power of dot

[bmw]

The power of the DOT . 

I booked last week an air canada flight using Lifemiles. The air canada website wouldn't allow me to add kosher meal and wheelchair since it wasn't booked through them and their call center isn't accepting calls due to high volume. I fired off a brief email to the DOT and within a few hours I received an email and phone call back from air canada confirming that my requests where taken care of !   

Another case in point air france allows to put tickets on hold however when you book it they charge you an extra $25 phone advise without even advising you about it. Again a short message to dot and within a day or two air france replied and agreed to send out refund check.

advi

[chief_mag]

Another case in point air france allows to put tickets on hold however when you book it they charge you an extra $25 phone advise without even advising you about it. Again a short message to dot and within a day or two air france replied and agreed to send out refund check.

advi

The power of Grammarly...

[Aerial Dag]

The power of the DOT . 

I booked last week an air canada flight using Lifemiles. The air canada website wouldn't allow me to add kosher meal and wheelchair since it wasn't booked through them and their call center isn't accepting calls due to high volume. I fired off a brief email to the DOT and within a few hours I received an email and phone call back from air canada confirming that my requests where taken care of !   

Another case in point air france allows to put tickets on hold however when you book it they charge you an extra $25 phone advise without even advising you about it. Again a short message to dot and within a day or two air france replied and agreed to send out refund check.

advi

I dunno, the first one just seems like you should have called back another time rather than filing an official complaint

[bmw]

try your luck calling air canada let me know when you get through..

[lazertek]

try your luck calling air canada let me know when you get through..

i happened to have had a story with air canada recently and yes i did wait about 30 mins till someone picked up the phone but the customer service was amazing the rep. did whatever i asked for and even so far that he huca'd a manager for me cuz the first didn't want to complete the request.

[bmw]

The power of the DOT . 

I booked last week an air canada flight using Lifemiles. The air canada website wouldn't allow me to add kosher meal and wheelchair since it wasn't booked through them and their call center isn't accepting calls due to high volume. I fired off a brief email to the DOT and within a few hours I received an email and phone call back from air canada confirming that my requests where taken care of !   

Another case in point air france allows to put tickets on hold however when you book it they charge you an extra $25 phone advise without even advising you about it. Again a short message to dot and within a day or two air france replied and agreed to send out refund check.



same experience today with swiss, had a callback within a few hours