This happened yesterday to a family member in Los Angeles, what are your thoughts?
The driver accepted a kosher pizza delivery and immediately sent a message:
"Why no enough tip
You are a very cheap person
Jews are animals who kills innocent children"
These are independent contractors, and I wouldn't want someone like this delivering any kosher food - who knows what they may tamper with?!
Unfortunately before my relative could open the app the driver already canceled and it was reassigned, so they couldn't catch the name - although I'm sure Uber has the history on that
Is there someone higher up in Uber We can reach to ensure that this person gets disbarred from the Uber platform?
Uber support response:
Delivery persons who associate with us agree to maintain a high standard of professionalism when it comes to service, and we believe that this always includes respect and politeness toward customers.
We know that this was not the delivery you expected it to be. The app has certain qualities and safety standards that we hope our delivery person adheres to, and I understand that your expectation was not met on this occasion.
As a growing company, we are constantly seeking ways to better enhance the app experience for both consumers. We take this kind of matter seriously. This will be properly documented for internal review.
Thank you for your patience and understanding regarding this matter.
Thank you for using the app.
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