Topic Wiki

Q: Hi, I searched all over the internet for an active link of the Chase American Airlines credit card and couldn't find one. How did you guys manage to get this card?
A: Ha ha... There's (currently) no co-branded Chase AA credit card, this thread is discussing 'Chase Adverse Action'. As a general rule, AA refers to 'American Airlines', while A/A refers to 'Adverse Action'.

Q: What does Chase A/A look like? Can I do something to prevent that from happening? And once I'm hit, is there anything I can do to get back in the game?
A: To better address all the questions and concerns, we'll divide it in three sections:

1) What Are The Triggers?
2) What Happens?
3) How To Get Back

What Are The Triggers?

Basically, there are two possibilities that might trigger a Chase A/A:
Credit Related Risk
-Opening too many new cards in a short period of time, (even from other banks, and even being added as an additional user is considered as opening a new account, even a spike in your total CL even from being  additional user has been a trigger for many people - Dec 2013);
-A sudden excessive use of your cards;
-Maxing out your available credit limit.
-Buying large amounts of Chase GC (most people didn't have problems but lately some people are getting shut down for this).
Of course, there is no general rule with these things, it mostly varies by your particular credit file and worthiness.

Perk Abuse
-Transferring Ultimate Rewards points to someone else's account other than your spouse or domestic partner;
 both, the sender and the recipient, are at risk of A/A.
-Abuse of the 5% cashback bonus on the AARP card.

What Happens?

Q: What does a Chase A/A look like? How do I know whether I was shut down or not?
A: If you can't access your online account on chase.com, this is not A/A.
    When you encounter such a thing it could be because 1) the website is undergoing maintenance - wait till the site is back up; 2) a sever error - try using
    different browser
; 3) you didn't log in to your account for a while - call the number on the back of your card; 4) a security concern (resulted by a large QuickPay
    transfer or similar - call the number on the back of your card.
    When you get hit by A/A, you'll see a message above your account "Your account is closed and no longer available for use. If you have a balance remaining on the account, please continue to
    make monthly payments by the due date."; your card will no longer work; and within 7 days you'll receive a letter in the mail notifying you of the closure and the reason to it.
Q: Do they close down all my cards or just one?
A: If your shutdown was a result of 'credit related risk', they usually close all your credit card accounts, while with 'perk abusers' they used to shut down all of your cards (April '12), but lately, it is limited to the accounts involved in the abuse.
Q: Do they shut down other accounts such as checking, savings or investment accounts?
A: Lately people are reporting getting their checking account closed when getting A/A'd.
Q: Once my card is closed, can I still access my points?
A: Again there's a difference whats the reason your account was closed. Ironically, if its because of 'credit risk', your points will be forfeited, (and that used to be the case with 'perk abusers' during the April '12 A/A wave), but if its because of 'perk abuse', you'll get a certain amount of time (from 2 to 90 days - as specified on your letter) to transfer or redeem your points.

How To Get Back

Q: Once one was shut down, is there any point of calling  customer service or any other department and try to convince them to reopen the closed accounts?
A: If your account was closed due to 'perk abuse' there is -almost- no way to convince them to reopen it (unless there was an error, and you really didn't commit any violations of the
     terms and conditions).
     But if your account was closed for credit related reasons, you might have luck by calling the executive dept. 1888-622-7547 and trying to explain them why it might've looked like your at risk of default, but in fact, there is nothing to worry about. But of course YMMV with this.
Q: Can I apply for a new credit card after my accounts were closed?
A: Yes. There are a multiple reports of people being approved for a new Chase card after waiting a few months and applying again. But some were not that lucky, and some had their new accounts closed a few days after approval.
« Last edited by Iz on March 22, 2017, 11:26:51 PM »

Poll

Have You Been A/A'ed?

