So after speaking to 2 separate “supervisors” with no luck, I am disputing the charge.
Both supervisors claim that even though acct was opened In November 2019 and the airline charge in December 2019, I get nothing bec I have to wait to wait until 2020 before travel credit benefit kicks in.
I did have another charge in January 2020 which had the matching travel credit on my January statement as Intended. Their explanation was that if I would’ve gotten a credit in December (charge #1) and another credit in January (charge #2), that means I get 2 credits in 1 year which can’t happen.
I tried explaining how per the T&C it’s doable as credit is per calendar year not based on year account opened.
Any recourse?
From terms & conditions:
u will receive up to $100 in statement credits per calendar year (January through December billing statements) towards eligible airline incidental fees....
https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-ExpediaPlusVoyager
