Author Topic: Staples Gift Card Problem  (Read 3005 times)

Offline flyingace

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2008
  • Posts: 1457
  • Total likes: 420
  • DansDeals.com Hat Tips 0
    • View Profile
Staples Gift Card Problem
« on: January 11, 2021, 08:21:54 PM »
I bought five gift cards in person at Staples and gave them as gifts. None of them are working and the card company says they were not loaded/activated. Staples says they were.
Anyone have experience with this? The card company says I should physically bring them back to Staples and tell them they were not loaded; if they deny it, call them from the store and they will testify that it never loaded.

Offline Samb

  • Dansdeals Gold Elite
  • ***
  • Join Date: Jul 2020
  • Posts: 237
  • Total likes: 24
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Next to coffee
Re: Staples Gift Card Problem
« Reply #1 on: January 14, 2021, 12:35:12 AM »
Dispute the charge

Offline flyingace

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2008
  • Posts: 1457
  • Total likes: 420
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Staples Gift Card Problem
« Reply #2 on: January 14, 2021, 05:43:49 PM »
Dispute the charge
Yup!That's my last resort.

Offline shmooz

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2010
  • Posts: 2312
  • Total likes: 141
  • DansDeals.com Hat Tips 6
    • View Profile
Re: Staples Gift Card Problem
« Reply #3 on: January 14, 2021, 07:19:11 PM »
I would try working with the store first. 
I tried that once, in the end he couldn't fix it so I had to dispute, but would still go that route again.

Offline HahuGavrah

  • Dansdeals Silver Elite
  • **
  • Join Date: Apr 2014
  • Posts: 56
  • Total likes: 3
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Staples Gift Card Problem
« Reply #4 on: January 14, 2021, 10:14:29 PM »
What type of Gift Cards? In what way is it not working? What are you trying to do?
If it's Visa GC, you might need to register it first (https://mygift.giftcardmall.com/) depending on how you are using them.

Offline flyingace

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2008
  • Posts: 1457
  • Total likes: 420
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Staples Gift Card Problem
« Reply #5 on: January 15, 2021, 08:44:04 AM »
What type of Gift Cards? In what way is it not working? What are you trying to do?
If it's Visa GC, you might need to register it first (https://mygift.giftcardmall.com/) depending on how you are using them.
Tried that and it errored. When I spoke to CS they told me it never loaded at the store.

Offline lcm

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2019
  • Posts: 1706
  • Total likes: 670
  • DansDeals.com Hat Tips 6
    • View Profile
  • Location: 5th paragraph of https://www.dansdeals.com/sms/
Re: Staples Gift Card Problem
« Reply #6 on: January 15, 2021, 09:47:49 AM »
Tried that and it errored. When I spoke to CS they told me it never loaded at the store.
Do you have the receipt?

Offline flyingace

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2008
  • Posts: 1457
  • Total likes: 420
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Staples Gift Card Problem
« Reply #7 on: January 16, 2021, 07:35:47 PM »
Do you have the receipt?
I have to look for it...but the store pulled it up on my credit card. Why?

Offline lcm

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2019
  • Posts: 1706
  • Total likes: 670
  • DansDeals.com Hat Tips 6
    • View Profile
  • Location: 5th paragraph of https://www.dansdeals.com/sms/
Re: Staples Gift Card Problem
« Reply #8 on: January 16, 2021, 10:48:05 PM »
I have to look for it...but the store pulled it up on my credit card. Why?
Iirc, there's usually info about the activation on it

Offline justmeha

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Feb 2019
  • Posts: 1511
  • Total likes: 150
  • DansDeals.com Hat Tips 9
    • View Profile
Re: Staples Gift Card Problem
« Reply #9 on: January 17, 2021, 12:12:41 AM »
Usually it only prints out the receipt once it activates the card

Offline flyingace

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2008
  • Posts: 1457
  • Total likes: 420
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Staples Gift Card Problem
« Reply #10 on: January 17, 2021, 01:59:03 PM »
Usually it only prints out the receipt once it activates the card
Makes sense. The manager at Staples said someting about it being a different type of transaction if the activation doesn't occur... When I get all the cards in my possession, I'll go into the store and see what happens.
 

Offline CardNut

  • DansDeals Copper Elite
  • *
  • Join Date: Jan 2021
  • Posts: 11
  • Total likes: 3
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: USA
Re: Staples Gift Card Problem
« Reply #11 on: January 18, 2021, 08:44:42 PM »
Gift card purchases scare me, but I continue to make them because they can be accompanied by a nice bonus. I worry about employee theft of funds.

That happened to me with a McDonald's gift card. I went back to the restaurant and they were able to check the transaction history on the card and saw the funds added then taken off. Evidently the employee who sold me the card took the funds from it. I was a little suspicious when I picked the card at the register, funded the card right there, and the employee took the card with him and said he'd be back.

Hopefully for you, they can see the funding transaction and any use of the cards, or if not actually funded, a receipt can show that the cards were never funded.

Offline flyingace

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2008
  • Posts: 1457
  • Total likes: 420
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Staples Gift Card Problem
« Reply #12 on: February 21, 2021, 05:45:42 PM »
Iirc, there's usually info about the activation on it
So it actually had not been activated. Went back in with all the cards and they fixed it.