Uber Eats

[stooges44]

I rarely use uber eats, I find it very expensive even with the promos but I also just noticed that the prices themselves are higher.

So, on top of the delivery fee and the uber service fee the prices themselves are inflated. 

Case in point:

A classic burger from Carlos & Gabby's on the menu: $8.95, on uber eats: 10.50
 


Has it always been that way?

[ReadsTheT&C]

Yes. Same with Postmates, Doordash and Caviar. Sometimes it is the same price as their menu. Sometimes not.

[grodnoking]

I rarely use uber eats, I find it very expensive even with the promos but I also just noticed that the prices themselves are higher.

So, on top of the delivery fee and the uber service fee the prices themselves are inflated. 

Case in point:

A classic burger from Carlos & Gabby's on the menu: $8.95, on uber eats: 10.50
 


Has it always been that way?

Many places. Officially the dont let but everyone does it. Uber takes a huge cut, and still charges the customer too. And their still not profitable.

[grodnoking]

My brother and I have different availability on uber eats. I have one kosher restaurant accepting orders while he has 6. We have the same delivery address on.

[TzviR]

I ordered food from uber eats recently and they accidentally charged me extra for the chicken.
it was supposed to be $11, +$2 for the choice of cornflake. instead it charged me +$11.
(probably was a mistake on the restaurants part) it was back to normal the next day.

I contacted UE CS and they were extremely unhelpful. I can't find a phone number anywhere to call and the chat representatives are not doing anything. (they just write some answer and end the conversation) and when I click my issue wasn't resolved it starts a new conversation with a representative who can not see my last discussion, and I have to start all again.
Anybody have any experience dealing with their CS or tips to get my money back?

[myi]

I ordered food from uber eats recently and they accidentally charged me extra for the chicken.
it was supposed to be $11, +$2 for the choice of cornflake. instead it charged me +$11.
(probably was a mistake on the restaurants part) it was back to normal the next day.

I contacted UE CS and they were extremely unhelpful. I can't find a phone number anywhere to call and the chat representatives are not doing anything. (they just write some answer and end the conversation) and when I click my issue wasn't resolved it starts a new conversation with a representative who can not see my last discussion, and I have to start all again.
Anybody have any experience dealing with their CS or tips to get my money back?

Try this.

1800-253-9377

ETA they shut that number ..

[TzviR]

ETA they shut that number

Was that because of covid? I looked around on google and couldn't find any other way of contacting besides the app, which has proven to be useless to me

[Yo ssi]

Was that because of covid? I looked around on google and couldn't find any other way of contacting besides the app, which has proven to be useless to me

https://forums.dansdeals.com/index.php?topic=120581.msg2342848#msg2342848

[myi]

Was that because of covid? I looked around on google and couldn't find any other way of contacting besides the app, which has proven to be useless to me

Email them, explaining exactly what happened.

[E.c]

Don't like sending a message and getting a response 24 hrs. later but they have credited me with vouchers for orders I had a problem with. I think when the issue is quality of food or something like that they tend to take that more seriously. I also had an issue with a price /promo not working and nothing ever happened..

[TzviR]

I sort of gave up already, just curious if anyone had any suggestions or advice from personal experience. At one point its just not worth it anymore for $11

[justmeha]

I sort of gave up already, just curious if anyone had any suggestions or advice from personal experience. At one point its just not worth it anymore for $11

Well, if you're asking...

not that I think this always works  or that it can work for everybody. but if you have the amex platinum card people have had success in calling up amex with a problem with their Uber benefit and getting a AMEX to transfer them to a live person at Ubar

[TzviR]

Email them, explaining exactly what happened.

do you know if there email is run any better then the app? Cs through the app is horrendous

[TzviR]

Well, if you're asking...

not that I think this always works  or that it can work for everybody. but if you have the amex platinum card people have had success in calling up amex with a problem with their Uber benefit and getting a AMEX to transfer them to a live person at Ubar

I used a uber gc for the purchase. Are you saying i can call up about my uber benefits in general or specifically that order

[justmeha]

I used a uber gc for the purchase. Are you saying i can call up about my uber benefits in general or specifically that order

this
but once your on the phone they should be able to help you with anything

[TzviR]

this
but once your on the phone they should be able to help you with anything

ok thnx. Cant hurt to give it a try

[Yehudaa]

If I complain about an order coming an hour late and get some sort of credit will the restaraunt lose out? I would only do it if they don't...

I'm not sure if the delay was the restaraunt or a lack of drivers in the area (Monsey).