Yes, I've Been Shut Down And Received 1 Cent Per Point :(
10 (1.6%)
Yes, I've Been Shut Down And Received Nothing For My Points >:(
62 (10%)
No (Bli Ayin Horah)
455 (73.4%)
I Was Shut Down But Was Able To Get Reopened After Appeal
24 (3.9%)
Yes, I've Been Shut Down But Was Able To Transfer Points To Miles
69 (11.1%)

Total Members Voted: 618

Author Topic: Chase A/A Master Thread (Now With Poll)  (Read 1700010 times)

Offline joeb1

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2011
  • Posts: 3025
  • Total likes: 40
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Brooklyn
  • Programs: SPG Platinum, Hyatt Diamond, Hilton Diamond, CPA, Travel Agent
Re: Chase A/A Master Thread (Now With Poll)
« Reply #140 on: November 11, 2011, 11:41:31 AM »
+1 :)

Offline Avid Reader

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2008
  • Posts: 4023
  • Total likes: 13
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: NYC
  • Programs: Starwood Gold, Accor Gold, Hilton Gold, Hertz Five Star Gold, Marriott Silver, National Executive
Re: Chase A/A Master Thread (Now With Poll)
« Reply #141 on: November 12, 2011, 07:00:45 PM »
just want to report i spoke to becky this morning she said all my accounts have been re-opened with the same credit lines and are in good standing!
Glad to hear!

Offline myb821

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Mar 2011
  • Posts: 7585
  • Total likes: 28
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: New York
Re: Chase A/A Master Thread (Now With Poll)
« Reply #142 on: November 23, 2011, 04:06:08 PM »
since this has happened to me i have heard of it happening to two more people seems like chase may be clamping down a bit

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25499
  • Total likes: 723
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Chase A/A Master Thread (Now With Poll)
« Reply #143 on: November 23, 2011, 04:07:47 PM »
since this has happened to me i have heard of it happening to two more people seems like chase may be clamping down a bit

Wish we knew what it was they're clamping down on.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline AsherO

  • Global Moderator
  • Dansdeals Lifetime 30K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 31008
  • Total likes: 7974
  • DansDeals.com Hat Tips 79
    • View Profile
  • Location: NYC
Re: Chase A/A Master Thread (Now With Poll)
« Reply #144 on: November 23, 2011, 04:10:39 PM »
Wish we knew what it was they're clamping down on.

Agreed.
DDF FFB (Forum From Birth)

Offline Avid Reader

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2008
  • Posts: 4023
  • Total likes: 13
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: NYC
  • Programs: Starwood Gold, Accor Gold, Hilton Gold, Hertz Five Star Gold, Marriott Silver, National Executive
Re: Chase A/A Master Thread (Now With Poll)
« Reply #145 on: December 07, 2011, 10:50:11 PM »
Just got word from someone I know that Chase closed all his cards, and his wife's, and his brothers cards. All at living at the same address. This happened on the same or next day after he did multiple CC apps for each of them.

It seems Chase account closure is becoming a trend with new applications. I heard from someone recently who applied for the Chase BA card in June, and they closed his existing card right afterwards.

Offline HelpMe

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2011
  • Posts: 3468
  • Total likes: 40
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Chase A/A Master Thread (Now With Poll)
« Reply #146 on: December 08, 2011, 12:55:22 AM »
Just got word from someone I know that Chase closed all his cards, and his wife's, and his brothers cards. All at living at the same address. This happened on the same or next day after he did multiple CC apps for each of them.

It seems Chase account closure is becoming a trend with new applications. I heard from someone recently who applied for the Chase BA card in June, and they closed his existing card right afterwards.
+1

At first it seemed Chase was looking at certain charges (gift cards, bank funding) or cycling through you CL several times a month. Once you dig a little deeper you find this is not the case. Most of the data points now points to changes in your CR. They are reacting to increase in number of recent inquires, accounts and balances. As I stated before they are taking no prisoners. When they are closing accounts most of the time it is everything (CC, checking and savings) at the same household.
"Elvis Has Left The Building"

Offline Avid Reader

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2008
  • Posts: 4023
  • Total likes: 13
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: NYC
  • Programs: Starwood Gold, Accor Gold, Hilton Gold, Hertz Five Star Gold, Marriott Silver, National Executive
Re: Chase A/A Master Thread (Now With Poll)
« Reply #147 on: December 08, 2011, 01:56:17 AM »
Though, in the case I mentioned above, they left the Checking accounts intact.

