An Item from Amazon worth around 1k showed shipped with its tracking and all. But 2 days later it disappeared with no tracking update, showed it was in transit. 3-4 days later I looked to see if anything changed, while it still showed its stuck at the fulfillment center. But this time around it was showing with a message to contact Amazon for a full refund, even if it may show at a later date because it's most probably lost in transit.
While I was notified today at the home, that a package was delivered for me with my items I was waiting for.
I decided to call Amazon to ask for a promotional credit for the delayed delivery/order.
So the rep on the chat tells me oh I see it was lost, even if it was found I'll go ahead and issue a full refund and you can dispose of the item.
So I told her, the item came so issuing a full refund would be on my end gezel.
She's like that very honest of you, so what would you like for me to do. I said a promotional credit for a future order and or a prime month extension.
So she said I can issue a $50 credit and we don't give out 1 months anymore so I can give you a full refund of prime for the delayed/lost order.
Was I permitted to take anything that was offered or only some of it? Or all of it? Or where did I err?