Author Topic: Free Amazon returns is not Free  (Read 10638 times)

Offline Boss

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Free Amazon returns is not Free
« on: October 19, 2019, 08:59:00 PM »
Very misleading! Amazon is trying to push the new Kohls dropoff option and they changed the free returns choices although it says on the product page "Select your FREE return option" and now the free options are:
Kohl's Dropoff – no box or label needed $0.00
The UPS Store Dropoff - no box or label needed $0.00
UPS Dropoff $5.99 (Find a UPS location)
Return shipping cost will be deducted from your refund.
Print the return shipping label anytime from Your Orders or your email.
Amazon Locker $5.99
UPS Pickup $11.99
« Last Edit: October 19, 2019, 09:03:56 PM by Boss »

Offline chucksterace

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Re: Free Amazon returns is not Free
« Reply #1 on: October 19, 2019, 09:01:56 PM »
Ummm, the Kohls is free dropoff which means free returns. Nothing misleading about that. It also shows free UPS Store which is also free.  ???
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Offline Boss

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Re: Free Amazon returns is not Free
« Reply #2 on: October 19, 2019, 09:05:15 PM »
See the attached images from the product page, says nothing about restricted returns. Always was free return shipping, this is a new change. Now you must take the product to Kohls or a UPS Store

Offline lubaby

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Re: Free Amazon returns is not Free
« Reply #3 on: October 19, 2019, 09:06:42 PM »
Are you sure the return type you’re doing qualifies for otherwise free returns?

Just tested making a return and marked item as defective. All return options are free for me.

Offline Boss

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Re: Free Amazon returns is not Free
« Reply #4 on: October 19, 2019, 09:07:39 PM »
Yes, see the screenshots I posted in the original post. I'm not trying to lie that it's defective which would solve the issue but A quick Chat got the fee waived

Offline chucksterace

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Re: Free Amazon returns is not Free
« Reply #5 on: October 20, 2019, 10:41:34 AM »
See the attached images from the product page, says nothing about restricted returns. Always was free return shipping, this is a new change. Now you must take the product to Kohls or a UPS Store

And taking it to a UPS Store is free shipping. No lies here
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Offline Boss

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Re: Free Amazon returns is not Free
« Reply #6 on: October 24, 2019, 09:12:12 AM »
And taking it to a UPS Store is free shipping. No lies here

"Taking" it to a store is free vs putting it in a box and easily send it back

Online skyguy918

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Re: Free Amazon returns is not Free
« Reply #7 on: October 24, 2019, 09:59:57 AM »
This is highly dependent on the specific return. They've always had scenarios where they restricted which option was free. Anything listed with free returns will always have at least 1 option. If I had to guess though, they'll likely make it more and more common that your only free option is Kohl's or UPS Store.

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Re: Free Amazon returns is not Free
« Reply #8 on: April 15, 2021, 02:53:48 PM »
Yes, see the screenshots I posted in the original post. I'm not trying to lie that it's defective which would solve the issue but A quick Chat got the fee waived
happening more and more lately :( really annoying to have to chat each time I do a return!
Workflowy. You won't know what you're missing until you try it.

Offline stooges44

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Re: Free Amazon returns is not Free
« Reply #9 on: April 15, 2021, 03:16:52 PM »
happening more and more lately :( really annoying to have to chat each time I do a return!

Agreed. I think twice now about buying from them just because it's such a hassle now to return.
If it's not free shipping it's not worth it.

Offline MarsTorah

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Re: Free Amazon returns is not Free
« Reply #10 on: April 15, 2021, 03:45:49 PM »
I've had this issue for a while already.
Do what pretty much always works for me-
CALL THEM.

I have UPS access points near me , so I ask them for a label to print out.

Hatzlacha!

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Re: Free Amazon returns is not Free
« Reply #11 on: April 15, 2021, 03:53:13 PM »
I've had this issue for a while already.
Do what pretty much always works for me-
CALL THEM.

I have UPS access points near me , so I ask them for a label to print out.

Hatzlacha!

WDYM? You can convert the dropoff barcode to a full label?
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Offline MarsTorah

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Re: Free Amazon returns is not Free
« Reply #12 on: April 15, 2021, 04:14:08 PM »
No.
I was saying that when you want to make a return just call them up and have them process it for you.

(If you already have a return as a barcode, then its probably worth asking them also)

Offline aygart

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Re: Free Amazon returns is not Free
« Reply #13 on: April 15, 2021, 04:15:58 PM »
I've had this issue for a while already.
Do what pretty much always works for me-
CALL THEM.

I have UPS access points near me , so I ask them for a label to print out.

Hatzlacha!
The need to call is the problem
Feelings don't care about your facts

Online etech0

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Re: Free Amazon returns is not Free
« Reply #14 on: April 15, 2021, 04:49:27 PM »
The need to call is the problem
chat works too but it's still annoying
Workflowy. You won't know what you're missing until you try it.

Offline MarsTorah

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Re: Free Amazon returns is not Free
« Reply #15 on: April 15, 2021, 05:28:18 PM »
Agreed.
However if calling wouldn't work then many times I probably wouldn't buy from Amazon.

But yes I agree with you that Free shipping  doesn't mean dropping it off at Kohlsp

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Re: Free Amazon returns is not Free
« Reply #16 on: April 15, 2021, 06:05:23 PM »
I think the last couple of times I tried returning, they didn't offer an option to print out a UPS label, had to chat to get a label, extremely frustrating.
Also very annoying that they don't make it easy to print a label, whether 4x6 or half sheet. It's like they intend for labels to be printed on regular paper and taped on.
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Offline Euclid

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Re: Free Amazon returns is not Free
« Reply #17 on: April 15, 2021, 06:08:55 PM »
I think the last couple of times I tried returning, they didn't offer an option to print out a UPS label, had to chat to get a label, extremely frustrating.
Also very annoying that they don't make it easy to print a label, whether 4x6 or half sheet. It's like they intend for labels to be printed on regular paper and taped on.
To be fair most of their customers don't have label printers ;)

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Re: Free Amazon returns is not Free
« Reply #18 on: April 15, 2021, 06:13:51 PM »
To be fair most of their customers don't have label printers ;)

I know that, but Amazon doesn't need to make it intentionally hard for those that have labels, or extremely oversized for ones that don't. The label takes up like 70% of a paper.
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Offline Yo ssi

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Re: Free Amazon returns is not Free
« Reply #19 on: April 15, 2021, 10:07:11 PM »
I know that, but Amazon doesn't need to make it intentionally hard for those that have labels, or extremely oversized for ones that don't. The label takes up like 70% of a paper.
Perhaps they assume anyone who got a label printer should know how to set it up. Or even more likely they probably never thought about it that much..
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