Offline scwam

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Mar 2011
  • Posts: 332
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: FL
Re: Chase A/A Master Thread (Now With Poll)
« Reply #148 on: December 08, 2011, 01:59:17 AM »
+1

At first it seemed Chase was looking at certain charges (gift cards, bank funding) or cycling through you CL several times a month. Once you dig a little deeper you find this is not the case. Most of the data points now points to changes in your CR. They are reacting to increase in number of recent inquires, accounts and balances. As I stated before they are taking no prisoners. When they are closing accounts most of the time it is everything (CC, checking and savings) at the same household.

So if I have 53% of my credit stock in Chase should I be concerned?
I've noticed all my creditors do "soft pulls" (according to the bureaus) of my report on an average of 2 to 3 times per quarter amongst all of them. I can say that when i worked in fraud for a major card company way back, that we did credit pulls to see if many accounts were possibly being opened by a relative in the house or in particular a person that recently died. But at that time I can not remember if it actually showed up as a hard or soft pull on the user. I've not once had a hard pull myself after being approved, all are soft.
But it makes me wonder if their "hards" are actually coded as "softs" when risk control or credit risk departments feel a need to check. As I understand a soft will only show current name/addresses/social/dob verification and I somewhat remember doing that too years ago. A true "soft pull" would seem like very limited information for a credit card company if they are trying to properly evaluate their risk....unless it's just reflecting to us as a soft pull and really is a hard pull.
« Last Edit: December 08, 2011, 02:03:07 AM by scwam »

Offline HelpMe

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2011
  • Posts: 3468
  • Total likes: 40
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Chase A/A Master Thread (Now With Poll)
« Reply #149 on: December 08, 2011, 02:11:50 AM »
Though, in the case I mentioned above, they left the Checking accounts intact.
For how long? It is usually a two step process, first CC’s and then checking accounts. Hopefully this won’t be the case.
"Elvis Has Left The Building"

Offline HelpMe

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2011
  • Posts: 3468
  • Total likes: 40
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Chase A/A Master Thread (Now With Poll)
« Reply #150 on: December 08, 2011, 02:18:14 AM »
Scwam: All the major CC companies check your CR. I have to admit I am not sure about what info they can see in regards to hard or soft pull. I have never had a hard pull for an account review. My guess is they can see the same info.
"Elvis Has Left The Building"

Offline elikay

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2010
  • Posts: 5435
  • Total likes: 38
  • DansDeals.com Hat Tips 2
    • View Profile
Re: Chase A/A Master Thread (Now With Poll)
« Reply #151 on: December 08, 2011, 03:01:40 AM »
Account review does not count as an inquiry, even though they may pull up the same info as an app.

Offline Avid Reader

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2008
  • Posts: 4023
  • Total likes: 13
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: NYC
  • Programs: Starwood Gold, Accor Gold, Hilton Gold, Hertz Five Star Gold, Marriott Silver, National Executive
Re: Chase A/A Master Thread (Now With Poll)
« Reply #152 on: December 08, 2011, 06:01:08 AM »
For how long? It is usually a two step process, first CC’s and then checking accounts. Hopefully this won’t be the case.
they just noticed the cards closed yesterday. I sure hope they don't close the ckng accounts.
When Chase closed all my cards a few years ago, they left my checking accounts open.

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25499
  • Total likes: 723
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Chase A/A Master Thread (Now With Poll)
« Reply #153 on: December 08, 2011, 09:21:35 AM »
For how long? It is usually a two step process, first CC’s and then checking accounts. Hopefully this won’t be the case.

Chase did not close OP's checking account (though I thought initially that they did).
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Diamond Elite
  • **********
  • Join Date: May 2008
  • Posts: 68893
  • Total likes: 17267
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA GS, AA EXP, DL Dirt, Hyatt Glob, Fairmont Lifetime Plat, DD Diamond, Blocked By @NeriaKraus
Re: Chase A/A Master Thread (Now With Poll)
« Reply #154 on: December 08, 2011, 12:29:01 PM »
There must be some other credit factor we're missing here. 
Plenty of guys have done multiple 3BMs in the past year and have dozens of credit hits and open cards, myself included.
If multiple apps was the sole cause we'd all have been shut down, no?
Plus others have been closed even without multiple apps, we know abusing the AARP card is a trigger for a fact for example.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline myb821

