Author Topic: Citi --- annual travel credit problem  (Read 504 times)

Online nirc

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Citi --- annual travel credit problem
« on: December 30, 2019, 12:06:41 PM »
what recourse do I have re the Citi Expedia+ Voyager cardís $100 annual credit toward airline incidentals on qualified airlines?

I paid for luggage online on Spirit airlines, but per Citi its coded as a ticket so I cant get bonus. Spirit claims system is automatic and can not be changed.

Offline justmeha

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Re: Citi --- annual travel credit problem
« Reply #1 on: December 31, 2019, 01:54:57 PM »
so dispute cuz you never got a flight!!!
instead of writing "+1" and clogging up the thread give a like!

Online nirc

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Re: Citi --- annual travel credit problem
« Reply #2 on: December 31, 2019, 02:00:24 PM »
so dispute cuz you never got a flight!!!

U really think I have a chance of disputing the charge with citi just because itís coded as a ticket (actual charge amount is correct)?

Online nirc

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Re: Citi --- annual travel credit problem
« Reply #3 on: March 02, 2020, 07:58:07 AM »
So after speaking to 2 separate ďsupervisorsĒ with no luck, I am disputing the charge.

Both supervisors claim that even though acct was opened In November 2019 and the airline charge in December 2019, I get nothing bec I have to wait to wait until 2020 before travel credit benefit kicks in.

I did have another charge in January 2020 which had the matching travel credit on my January statement as Intended. Their explanation was that if I wouldíve gotten a credit in December (charge #1) and another credit in January (charge #2), that means I get 2 credits in 1 year which canít happen.

I tried explaining how per the T&C itís doable as credit is per calendar year not based on year account opened.

Any recourse?

From terms & conditions:
u will receive up to $100 in statement credits per calendar year (January through December billing statements) towards eligible airline incidental fees....
https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-ExpediaPlusVoyager

Offline LoLo

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Re: Citi --- annual travel credit problem
« Reply #4 on: March 02, 2020, 09:37:28 AM »
CFPB

Offline as2

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Re: Citi --- annual travel credit problem
« Reply #5 on: March 02, 2020, 10:46:03 AM »
CFPB
This. Seems they are just stupid. File a complaint.
Memories last forever, make them while you can.