delta on keeping track of every phone call and they know every huca and every credit or waiver they give you. i guess some of that is true.
i once sent an email about an issue, got a call from an agent like 2 weeks later. she didn't want to give me anything-she was telling me how they have a list of all my complaints and compensations that have received ( i really hate when your calling about a specific issue to get compensation and they say we cant give for this mess up because we gave you on our many many passed mess ups). got into a bit of an argument as she reached me at a bad time and the phone call ended abruptly. i called back spoke to someone else and got my compensation.