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Mar 2011
  • Posts: 7585
  • Total likes: 28
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: New York
Re: Chase A/A Master Thread (Now With Poll)
« Reply #155 on: December 08, 2011, 12:30:41 PM »
There must be some other credit factor we're missing here. 
Plenty of guys have done multiple 3BMs in the past year and have dozens of credit hits and open cards, myself included.
If multiple apps was the sole cause we'd all have been shut down, no?
Plus others have been closed even without multiple apps, we know abusing the AARP card is a trigger for a fact for example.
there must be something also why did they re-open mine but wouldnt re open other peoples.

Offline Avid Reader

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2008
  • Posts: 4023
  • Total likes: 13
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: NYC
  • Programs: Starwood Gold, Accor Gold, Hilton Gold, Hertz Five Star Gold, Marriott Silver, National Executive
Re: Chase A/A Master Thread (Now With Poll)
« Reply #156 on: December 08, 2011, 12:40:28 PM »
There must be some other credit factor we're missing here. 
Plenty of guys have done multiple 3BMs in the past year and have dozens of credit hits and open cards, myself included.
If multiple apps was the sole cause we'd all have been shut down, no?
Plus others have been closed even without multiple apps, we know abusing the AARP card is a trigger for a fact for example.

1 thing I know the guy did wrong was that he did all the apps in the same browser using different windows or even at different times of day. (he didn't exactly know how to do a 3BM). Is there any possible reason this would be a trigger? I can try to find out the specifics if it would make a difference.
Other then that, I'm pretty sure their credit reports are shiny clean with no debt, late payments etc.

Offline AsherO

  • Global Moderator
  • Dansdeals Lifetime 30K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 31008
  • Total likes: 7974
  • DansDeals.com Hat Tips 79
    • View Profile
  • Location: NYC
Re: Chase A/A Master Thread (Now With Poll)
« Reply #157 on: December 08, 2011, 12:54:26 PM »
There must be some other credit factor we're missing here. 
Plenty of guys have done multiple 3BMs in the past year and have dozens of credit hits and open cards, myself included.
If multiple apps was the sole cause we'd all have been shut down, no?
Plus others have been closed even without multiple apps, we know abusing the AARP card is a trigger for a fact for example.

Do you think Chase has a person/department dedicated to hunting down churners (similar to someone we know at an airline which recently filed for bankruptcy ;))?
DDF FFB (Forum From Birth)

Offline Yellow

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2009
  • Posts: 1323
  • Total likes: 47
  • DansDeals.com Hat Tips 0
    • View Profile
  • Programs: Starwood Gold, Hertz #1 gold, Accor Platinum, Hilton Gold, Hyatt Diamond
Re: Chase A/A Master Thread (Now With Poll)
« Reply #158 on: December 08, 2011, 09:54:35 PM »
they just noticed the cards closed yesterday. I sure hope they don't close the ckng accounts.
When Chase closed all my cards a few years ago, they left my checking accounts open.
I have personally confirmed that the banking department is not at all related to the lending department, in a sense that if one gets shut down it does NOT mean that he other will get shut down. (When my CC's were shut down my banking accounts were unaffected, and now i know someone who was banned from opening checking accounts with chase (long crazy story there...) and their credit cards are NOT affected. I also spoke to someone from the "back office" who said that lending and banking are basically 2 different institutions under the name Chase

Offline joeb1

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2011
  • Posts: 3025
  • Total likes: 40
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Brooklyn
  • Programs: SPG Platinum, Hyatt Diamond, Hilton Diamond, CPA, Travel Agent
Re: Chase A/A Master Thread (Now With Poll)
« Reply #159 on: December 08, 2011, 10:02:11 PM »
I have personally confirmed that the banking department is not at all related to the lending department, in a sense that if one gets shut down it does NOT mean that he other will get shut down. (When my CC's were shut down my banking accounts were unaffected, and now i know someone who was banned from opening checking accounts with chase (long crazy story there...) and their credit cards are NOT affected. I also spoke to someone from the "back office" who said that lending and banking are basically 2 different institutions under the name Chase

care to explain? 8)