under "how to return this item"?

And this is an item for which I had to chat to get a return label instead of taking it to UPS Store / Kohl's / Whole Foods (first time I saw that one fwiw)

[TzviR]

Yes, I find this very annoying as well. I used to bring all my returns to work because we had a ups guy coming in everyday anyway, so there was no need for a special pickup. Now I have to chat with Amazon every time.

[yuneeq]

Select the return reason and best return option for you. Every return eligible item has a FREE Return option.
Not necessarily a free return label...

It doesn’t say anything about no free return label. The law of the land is that the common interpretation is the interpretation that you have to uphold. If you had to read it like a tosfos to understand that it’s not free return shipping than it’s illegal to advertise it that way.

https://www.ftc.gov/tips-advice/business-center/guidance/advertising-marketing-internet-rules-road#general

The Federal Trade Commission Act allows the FTC to act in the interest of all consumers to prevent deceptive and unfair acts or practices. In interpreting Section 5 of the Act, the Commission has determined that a representation, omission or practice is deceptive if it is likely to:

mislead consumers and
affect consumers' behavior or decisions about the product or service.
In addition, an act or practice is unfair if the injury it causes, or is likely to cause, is:

substantial
not outweighed by other benefits and
not reasonably avoidable.

The FTC Act prohibits unfair or deceptive advertising in any medium. That is, advertising must tell the truth and not mislead consumers. A claim can be misleading if relevant information is left out or if the claim implies something that's not true. For example, a lease advertisement for an automobile that promotes "$0 Down" may be misleading if significant and undisclosed charges are due at lease signing.

[itunes]

Any item that says free returns, when returning I select inaccurate website description, which gives you all the options for free.

Does doing this not hurt the seller's reputation with amazon? Is there an Amazon seller here who can chime in on this?

[yuneeq]

Does doing this not hurt the seller's reputation with amazon? Is there an Amazon seller here who can chime in on this?

It’s not the sellers policy it’s Amazon’s but yes if someone complains about an FBA order Amazon will still hold the seller accountable.